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Virgin Atlantic to introduce fees for ‘preferred’ economy seating

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Virgin Atlantic is introducing charges for some Economy seating as it aligns its policies with those of its North American joint venture partners Delta Air Lines, KLM and Air France.

The bottom line, however, is that you don’t need to pay for a seat if you don’t want to.

Virgin Atlantic preferred seating

How does Virgin Atlantic economy seating work at present?

At present, Virgin Atlantic has three types of economy tickets with different seating policies:

  • Economy Light – free seat allocated at check-in, or pay from £30 each way to select in advance
  • Economy Classic – free seat selection at any time
  • Economy Delight – free seat selection at any time, from a group of seats with three inches of additional leg room

This is what is changing:

  • Economy Light tickets continue to have a seat allocated at check-in, but passengers may also book a ‘preferred’ seat for cash in advance if they wish
  • Economy Classic tickets can still select a seat for free at the time of booking, but passengers will need to pay if they want to book into the 25%-33% of the economy cabin which is designated as ‘preferred’ seating
  • Economy Delight tickets continue as before

It is important to note that no-one needs to be financially worse off as a result of this change.

Economy Classic passengers can still select a seat for free at the time of booking. The only difference is that their selection is being reduced.

What are defined as preferred seats?

The seats which will carry a charge are:

  • Seats near the front of the cabin
  • Exit row seats
  • Duo seats (two seats with no middle seat)

Here are two typical seat maps, click to enlarge. The blue seats are bulkhead seats for families. The red seats are ‘preferred’. The purple-hash seats are Economy Delight.

I am guessing that switch in location of ‘preferred’ seats between the A330-300 and A330-200 is driven by the location of the extra legroom seats allocated to Economy Delight.

When does this change happen?

The new seating structure will apply to tickets sold from 15th March, for flights from 5th July onwards.

Are there any benefits for Virgin Flying Club elite members?

Yes.

Flying Club Gold members travelling in Economy Classic, and those with semi-flexible tickets in Q class and above, will be able to assign a ‘preferred’ seat free of charge.

What will ‘preferred’ seating cost?

Economy Classic customers will pay £30 per segment for a preferred seat. All other seats, apart from those allocated to Economy Delight, are free to Economy Classic ticket holders.

Economy Light customers will pay £40 per segment for a preferred seat. Alternatively, they can have a seat assigned for free at check in.

Do existing customers have to pay more?

No.

If you are already booked into a ‘preferred seat’ then no additional payment will be required. However, if you decide to change your seat after 15th March then additional fees will be payable.

Importantly, if you are holding an Economy Classic ticket for travel after 5th July, you should book your free seat NOW. After 15th March, the range of seats that is available for free will be reduced.

Conclusion

This appears to be a modest change. The only losers are Economy Classic ticket holders who have a slightly smaller range of seats to select for free.

Life seems to continue as it did for Economy Light passengers, as long as they are happy to receive a random seat at check-in, and Economy Delight passengers.


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Comments (26)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Baji Nahid says:

    This just sounds soo confusing, what’s the point in having one segment of economy ticket holders pay?, most folk in the bucket fares wouldn’t really mind where they are sitting/allocated.

    They should have either made all economy passengers pay like BA does, or introduce what ANZ (Air New Zealand) and other airlines have done by bring out blocked seating, or even something like a sky couch/bed like ANZ has?

    • Rob says:

      To be honest, when I first heard about this I was assuming they had scrapped Delight and were letting Classic customers pay for the Delight seats. What is odd is that the ‘preferred’ seats still exclude the Delight seats, so the ‘preferred’ seats are not the best ones.

  • ChrisC says:

    OMG it’s the end of the world!

    It’s not like BA charges for seats is it if you want specific seats????

    • DT says:

      I don’t read anywhere in the time of the article that suggests anyone thinks it’s the end of the world. It says multiple times that you don’t have to pay if you don’t want to and that nobody needs to be financially worse off

  • Richard B says:

    And the relative value of Delight to Classic widens further..

    • Jonathan says:

      The amount of extra (now) Virgin Points you earn from an economy delight booking vs. economy classic always made delight the best choice, based on delight coating roughly £100 more than classic

  • Jon says:

    This got me thinking… I suppose this (industry-wide) trend towards paid-for extras, and myriad fare classes with various stuff included or excluded, is the inevitable result of everyone (understandably) trying to keep their headline fares as low as possible – competition, market forces etc.

    What if we went the other way, and airlines were required (I assume it would have to be by law, as it’s one of those ‘everyone or no-one’ things) to make their headline fares ‘all in’, but then offer discounts for removing things you don’t want?

    I wonder how many people would actually remove enough stuff to get down to the cheapest fares we have today? Might the airlines actually make more money this way?

    And might it help reset our perceptions and expectations of the true cost/value of air travel? Would it really hurt if air travel were to become a little more expensive / less of a race to the bottom?

    Just a thought 😉

    • memesweeper says:

      Airlines used to make plenty of money with all-in fares. The LCCs came along and ruined it for everyone.

      Allowing airlines to advertise fares that exclude any luggage other than the “handbag” allowance seems to me to be misleading and/or dishonest. Seat selection fees don’t concern me — unlike luggage, I’m sure most passengers opt not to pay for it.

      • Peggerz says:

        “ Airlines used to make plenty of money with all-in fares. The LCCs came along and ruined it for everyone.”
        I accept you are writing in the context of add-on’s/luxuries/whetever had been accepted etc etc here, but the LCC’s have been fantastic as far as I’m concerned.
        Until EasyJet, Jet2, Ryanair etc came along and started ops from EDI I had the option of KLM to AMS or Aer Lingus to DUB and not much else. BA claimed it was uneconomic to fly from ‘the regions’ and we all had to funnel through LHR/LGW.
        I thereafter had the options to go all over Europe directly at substantially lower costs – great with a young family. This then encouraged several daily flights to the USA, Qatar, UAE, Turkey etc with BA still not playing ball.
        So the LCC’s maybe ruined some aspects of flights for some, but opened up the world for some others.

        • memesweeper says:

          There’s lots to like about LCC’s — and point-to-point in airports that hub/spoke airlines ignore is a very good thing.

          But excluding required items for travel from the fare — like families being sat together, and a small luggage allowance — is getting beyond a joke. Sadly I think regulation might be the only answer otherwise every airline is required to offer a service as bad as Michael O’Leary’s just to compete.

      • kitten says:

        +1 memesweeper I find it offensive an airline can pretend you can travel longhaul with just a handbag or even a small bag. Perhaps the odd trust fund babe can do it skipping between homes but not the rest of us.

    • Dubious says:

      Surely this would just incentivise airlines to cut those services entirely from their offerings?
      If offering these things presents a ‘cost’ to the airline then they’ll just do away with them entirely,

  • Andrew says:

    I was able to select an Exit row free of charge as an Economy Light passenger with my new Gold card (matched from BA) so the wording of Economy Classic when referring to Gold benefits seems to be just differentiating between classic seats and Delight seats (which I couldn’t book). I also got a free checked bag (unlike BA who still don’t give you a free bag as silver/gold on a HBO fare) so its an Economy Classic for the price of Light for Golds (and Clubhouse/Revivals access) which seems great value.

  • lumma says:

    Looking at the seat map examples, the A330-200 has only 8 ok seats you can choose for free if travelling solo in economy classic, once these are taken, you’re stuck with either accepting a middle seat or paying an extra £30 each way. Doesn’t sound very good to me.

    • C says:

      The US Airlines have used this model for a number of years. In my experience, if the non-preferred seats are booked full, the lower category ticket holders will be rolled forward at check in (some airlines even make the preferred seats freely available from T-24). In these circumstances it may ctually make sense to check in later, to increase the likelihood of preferred seats being opened.

      IME, an airline’s definition of ‘preferred’ seats may also vary from mine, for example emphasising location in the aircraft (i may not place so much value on sitting in the front of the cabin).

    • NKP says:

      My understanding that those pictures don’t represent the entire economy seating section. So there would be more available ‘free’ seating further back in the cabin that’s not shown in the example images.

    • Rhys says:

      The photos don’t depict the whole economy cabin, just the front rows.

  • Alex Sm says:

    Strictly speaking, the paying Economy Light passengers will be 33% worse off… yes, they don’t have to pay but still. Maybe worth mentioning in the article otherwise too rosy

  • r* says:

    Making the seats that are a block of 2 rather than 3 as pay-only seats is pretty scummy and reflects badly on them imo. Have they just taken execs from ryanair or something?

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