At the start of the coronavirus pandemic, the rules regarding the claiming of compensation for cancelled flights were relaxed.
Under EC261, if your flight is cancelled within 14 days of departure, you are entitled to receive, on top of a full refund or a revised flight:
- Under 1,500km: €250
- Internal EU flight over 1,500km: €400
- Non-internal EU flight between 1,500km and 3,500km: €400
- Non-internal EU flight over 3,500km: €600
The European Union issued guidance to say that airlines should not be liable for compensation if flights are cancelled where “public authorities take measures intended to contain the Covid-19 pandemic“. Such cancellations would be treated as having been made in ‘extraordinary circumstances’ and are not liable for compensation.
A Head for Points reader decided to challenge this.
He was due to fly from Heathrow to Porto in August. His flight was cancelled six days before departure, which is inside the 14 day period which would trigger cash compensation under EC261.
British Airways refused to pay compensation, quoting the EU guidance over coronavirus exceptions.
Our reader pushed back. British Airways was continuing to operate two flights per week between Heathrow and Porto. This implied that the flight cancellations were simply a way of consolidating passengers onto the two services which were departing.
In such a scenario, the flight was arguably cancelled for pure economic reasons. A key factor behind the original introduction of EC261 was to stop this practice, with airlines cancelling flights at short notice when they had two flights due to depart with a combined load of under 100%.
The result of the CEDR arbitration was that:
“The airline has not provided any evidence to illustrate that there were any concerns over the wellbeing or health of the crew scheduled to operate the Flight or that operation of the Flight would have infringed on the safety of the passenger or crew. The airline has also not provided any evidence to illustrate that passenger numbers would have been sufficiently low as to have required cancellation of the Flight for economic reasons, and the airline has not explained why the Flight was considered unable to operate despite other flights to OPO continuing to operate in the preceding and following days. The evidence provided is not sufficient to persuade me that the airline had no choice but to cancel the Flight.”
The reader was awarded the EC261-defined compensation of €250 per passenger.
If you have had a flight cancelled with less than 14 days notice due to coronavirus, you may have grounds for a successful EC261 claim. You will need to provide proof that British Airways was still operating flights to your destination on the days before and after your flight was due to depart.
How to earn Avios from UK credit cards (May 2022)
As a reminder, there are various ways of earning Avios points from UK credit cards. Many cards also have generous sign-up bonuses!
In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards. You qualify for the bonus on these cards even if you have a British Airways American Express card:
There are two official British Airways American Express cards with attractive sign-up bonuses:
You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points.
The Platinum Card has doubled its sign-up bonus to 60,000 Membership Rewards points, which convert to 60,000 Avios, if you apply by 1st June 2022.
Run your own business?
We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,000 Avios.
You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.
There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.
Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.
(Want to earn more Avios? Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)