Heathrow Rewards is back online

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• Phillip says:

  1 Jul1 July 05:03

  Having updated my password, I can still see all the airline redemption options as of this morning.

  • Chas says:

    1 Jul1 July 07:26

    Like you, I can still see the airline redemption options too.

  • Cats are best says:

    1 Jul1 July 07:45

    Same here,.

    But there’s a qualifier on each one saying “Until 31/12/2021”, presumably that’s when they end or some other change happens.

    • Phillip says:

      1 Jul1 July 08:07

      It was the same last year. Last December it said “Until 31/12/2020” and then rolled over the following day.

• Lynsey says:

  1 Jul1 July 06:33

  Do you think with less redemption options it’s less likely they will do a promotion on converting into shopping vouchers, had been holding off for one (that and the fact I’ve barely been in Heathrow in the last year)

  • Andrew says:

    1 Jul1 July 06:51

    Have they done shopping voucher conversion promotions in the past?

    • kitten says:

      1 Jul1 July 07:54

      Yes

    • Lynsey says:

      1 Jul1 July 08:16

      Yes it was either 50% extra or 100% extra can’t remember but it was brilliant but was 2-3 years ago.

• BJ says:

  1 Jul1 July 08:18

  Wonder if I can finally get rid of my M&M miles.

• Lynsey says:

  1 Jul1 July 08:39

  I can’t even log in this morning, they’ve always only ever wanted card number and password never an email address, I have tried both my current email address and an older one that I may have signed up with but both say that the details are wrong, I have done forgotten password (even though I know the password is correct) for both email addresses. Anyone else having problems?

  • Chas says:

    1 Jul1 July 09:44

    I had problems changing my password once I had successfully logged in. The password rules are clear (at least 12 characters, etc, etc), but I could only get it to work if my new password was exactly 12 characters….

    Even once I’d then successfully changed it, I was unable to log in for a while due to what turned out to be a formatting issue with the card number – despite it being displayed with spaces, it would only work for me if I removed the spaces. Hope that helps.

    • Bagoly says:

      1 Jul1 July 11:10

      Programmers are fallible, and testing is cut to save costs…
      if len(password) 12 instead of if len(password) < 12

      Similarly when setting up a new account yesterday, Avios.com repeatedly told me that "email address has been used already" but it turned out that it meant "username has been used already".

      • Doug M says:

        1 Jul1 July 11:17

        Not testing enough to get basics right is crap. Incidentally I’m not sure the password issue is length, I think it may relate to special characters on their list not being accepted.

        • Chas says:

          1 Jul1 July 11:43

          Maybe I got lucky then that my newly generated password of exactly 12 characters also omitted some special characters which weren’t allowed. Either way, it was a far from seamless process.

    • Andrew says:

      1 Jul1 July 12:03

      My 15 digit password worked just fine.

      • Doug M says:

        1 Jul1 July 15:20

        Yes I was able to set a 15 character password eventually. Still won’t let me login though.

    • MrHandBaggageOnly says:

      1 Jul1 July 20:35

      Thank you for this! I was about to get really grumpy with Heathrow Rewards as I could not log in once I’d reset the password, then read this, deleted the spaces on the card number and was in straight away.

• Pete M says:

  1 Jul1 July 08:53

  Now they should allow us to claim back the points we were not awarded during the shut down!

  • Save East Coast Rewards says:

    2 Jul2 July 18:18

    If you’ve kept the receipts then they will!

• Muhammad Abdullah says:

  1 Jul1 July 10:50

  I’ve got £100, considering M&M because I don’t see myself buying anything at LHR these days given no more duty free

  • bafan says:

    1 Jul1 July 21:29

    I bought some Chanel a couple of weeks ago from WDF and it was still the same price as before, so I guess they are taking the hit for now.

• Mr. AC says:

  1 Jul1 July 10:58

  … One day late, had to cash out my expiring M&M points yesterday into an Amazon gift card at a much worse rate… Oh well, you win some, you lose some. Glad Heathrow rewards are back at all.

• CarpalTravel says:

  1 Jul1 July 13:32

  Hold on, if there has been a data breach isn’t it their responsibility to notify people potentially impacted in a timely manner, without delay? If this is the case it sounds like they have failed there too.

  Pretty sure I heard that during a moment of consciousness, during my GDPR training….

This article is closed to new comments. Feel free to ask your question in the HfP forums.