The Heathrow Rewards website had been down for a few weeks with no way for members to access their account. Last week, a slightly cryptic email was sent to members which implied that a data breach had taken place.
The website is now back and you can access your balance, but there are new security policies in place.
How has Heathrow Rewards changed its security?
Go to the Heathrow Rewards website here and log in via the head profile in the top right corner.
This is what you see:
As well as your email address and password, you will need your Heathrow Rewards card number.
When you attempt to log in, you will need to set a new 12 character password. This is a more complicated process than necessary, requiring you to use a link which is emailed to you.
The good news is that, once you have got through all this messing around, you will be able to get back into your account again.