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Review: how does Club Eurostar work?

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This is our review of Club Eurostar, the Eurostar loyalty scheme.

I took a Eurostar trip last week and wrote fresh reviews of the lounges at London St Pancras and Paris Gare du Nord. I thought I would turn it into a short Club Eurostar series, starting today with this overview of the scheme. The lounge reviews will follow in the next few days.

We don’t give Club Eurostar much coverage on Head for Points, mainly because it doesn’t run many promotions and we are generally news-driven.  It remains a good scheme, however, and I will occasionally make Membership Rewards transfers from American Express in order to redeem for a ticket.

Club Eurostar review

Club Eurostar was formed in 2017 from the merger of two existing loyalty programmes.  Eurostar Frequent Traveller was theoretically aimed at frequent business travellers whilst Eurostar Plus Points (which only offered train gift vouchers as rewards) was aimed at the leisure market.

This was eventually seen as being too confusing, and a new hybrid scheme was put together.  Overall, they got it right.

How do you earn Club Eurostar points?

Club Eurostar is fully revenue based for earning, but not for redeeming.

For every £1 spent you earn 1 point.  Tickets priced in € are converted to £. Points post overnight after each leg of your trip.

How do you spend Club Eurostar points?

One big change with the launch of Club Eurostar was the launch of ‘anytime’ redemptions.

Historically, Eurostar redemption availability was good unless you wanted to travel on peak time trains on a Friday night or at the weekend.

‘Anytime’ rewards get around this.  You can now redeem additional points to guarantee yourself a seat.  The additional premium is modest – remember that British Airways wants a 100% premium to open up an Avios seat on flights with no redemption availability, and even this is restricted to Gold members.

Here is the redemption chart:

Review of Club Eurostar

What are Club Eurostar points worth?

I ran the maths on what Club Eurostar points are worth in this article. I decided that 10p per point was a fair value, which means you are getting a 10% return on your spending. This is clearly a decent deal.

You can do even better during occasional promotions when double or even triple points are offered.

‘Taxes and charges’ are coming

There are currently no taxes to pay on Club Eurostar redemptions.  Free means free.

This won’t last long, however.

Eurostar was due to add a £16 each-way redemption fee from October 2020. This fee, which covers the charge that Eurostar pays per passenger to use the rail network, would have applied equally to all ticket types and to all passengers, including children.

As October 2020 approached, Club Eurostar decided to withdraw the introduction of the fee. We have not heard anything about it in the past 12 months, but the idea may well return.

Upgrades and discounts

Club Eurostar allows you to upgrade your ticket with points.  This is only available between Standard and Standard Premier – you cannot upgrade from Standard Premier to Business Premier.

Upgrading a cash economy ticket costs just 500 points each way.  It can be done online, using the ‘upgrade journey’ function under ‘use points’.

I have been told by Eurostar, although I have never tested this, that there does NOT need to be redemption availability in Standard Premier at ‘Value’ level in order to do this.  As long as there are cash tickets for sale, you can upgrade.

‘Points Pooling’ is available

Whilst Club Eurostar does not have family accounts, it has something even more flexible – points pooling.  You can transfer points to anyone you want, although transfers inwards do not count towards status.

Here are the rules:

  • You can share a maximum of 3,000 points in one go
  • You can share a maximum of 6,000 points in each calendar year
  • You can share a maximum of 3,000 points with one member in each calendar year
  • You can share points with a maximum of four people in each calendar year
  • You can receive a maximum of 3,000 points in each calendar year
  • Points have to be shared in multiples of 100

What are the Club Eurostar tier levels?

Club Eurostar has three membership tiers:

  • Classique – your status when first joining
  • Avantage – after 400 points earned or 5 return trips in a membership year
  • Carte Blanche – after 2,400 points earned or 32 return trips in a membership year

Avantage lets you spend points with other railway partners (TGV, Thalys, Lyria) and the Club Eurostar shop.

Carte Blanche members can use the Business Premier and Rail Team lounges, get fast track access, have a dedicated Club Eurostar support team, can use the Business Premier ticket office and have a cab waiting at arrival.

There is no ‘status bonus’ when you travel. Irrespective of your level, you earn the same 1 point for every £1 spent.

American Express is a Club Eurostar transfer partner

You can transfer American Express Membership Rewards points to Club Eurostar at the rate of 15:1.

You would need (1,500 x 15) 22,500 Amex points for an ‘anytime’ Standard return ticket.  At peak times (Friday nights out, Sunday nights back) this is potentially very good value.

Using 15,000 Membership Rewards for a ‘value’ return ticket in Standard is a weaker deal as – if you have complete freedom to pick and choose your trains – you can get return tickets for well under £100.  Unless you are getting 0.8p per American Express point then you shouldn’t do it, as you can get 0.8p cash from Membership Rewards by moving them to Avios and then to Nectar.

The sweet spot remains Standard Premier.  This gets you the same seat as Business Premier but a lower quality meal and no lounge access.  At 30,000 Amex points for a return ticket, this is good value.

Holders of The Platinum Card from American Express get FREE access to all Eurostar lounges, irrespective of ticket type.  This is restricted to UK-issued Platinum cards.  No guests are allowed, but if your partner has a free supplementary Platinum card then this will get them access.  At quiet times you may find the lounge staff allow you to bring in young children – we have got away with this in the past.

Club Eurostar review

Club Eurostar has an earn and burn partnership with Accor

Club Eurostar has a two-way partnership with Accor Live Limitless, the hotel loyalty chain covering Ibis, Novotel, Mercure, Sofitel, Pullman etc.

You can transfer Accor points into Club Eurostar, as well as transferring Club Eurostar points into Accor Live Limitless points.  The exchange rates are not fantastic, however – this article explains the Eurostar / Accor partnership in detail.

How is Club Eurostar looking, four years on?

Merging the two schemes into one in 2017 was a sensible move, and it was done in a way which kept most people happy.

The current scheme is free to join (Eurostar Frequent Traveller previously required you to spend £250 / €285 on tickets before you could join) and earning points is straightforward.  On our valuation, you are getting a 10% return on your spending which is generous.

More importantly, the ability to redeem for any train, any time – if cash seats are available – gives members a lot of confidence that they will be able to redeem for the seats they want.

Full details of Club Eurostar can be found on the Eurostar website here.

How to get Club Eurostar points and lounge access from UK credit cards

How to get Club Eurostar points and lounge access from UK credit cards (November 2021)

Club Eurostar does not have a UK credit card.  However, you can earn Club Eurostar points by converting Membership Rewards points earned from selected UK American Express cardsThese are:

Membership Rewards points convert at 15:1 into Club Eurostar points which is an attractive rate.  The cards above all earn 1 Membership Rewards point per £1 spent on your card, so you will get the equivalent of 1 Club Eurostar point for every £15 you spend.

American Express Platinum comes with a great Eurostar benefit – Eurostar lounge access!  

You can enter any Eurostar lounge, irrespective of your ticket type, simply by showing The Platinum Card at the desk.  No guests are allowed but you can get entry for your partner by issuing them with a free supplementary Amex Platinum card on your account.

Comments (29)

  • powdarrmonkey says:

    On “our” valuation surely, not “your”?

  • Alex says:

    Rob, carte blanche requires 2400 points now, since 2019 I think. The pandemic has helped with 2x 5-month extensions, but it looks like after 10+ years as a carte blanche holder, I’ll be going down a notch…

    • Cats are best says:

      Probably the same here.

      The reduced schedule offers far less convenient arrival/departure times for me (STP-GDN) necessitating additional overnight stays.

      With travel reduced well into 2022 it’s unlikely I’d get enough points to stay CB in the few months until expiry.

      I can use the lounges anyway via Amex, it was the fast track that I kept CB for.

      But with the inconvenient schedule, no fast track (and presumably longer lines post-brexit), I think I’ll fly BA instead, at least the TP will help maintain Gold!

    • Rob says:

      Fixed, thanks.

  • Fraser says:

    I have a trip coming up, and have tried to join but the “join” link simply goes to a blank page, both on PC and mobile website.

    However, it does work on the app so I’d recommend using that to create an account.

  • Oli says:

    I have been told by Eurostar, although I have never tested this, that there does NOT need to be redemption availability in Standard Premier in order to do this.

    But there is always redemption availability?

  • Reney says:

    Can I join the scheme after I have taken a trip? Took a trip last month and did not join and now want to claim those points, I know you could do it with flights.

  • Phil says:

    How does this compare to using nectar points @ 2000 for £10 off Eurostar?

    There must be a cross over point in ticket price where club Eurostar becomes better value?

  • PB says:

    Not being able to have family pooling is a real pain , so you have to book a ticket and create an individual account for each and then you run the risk of not being able to select seats altogether . Probably done on purpose, if you want to book for six you just think it’s not worth the fag , although that was when they had also advised there was going to be a redemption charge as well .

  • Gary says:

    Slightly oblique question but does anyone know anything about why Eurostar doesn’t allow dogs to travel? It seems bonkers to me to be missing out on this up-sell revenue opportunity.

    I had to take a taxi from Amsterdam to London this week (as expensive as it sounds) because we don’t own a car…

    I know historically there’s been a preoccupation with rabies but surely in this day in age it’s manageable. Would love to know if there’s more to this restriction…

    • Rui N. says:

      If they didn’t bother before Brexit I doubt they’ll want to do it now.

    • Cats are best says:

      Booked guide/assistance dogs are allowed (or at least were), though in many years I can’t recall ever seeing someone with one. I’d guess the owner gets seated in one of the ‘sin bins’, there’d be room for a dog.

      Aside from that, I’m sure unconfined dogs in the carriage wouldn’t be acceptable to other pax, and there’s little if any space for pet carriers in the luggage areas.

      The ES equivalent of checked baggage is limited/inflexible, given the apparent reluctance to take large items, I doubt they’d want the extra complications for handling for pet carriers.

    • Jonty says:

      Couldn’t you take it on the Harwich to hook ferry?

      • Gary says:

        Well referenced, that ferry seems to be the only one currently operating that allows pets as a foot passenger.

        There were specific reasons why the ferry wasn’t workable this time. But more generally, I’d pop over to Paris much more frequently/easily if I could with the dog!

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