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How does YOTEL’s [email protected] loyalty scheme work?

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This is our review of [email protected], the membership scheme for YOTEL hotels.

Back in 2018, YOTEL launched a free membership scheme called My YOTEL.  It was, frankly, useless.  It gave absolutely no benefits at all for frequent guests – literally nothing.  The only benefit, in return for giving them all of your details, was a discount of ‘at least’ 10% when you stay at the Yotel New York (pictured below), Yotel Boston or Yotel Singapore hotels.  No other properties were included.

YOTEL eventually overhauled My YOTEL, which has morphed into [email protected]

How does YOTEL's Club@YOTEL loyalty scheme work?

How does [email protected] work?

Full details of [email protected] can be found on this page of the YOTEL website.

It is free to sign up via that page.

Unfortunately, very little has changed since the days of My YOTEL.  This is what you now get:

‘Real’ benefits:

  • Save 10% on every booking you make
  • Earn miles with two frequent flyer schemes – Air France / KLM Flying Blue and Virgin Atlantic Flying Club

Benefits which aren’t really worth anything:

  • View existing bookings in your online account
  • View and edit your personal details in your online account
  • View and edit your subscriber preferences
  • Receive our latest offers by email (you can unsubscribe at anytime)

The bad news is that the YOTELAIR hotels are still excluded from [email protected].  This means that the one hotel you are most likely to use if you live in the UK – YOTEL Gatwick Airport – is not included.  Our full review of YOTEL Gatwick Airport is here if you want to see what it is like.

How does YOTEL's Club@YOTEL loyalty scheme work?

Can you earn frequent flyer miles at YOTEL?

Surprisingly – for a budget hotel chain – yes.  There are two airline partners – Virgin Flying Club (Virgin Atlantic) and Flying Blue (Air France, KLM).

This isn’t covered much on the YOTEL website any longer but historically the rules said:

Join the [email protected] to earn miles with AF/KLM Flying Blue and Virgin Atlantic Flying Club. All you need to do is to enter your membership numbers in your [email protected] account, and they will be automatically added to your booking. Note that you can’t use a partner airline loyalty number e.g. Delta, Emirates. This offer is only available for qualifying bookings when you book direct at yotel.com. If you have any queries on missing or awarded miles, please first contact your relevant Flying Blue or Flying Club helpline.

Here is the YOTEL page on the Virgin Atlantic website.  You will earn:

500 miles for a stay at YOTEL New York of three nights or more

100 miles for a stay of any length at YOTEL Gatwick, Amsterdam Schipol and Paris Charles de Gaulle airports

You need to book direct on the YOTEL website to get these rates.

Here is the YOTEL page on the Flying Blue website.  You will earn:

500 miles for a stay at YOTEL New York of three nights or more

50 miles for a stay of any length at a YOTELAIR hotel

Conclusion

Rather like the Point A Hotels membership scheme, A-List, which we reviewed here, [email protected] doesn’t have much to offer compared to a traditional points-based hotel loyalty scheme.

However, a 10% discount on your room is obviously worth having if you are staying at a participating hotel so it makes sense to sign up.

The [email protected] sign-up page is here.  The YOTEL home page is here.


Hotel offers update – October 2021:

Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.

Want to buy hotel points? There are currently special offers running with Hilton Honors (100% bonus to 7th December) and World of Hyatt (30% bonus to 31st October).

Comments (7)

  • Dubious says:

    Nice concise article, but I am a bit confused, this bit:
    ‘100 miles for a stay of any length at YOTEL Gatwick, Amsterdam Schipol and Paris Charles de Gaulle airports’

    As it seems to contradict this bit:
    ‘ YOTELAIR hotels are still excluded from [email protected] This means that the one hotel you are most likely to use if you live in the UK – YOTEL Gatwick Airport – is not included’

    Is it essentially the 10% discount that is not available at YotelAir but technically still participate in the rest of the scheme?

  • Joe King says:

    It’s a no from me!

  • Bobby says:

    The cost of their New York rooms is often the same as other full service 4/5 star hotels

  • Erico1875 says:

    The Gatwick one was good for just getting off the plane, but in a city, even a Travelodge would be better

  • Kevin D says:

    I wonder how much Yotel Gatwick will suffer with last week’s BA news about Gatwick.

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