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Creation cancelling credit cards which have been used with a Curve Card

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Creation Financial Services, issuers of the IHG Rewards and (closed to new customers) Marriott Visa credit cards, made a very aggressive move on Friday in its dispute with Curve Card.

It appears that the majority of credit cards which had been used with a Curve Card are being closed.

One call centre agent said that 1,800 cardholders were impacted. We cannot confirm this number.

Creation closing IHG and Marriott credit cards used by Curve Card holders

The closure letter states that cards are being closed on 3rd December.

Based on reader discussions with the call centre, but not confirmed in writing by Creation:

  • annual free night vouchers on the IHG Rewards Premium credit card will still be desposited if the cardholder spends £10,000 before their card is closed
  • there will NOT be a pro-rata refund of the £99 annual fee on the IHG Rewards Premium credit card – although you would be free to dispute this with the Ombudsman

If you cannot trigger your free night voucher by 3rd December but would otherwise, you arguably have a case for a full refund of your IHG Rewards Premium £99 fee for the current year.

Why is Creation banning Curve Card holders?

It isn’t entirely clear what is driving this, although I was told by an independent industry consultant that it was being pushed by National Savings.

Curve Card, for those who don’t have one, is a debit card which allows you to recharge transactions to a linked credit card. You can learn more about Curve Card in this article.

This meant – most specifically – you could deposit money into National Savings and have it charged to a miles or points earning credit card as a purchase. Most Curve Card holders had a £9,000 daily limit albeit capped at £1.8 million per year.

Whilst Curve Card had always had blocks in place for payments to banks, there were certain grey areas such as National Savings, HMRC and various investment firms such as Hargreaves Lansdown.

Creation had initially sent out text message to cardholders a few weeks ago saying that its cards could no longer be used with Curve Card. I was told at that time that mass account closures would follow, and here we are.

One problem is that the ban is catching many people who used Curve Card purely for Apple Pay functionality. It was the only way to add your Creation card to Apple Pay.

For clarity …. the free IHG Rewards credit card is still open to new applicants. Creation is not pulling out of the UK and is only closing these 1,800 (TBC) accounts.

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Comments (860)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • エド says:

    Got the letter too – although not used with Curve for at least 2 years. It’s been so long since I used Curve that I had to re-download the app, and I won’t be using it in future either as they say the next update won’t work on an iPhone 6.

    On the positive side it saves me £99/year and helps focus my hotel loyalty with Marriott.

  • Gaetano Ferrante says:

    Is there anything stopping me from re applying for IHG credit cards at a later date?

    • Britbronco says:

      I suspect they will take all cards down for new applications. Looks like they are exiting the market imo

    • TGLoyalty says:

      Nope as long as someone still offers 1

  • Paul says:

    I’m ok with the end of this card, I’m even ok to an extent as to the lack of a pro-rata refund if they are going down that path, but with an anniversary date in February I want my Free Night (having spent £10k+) before they close this!

  • Richard G says:

    Wife had literally just got hers, only had a single statement and only used the card twice…

    …letter arrived earlier today. Comical.

    • SteveJ says:

      Even more proof, if it were needed, that they ‘this is if you’ve transacted with Curve’ is a distraction. Creation are done in the UK and they’re pulling the plug. Nothing to do with Curve IMHO.

    • CarpalTravel says:

      Did her card touch Curve at all, and/or were the two transactions absolutely standard fare?

  • Dave says:

    Oh well. This credit card company are so behind the times in terms of Apple Pay, mobile apps etc they won’t be bothered.

  • Fazzy Bear says:

    re IHG card – What was the mass appeal for HfP readers? One free night at a hotel for £10k spend?

    Can understand the part about Curve helping get to that goal.

    • BP says:

      Free night was good value. The real value was in manufactured spend where using methods like curve and NS&I it was easy to rack up huge amounts of points with no real spend.

      • BP says:

        Also you could pay off this card with another credit card which was unusual and enabled “double dipping” of points.

    • Harrier25 says:

      Card will be missed for its easy points earning opportunities. The IHG hotel brands won’t!

    • John says:

      If you were cash recycling then you were literally getting a free night plus 20000 points for spending a few minutes every month/week/day.

      After cycling £75000 (£55k this year) minus any points earned from actual stays, you get Spire status and 25000 extra points.

      • Joints&Piles says:

        That reminds me – I reached Spire but haven’t had the 25k points, though I did get 25k seemingly as part of the status extension they did. Anyone else get 2 lots of 25k?

        • Mark says:

          I’d be interested in the answer to that too. Not quite there on requalifying which is going to be a little harder now… the main attraction in doing so is the 25K points gift.

    • Roy says:

      My take (from the non-MS corner of the room):

      Hotel points can be attractive to people who (think) they’ll never earn enough airline miles to get a reward flight to the destination they want in the class they want (or maybe just don’t fly much at all). Plus, not being an Amex, you can put all of your spend on it. The free night voucher and the status were the icing on the cake.

      • Mark says:

        And at 2 points per pound it’s one of the better returns out there for a non-Amex card, albeit some way short of the fee paid Virgin Mastercard. And that’s the real issue for Creation… a product which, with any significant level of use, is always going to lose them money unless you’re paying interest or fees. Clearly the writing was on the wall when they closed it to new applicants last year. What’s not obvious is why they haven’t withdrawn it completely. Maybe something in their contract with IHG prevents them from doing so?

      • Kate Last says:

        Hotel points are also a good diversification for those who have too much air miles.

  • Jimbob says:

    Automatic increase in credit limit in September, then closed the account in October :p

    Just glad I made the most of the card, and now sitting on 7 digit number of IHG points. Should be good for two nights at the local Holiday Inn, once the points devaluation kicks in. No regrets

  • Simon says:

    I just wish I was on the zoom call with Bendy, the boys from Solihull, Ernie and Beardy having a ding dong about who’s in the hole for all these points they having to payout for no return. Waiting in the lobby is Che!

    • Jimbob says:

      Indeed, there must be easier solutions than closing down acounts, unless Creation are getting out of the market completely

    • Kate Last says:

      What are you talking about? Can you please also provide translation to plain English? 😂

    • rob(staaaar) says:

      Wait, what?

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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