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Review: Hyatt Place London City East hotel – Hyatt’s budget brand hits London

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This is our review of the new Hyatt Place London City East hotel in Whitechapel.

Hyatt has historically been fairly weak outside of its US home market. This is slowly changing – its Small Luxury Hotels partnership has opened up a swathe of UK hotels and it is slowly increasing its footprint with a range of reflags, such as the upcoming Hyatt Regency London Blackfriars, and the newly opened Great Scotland Yard Hotel (review here).

Hyatt Place London City East

Hyatt Place London City East opened over the Summer and adds a further option in London, this time in a new build property designed with Hyatt’s select service brand in mind.

We thought it was worth taking a look to see what Hyatt Place London City East has to offer. Hyatt offered us a free night for review purposes.

The hotel website is here.


Hyatt Place London City East is – you guessed it – east of the City, a stone’s throw from London Liverpool Street Station. It is also just round the corner from Aldgate East tube station, served by the Hammersmith & City and District lines.

Hyatt Place London City East location

The location feels very East London, although it is on the more gentrified side of Whitechapel (closer to the City). Spitalfields Market, Brick Lane, the Whitechapel Gallery and the Tower of London are all within a short walk.

Inside Hyatt Place London City East

The hotel is a former office building with a few extra stories added on top. Here is the entrance:

Hyatt Place London City East entrance

Walk inside and you’ll find that reception is in the basement, down these steps:

Hyatt Place London City East reception staris

As you can see, the lobby has two abstract murals by London street artist Olly Fathers:

Hyatt Place London City East reception

Like a Moxy or a citizenM, Hyatt Place places an emphasis on trendy and well-designed spaces. I’m a big fan of what has been done here and it is probably the most ‘grown up’ of these three ‘select service’ brands – it is slightly less over the top. I particularly liked the shades of green and rust used throughout.

The lobby also features some seating as well as a little cafe:

Hyatt Place London City East lobby seating

Plus a mini business centre:

Hyatt Place London City East lobby computer

Check-in is very quick and easy and the reception staff are very enthusiastic.

Rooms at Hyatt Place London City East

I was given the second highest category room – ‘1 king bed high floor with balcony’ on the eight floor.

As a city centre select service hotel none of the rooms are huge, but they’ve managed to squeeze in a lot:

Hyatt Place London City East room

On the right hand side is a semi-open wardrobe with tea and coffee facilities (only in rooms with a balcony or terrace, though):

Hyatt Place London City East wardrobe

There’s a Nespresso machine as well as kettle and an empty mini fridge:

Hyatt Place London City East Nespresso

To the left of the bed is a decent sized desk:

Hyatt Place London City East desk (2)

Opposite the bed is a massive TV:

Hyatt Place London City East tv

Connectivity is good since this is a brand new hotel, with sockets liberally distributed around the room.

It’s a couple of steps up to the balcony:

Hyatt Place London City East balcony

Whilst you can’t see it from inside the room, you have a view of the City from the railing if you turn your head:

Hyatt Place London City East view

Back in the room you have a small compact bathroom:

Hyatt Place London City East bathroom

There is a shower with just a single head. Down by the sink, there isn’t a whole lot of space for a washbag:

Hyatt Place London City East sink

Toiletries seem to be a mix of Barney Kenet MD shower gel and conditioner and a different brand of shampoo:

Hyatt Place London City East toiletries


There’s a small gym in the basement of the hotel featuring a few running machines, weights etc:

Hyatt Place London City East gym

Restaurant, bar and breakfast

This is where the hotel really outshines its competitors. Whilst most select service brands like Moxy or citizenM skimp on the food offering I was seriously impressed at what was on offer at Hyatt Place London City East. It was better than the food at many four star hotels I have visited.

A small rooftop bar called Pocketsquare offers indoor and outdoor seating with a view of Canary Wharf:

Hyatt Place London City East pocketsquare (2)


Hyatt Place London City East pocketsquare rooftop terrace

Pocketsquare specialises in cocktails but also has a small bites menu. Here is the ‘Taiyo’ cocktail:

Hyatt Place London City East pocketsquare cocktail

Plus the bao and salmon:

Hyatt Place London City East pocketsquare food

Portions are admittedly small but good quality. There’s also a charcuterie board:

Hyatt Place London City East pocketsquare charcuterie

Zoom, the main restaurant, offers ‘proper’ dinner.

Hyatt Place London City East zoom


Hyatt Place London City East zoom (2)

The restaurant hadn’t officially opened when I visited but we were given a taster menu, including a Middle Eastern style starter with flat breads, lamb kofta, beetroot salad and curried cauliflower:

Hyatt Place London City East zoom starters

For my main I had the sea bass:

Hyatt Place London City East sea bass

The food was great – far better than I was expecting, because select service brands tend to offer a very basic menu. It is head and shoulders above its competitors.

Breakfast is also served in Zoom and offers an impressive spread.

Breakfast is NOT free at Hyatt Place hotels in Europe, but it can be added very cheaply. At present, the price difference between ‘room only’ and ‘B&B’ is £9-£10 per night looking at, irrespective of the number of people in the room.

You get a full choice of cooked items:

Hyatt Place London City East hot breakfast

Cold cuts:

Hyatt Place London City East breakfast cold cuts


Hyatt Place London City East breakfast pastries

…and cereals:

Hyatt Place London City East breakfast cereals

The range isn’t huge but it covers all bases and – crucially – has a full selection of hot food which you won’t find at citizenM or Moxy. It is a proper, decent buffet breakfast.


I love a select service hotel – they often offer everything you need at a reasonably price, and I’m a big fan of both Moxy and citizenM.

Having now stayed here, I am a bigger fan of Hyatt Place which feels like a slightly more grown up and sophisticated select service hotel that punches above its weight.

It is hard not to argue with the basic offering. Trooms are smart, clean and well thought out, if not huge. Where Hyatt Place London City East really excels is with the food, which you could reasonably expect to eat at a ‘proper’ restaurant.

Rooms start at 12,000 World of Hyatt points per night or £126 in November, which is about right given our valuation of World of Hyatt points.

You can find out more, and book, on the hotel website here.

World of Hyatt update – January 2022:

Get bonus points: Click here for our article on Hyatt’s ‘Bonus Journeys’ promotion. This earns you 2,022 points for every two nights you stay until 20th April. Registration closes on 15th March.

New to World of Hyatt?  Read our overview of World of Hyatt here and our article on points expiry rules here. Our article on what we think World of Hyatt points are worth is here.

Buy points: If you need additional World of Hyatt points, you can buy them here.

Want to earn more hotel points?  Click here to see our complete list of promotions from Hyatt and the other major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.

Comments (29)

  • BSI1978 says:

    Fair review Rhys,

    I stayed here late August and clear the food offering has improved since then, which is unsurprising given they had only just opened.

    I was hoping they’d give you one of the terrace rooms as I was looking forward to your thoughts on the room layout. The positioning of the TV is ridiculous, effectively protruding from the ceiling next to the bed thereby substantially reducing the space of the room.

    Arguably a minor quibble for some, also note the rooftop bar is open quite late and subject to the whims of that evenings DJ, may impinge upon your slumber.

    I was surprised at how shabby that part of town felt having not been there in a while, but agree only a short schlep into the city. It’s clearly established a nice gap between this and the Andaz Liverpool Street which is no bad thing.

  • Rob H says:

    I’m stay at the London Andaz for a couple of nights in December – any tips to note?

    • Crafty says:

      Make sure you ask for your free prosecco at check in, they tend to forget,.and it’s quite nice. On the other hand, there’s a “wine and canapes hour” in the evenings, but if it’s the same wine as when I was there (they won’t give you the prosecco, only still wine), better to give it a miss (canapes were ok).

    • Andrew (@andrewseftel) says:

      It’s a bit of a warren to get to breakfast. If the weather is clement, then just go out the front door of the hotel and back in the street entrance of the restaurant.

    • ChrisP says:

      I stayed at the London Andaz on Monday and was very impressed. The location is just around the corner from Liverpool Street Station. I think this may have been the old Great Eastern Hotel but may have that wrong. Friendly & efficient check in with Prosecco offered. Room on the 3rd floor was spacious, clean and had everything I needed. Shower (double headed) also impressive. View was into a bank office building. Free non-alcoholic mini-bar had some different snacks, water and posh apple juice. I didn’t have breakfast. Unfortunately nor did I sample the free wine hour as I was in London for…..a wine tasting! Quick and friendly check out. Cost was £299 (booked in advance but paid for at check out to ensure I received the AMEX Hyatt offer of “spend £250 & receive £100 back).

      • Kai says:

        London hotel prices are ridiculous now.. A few months ago I paid £340 for three nights with breakfast and £85 credit included (Hyatt Prive 3for2).

        One tip: street facing rooms can be quite noisy.

      • Bagoly says:

        It was indeed the Great Eastern, although they have moved various inside walls.

    • Bagoly says:

      Is DJ every night, or just Thu-Sat?

    • Bagoly says:

      If you don’t feel comfortable on glass-walled suspended walkways, then ask for a room (or a route, there are often multiple options) that avoids them.

      Impressive steam room which is (or was pre-Covid) not locked at night.

  • Mike says:

    That reception reminds me of the Squid Games set

    • Andrew says:

      The wall pattern behind reception reminds me of my bedroom curtains in the mid 1980s.

  • John says:

    I was in agreement with this review up to the point I saw the restaurant’s tagline appears to be “Glocal Dining”. No thanks, suddenly I’m not hungry…

  • MIchael C says:

    (Only on the pics) some looks fine, some looks hotel-by-Ikea.

  • Harry T says:

    How does the bed stack up against major competitors? I find the Moxy bed abhorrent and the Hampton bed semi acceptable.

  • Michael AC says:

    Reminds me a lot of The Corner/Qbic hotel, which is unsurprising since it is literally across the road. The rooms are smaller but it’s a fair bit cheaper. We initially picked it because it had a car charger which was a real bonus.

  • Richie says:

    I like the mixer tap in the bathroom, I’m a non traditional bathroom person. Interesting brand, am very interested in more thoughts on the bed and linen.

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