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Virgin Atlantic Premium review on the A350 from London to New York

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This is our review of Virgin Atlantic’s premium economy experience on the A350 from London Heathrow to New York JFK.

After reviewing BA’s premium economy (World Traveller Plus) in 2019 I was hoping I would be able to do the same for Virgin Atlantic in 2020. Obviously that never happened, but better late than never!

Virgin Atlantic won ‘World’s Best Premium Economy’ at the 2021 Skytrax awards so I was keen to see how it turned out.

Virgin Atlantic A350 premium economy review

Virgin Atlantic provided the flight for free, but I paid all other costs relating to the trip myself.

First, a quick trip down memory lane…

Premium Economy has a long history at Virgin Atlantic. It was joint-first to launch the new cabin in 1992, together with Taiwanese carrier EVA Air.

Back then it was called the somewhat less beguiling ‘Mid Class’ and was described a “revolutionary new product that will deliver the requirements of the business traveller paying full economy”. Many of the perks of ‘Mid Class’ were the same as Premium offers today, including dedicated check-in, separate cabin and priority baggage handling.

Others benefits have changed. In 1992 you could check in at Victoria Station for London Gatwick flights, you only got a pre take-off orange juice and the in-flight entertainment screens were a high-tech 3″ across!

If you have any memories of ‘Mid Class’ then please leave them in the comments – I’d love to hear them.

Back to the review ….

These days Virgin Atlantic calls premium economy ‘Premium’ (not to be confused with Economy Delight, which is the extra legroom section of the Economy cabin). Whilst many airlines treat premium economy as a better economy product, Virgin Atlantic still seems to approach it as ‘Upper Class minus’.

This starts in the check-in hall, where Virgin Atlantic offers dedicated check-in desks for all Premium customers. British Airways World Traveller Plus customers need to queue at the standard economy desks.

Unfortunately check-in and bag drop at Heathrow Terminal 3 were still a little chaotic, despite the recent relaxation of travel restrictions to the United States, with the burden of covid documentation checks passed on to the airlines.

Virgin Atlantic Premium document check

It wasn’t made entirely clear, but before you queue for the check-in you have to get your documents checked in a separate queue. Fortunately another lovely passenger held my spot in the queue whilst I dashed off to do so, but it could have been a lot better sign-posted.

Virgin Atlantic Premium checkin

Once I finally reached the top of the queue the check-in staff were very friendly. You can check in up to two bags when flying Virgin Atlantic Premium and they are given a priority bag tag.

Lounge access is not included with Premium unless you are Flying Club Gold or have your two Clubhouse passes as a Silver, as I did. You can read my review of the Virgin Atlantic Clubhouse at Heathrow here.

On board – Premium on Virgin Atlantic’s A350s

The A350 is the flagship of Virgin Atlantic’s fleet and carries the newest Premium cabin. There are 56 seats in the cabin on both the Heathrow and ‘leisure configured’ A350s.

On the Heathrow A350 fleet the Premium cabin is to the right of boarding, in a cosy seven row cabin. Seats are in a 2-4-2 configuration, with everyone just one seat away from the aisle at most. Unfortunately the flight was packed so I wasn’t able to get a good shot of the cabin itself.

I was able to try out both a normal seat as well as a bulkhead extra legroom seat at the front of the cabin.

Virgin Atlantic Premium seat

The seats are made of a chocolatey-burgundy leather, whilst the tray table and other flat surfaces have stoney texture. Coupled with the pink/purple Virgin lighting it looks very smart.

There is plenty of leg room too, with 38″ of seat pitch. I’m 6’2″ but you can see there’s still several inches between me and the seat in front:

Virgin Atlantic Premium leg room

In the bulkhead row you have virtually unlimited leg room and I was able to stretch my legs out fully:

Virgin Atlantic Premium bulkhead legroom

Premium seats get a 7″ recline which is useful. The bifold tray table is stored in the armrest:

Virgin Atlantic Premium tray table

I like this sort of tray table because you can have it out without having it full extended, which can be convenient when you don’t want to be completely blocked in.

There is also a USB port in the arm rest, in addition to another USB port under the in-flight entertainment screen and a universal plug socket between the seats.

Virgin Atlantic Premium screen

You also get individual air vents in Premium:

Virgin Atlantic Premium air vents

Waiting for me at my seat was a small cushion, a set of headphones and a purple fleece blanket. The cushion is quite small and in a sort of plasticky case similar to what British Airways used to have. It is the one thing that felt a bit out of place in an otherwise premium-focussed cabin.

Virgin Atlantic Premium bedding


Virgin Atlantic Premium blanket

No amenity kits were laid out and when I asked the crew they said these are only available on overnight flights. I’m not sure if this is a new policy or not but again this feels a little tight, especially given BA’s recent improvements to amenity kits and pillows / blankets.

The amenity kits are in a similar vein to the Upper Class kits, albeit slightly smaller and in brown Kraft paper with red accents, which I actually think is a bit more fun.

Virgin Atlantic Premium amenity kit

Here are the contents, including red eye mask, bamboo dental kit, ear plugs, and pen:

Virgin Atlantic Premium amenity kit contents

In-flight entertainment

The A350 Premium Economy cabin has a 13.3″ screen which looks great:

Virgin Atlantic Premium movies

If you’re in the bulkhead it is slightly smaller as it needs to be stowed inside the arm rest during take-off and landing:

Virgin Atlantic Premium bulkhead screen

The selection is decent with 114 films available. These were mainly classic titles but of course there have been very few big cinema releases for 18 months. I watched Cruella, which was pretty average, although I don’t blame Virgin Atlantic for that!

Virgin Atlantic Premium headphones

The headphones are nothing to shout home about – I think these might be the same as in economy. The A350 may be one of the quietest aircraft out there but having noise cancelling still makes a huge difference so I prefer to bring my own.

In-flight connectivity

The A350s come with wifi if you choose to pay for it. The packages are as follows:

  • Messaging – £2.99/$3.99
  • Chat and Surf – £12.99/$16.99 – 150MB
  • W-Fi Max – £29.99/$39.99 – 500MB

In general the wifi is fine for social media, emails etc but you would struggle to stream or upload video. Trust me – I tried to do that on my last flight with the synchronised take-off.

Food and service

On boarding you are given a choice of champagne or orange juice.

Virgin Atlantic Premium welcome drink

Cabin crew also come through passing around Virgin’s health kits. These contain three masks, some hand sanitiser and a wipe. I’m pleased to see these are now in paper packaging as they were plastic-wrapped previously.

Virgin Atlantic Premium hygiene kit

You also get an A5 menu:

Virgin Atlantic Premium menu

On my flight the service consisted of a three course meal served shortly after take-off followed by afternoon tea 90 minutes before landing.

The cabin crew make their first round through the cabin to serve drinks before proceeding with the meal. It is served on a single tray, albeit with proper crockery and cutlery:

Virgin Atlantic Premium venison stew

The starter was a feta, pea and herb frittata bite with olive tapenade and sun dried tomato. For mains I chose the venison stew (other options included spicy jerk chicken and vegan penne bolognese) and although it just looks like brown sludge (being a stew and all) it was very delicious. Dessert was a cheesecake.

Cabin crew come around several times with drinks so you are always topped up.

During the flight you can also get up and head to the ‘Wander Wall’ in the galley, which features a selection of snacks and drinks:

Virgin Atlantic Premium Wander Wall

Just over an hour before arrival Eric Lanlard’s Mile Heigh Tea is served, featuring a small cheese and tomato sandwich and a scone with clotted cream and jam:

Virgin Atlantic Premium Mile High Tea

As you can see Virgin Atlantic have some fetching mug designs and I was very tempted to pinch one!


Virgin Atlantic’s premium economy continues to impress almost 30 years after it was first introduced.

The airline has done well to position it as a halfway house between economy and business class rather than just as economy ‘plus’, although clearly on a night flight there is a big jump between Premium and the flat bed in Upper Class. Dedicated check-in desks and free seat selection for all are key benefits that set it apart from British Airways.

The only thing I would change – and this really is nitpicking – is the cheap cushion and the lack of an amenity kit on day flights. British Airways has upgraded its soft product in the past few years and now actually offers a better (and more stylish) amenity kit, pillow and blanket.

The crew are – as always on Virgin – outstanding, and I just want to say thanks to Stewart and his team. You really do feel the benefit of having a couple of crew dedicated to the Premium cabin rather than sharing them with economy.

In terms of Virgin Points, you earn 100% of miles flown on a non-refundable ticket or 200% if you book a fully flexible ticket.

In terms of tier points, you earn 50 tier points each way on a non-refundable ticket and 100 each way on a fully flexible ticket. To put this in comparison, in 2022/3 you will need 300 tier points for Virgin Flying Club Silver status and 800 for Gold.

If you are considering trading up from economy to Premium, the extra Virgin Points and tier points you earn should be factors in your decision.

Thank you to the Virgin team for arranging my flight. You can find out more about Virgin Atlantic’s Premium cabin on their website here.

Head for Points made a financial contribution to the Woodland Trust as part of this trip. The Woodland Trust creates and manages forests in the UK in accordance with the Woodland Carbon Code.

How to earn Virgin Points from UK credit cards

How to earn Virgin Points from UK credit cards (May 2024)

As a reminder, there are various ways of earning Virgin Points from UK credit cards.  Many cards also have generous sign-up bonuses.

You can choose from two official Virgin Atlantic credit cards (apply here, the Reward+ card has a bonus of 18,000 Virgin Points and the free card has a bonus of 3,000 Virgin Points):

Virgin Atlantic Reward+ Mastercard

18,000 bonus points and 1.5 points for every £1 you spend Read our full review

Virgin Atlantic Reward Mastercard

3,000 bonus points, no fee and 1 point for every £1 you spend Read our full review

You can also earn Virgin Points from various American Express cards – and these have sign-up bonuses too.

American Express Preferred Rewards Gold is FREE for a year and comes with 20,000 Membership Rewards points, which convert into 20,000 Virgin Points.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express comes with 40,000 Membership Rewards points, which convert into 40,000 Virgin Points.

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

Small business owners should consider the two American Express Business cards. Points convert at 1:1 into Virgin Points.

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Virgin Points

(Want to earn more Virgin Points?  Click here to see our recent articles on Virgin Atlantic and Flying Club and click here for our home page with the latest news on earning and spending other airline and hotel points.)

Comments (78)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Dave says:

    The main image on the homepage is of the previous generation 787 seat!

    • Richie says:

      Yes, you can see the window dimmer which you don’t get on the A350.

  • Catalan says:

    Oh dear. What’s happened to the ‘Wonder Wall’? It resembles a catering box with a few snacks. Hardly premium.

    • kitten says:

      That afternoon tea had nothing Eric Lanlard about it. Surely they could do better or does he want his name degraded

      • Andrew says:

        It’s also identical to the economy one except the scone is in a bowl in premium and economy get a tube of jam and premium get a jar. Cheese roll identical.

  • the_real_a says:

    Nicer for sure – but is it worth a £500 premium? I always determine not. Plus that wonder wall does not have any dense snacks. On a couple of occasions i was left starving a couple of hours after the meal in biz (lack of carbs) and there was nothing of sustenance whatsoever (nor was there anything “left” in the galley.

    • James Vickers says:

      Was booking a flight from LA the other day and was only an extra £184 for two for premium somehow which I definitely think is worth it, £500 each maybe not

    • Andrew says:

      Sometimes a one way upgrade on the way back can be reasonable due to no increase in tax. But agree, not always worth it, especially when you have status which gives you the premium or upper ground experience and usually a welcome glass for champagne in economy as a gold.

  • Mark says:

    You didn’t mention that these are some of the narrowest non-economy seats around. Also, on my recent 2 flights, the wonder Wall seems to be a bit of a secret. Its certainly not announced or encouraged.

    • GM says:

      I much preferred the old ones. I’m under 5ft tall and could manage to curl up in them. New ones are that bit too narrow. Also dislike the 4 across middle section, even though it’s on basically every carrier’s A350.
      Don’t like the paper bags either! The Herschel ones were nicer and more reusable.

      • Sean C says:

        They’re going backwards aren’t they? Part of the attraction with Virgin miles for me in yers gone by was that one way premium and one way upper was a very solid option compared to the same on BA if i didn’t have enough miles for J both ways. Not sure i’m convinced by this new Premium seat on VS, I get that they’re in a tight spot at the moment, but this pushes me back to BA, not towards Upper.

        • GM says:

          Yes. Agree. It didn’t feel like the same experience for me. Was going to book a flight to NYC in March before everything kicked off, but no deals in Upper. Premium wasn’t much cheaper than JetBlue Mint, so was definitely veering towards having my own suite instead of being crammed in 8 across.

  • JK says:

    Flown PE on a lot of airlines, and VS is right up there. It’s not perfect, but they are a lot better than most. I know the Virgin experience doesn’t suit everyone on this forum, but I personally like it a lot.

  • PJJ says:

    How does Premium compare with Economy Delight ?
    I believe many more points for Delight
    How much bigger is the Premium seat compared to the Delight ?

    • Andrew says:

      Delight is a standard economy seat, just more leg room. Everything else is the same as economy service albeit in the smaller front cabin so an earlier service run.

  • Duck Ling says:

    How was the actual cabin crew service?

    Does Virgin have dedicated crew looking after just the PE cabin on their flights?

    I know on BA flights the economy crew serve WTP as well so it often feels like WTP is a little neglected as after they’ve dished out food and drinks to the 50-odd in W they continue down to serve the 170+ in economy.

    I really enjoyed flight Qantas Premium Economy on the A380. It was definitely more business-lite than PE and they had two dedicated crew to look after the cabin which was great.

  • Melonfarmer says:

    My experience of the difference between Virgin economy and Premium is that, in Premium, the air hostess will ask the person in front to raise their seat back during meals. Otherwise, meh. Still have 5 upgrade vouchers that I can’t seem to spend.

    Food wise, Virgin economy got chicken cubes & pasta shells last week to NYC. Came back Delta (changed due to Covid UK rules) and got chicken breast, mash & veg. Delta’s “seat allocation at gate” terrified me, but ended up getting a great (for economy) seat.

    • merlin90 says:

      The first domestic flight I ever took in the US was about four years ago today: FLL-LGA. I booked a basic economy ticket and was told that my seat would be allocated at the gate. I had no idea that a) that was a thing, or b) that US airlines often overbooked their flights. I only made it onto the plane—literally the last passenger, seat in the back row—because one guy was eventually convinced to take some compensation and a seat on a next-day flight. An experience I hope I never have to repeat!

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