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Review: the Hyatt Place London Heathrow Airport hotel

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This is our review of the Hyatt Place London Heathrow Airport hotel.

This 350-room hotel, situated on Bath Road and close to the new Holiday Inn and Staybridge Suites dual-branded property, opened in 2017. It was previously the unbranded Heathrow Hotel Bath Road, and before that was known as the Arora International Hotel Heathrow Airport.

The building underwent a refurbishment before rebranding as Hyatt and, as you will see, is in good shape inside.

The hotel website is here. Don’t get confused with the second Hyatt Place, which is often advertised as ‘Heathrow’ but is actually in Hayes and realistically far too far for comfort.

Review Hyatt Place London Heathrow Airport hotel

I went to the hotel after a morning meeting at Heathrow and worked from the room for the afternoon. I didn’t stay overnight so there are no pictures of breakfast or dinner. It made sense because the stay triggered a £100 American Express cashback offer with Hyatt plus 5,000 bonus World of Hyatt points via a targetted promotion I was sent.

Buses 4 or U3 from the Central Bus Station at Terminals 2 and 3 will drop you outside the hotel. Once you pass the combined Holiday Inn / Staybridge Suites you should prepare to get off when you see the long white hotel building on your right. From Terminal 5 you want the 423 which arrives from the other direction.


The hotel is currently offering an interesting feature – a guaranteed 9am check-in for an extra £15 or a guaranteed noon check-in for £10.

I could probably have got a noon check-in anyway had I just turned up, but for the sake of £10 I paid up. The real value would have been arriving at 9am for an extra £15 and getting a potential extra 6 hours in your room.

I have no World of Hyatt status and got what I paid for – a relatively small but newly refurbished room:

Review Hyatt Place London Heathrow Airport hotel

…. with a good enough desk:

Review Hyatt Place London Heathrow Airport hotel

…. and a soul destroying view:

Review Hyatt Place London Heathrow Airport hotel

As you can see, the Autumn haze didn’t create a lot of light. Here is an official PR picture showing what it might be like in Summer:

The bathroom was acceptable:

Review Hyatt Place London Heathrow Airport hotel

Toiletries were branded Barney Kenet MD which wasn’t a brand I knew.

The shower was combined with the bath, as you’d expect for a mid-range hotel of this type:

Review Hyatt Place London Heathrow Airport hotel

Whilst there was certainly nothing exciting here – I have an upcoming review of Marriott’s new Courtyard London City Airport which is substantially better – I have to say that it delivered everything you need.

The wardrobe had a bathrobe in it, which is rare at this level. The desk had two UK plugs and two USB sockets. The wi-fi was fine. The kettle came with a more than adequate supply of tea, coffee and UHT milk. Whilst the room was a bit small and the view dismal, there was nothing to complain about in terms of facilities.

Food at Hyatt Place London Heathrow Airport

As I said, I didn’t eat in the hotel at all.

You won’t starve, although that’s a good job as there isn’t anything else walkable unless you visit another hotel. (EDIT: according to the comments I am wrong. If you walk up Bath Road towards Terminal 5, you quickly come to an Indian restaurant called Kaniz and then, shortly after, a Chinese restaurant.)

As well as a formal restaurant:

Review Hyatt Place London Heathrow Airport hotel

…. there is a more laid back bar menu serving the usual mix of burgers, fish and chips, curry, salads, pasta, club sandwiches, pizzas etc – the sort of comfort food you crave in an anonymous mid-range airport hotel.

I should also add that there is a more than adequate gym in the basement:

Review Hyatt Place London Heathrow Airport hotel


There is nothing to dislike about Hyatt Place London Heathrow Airport. The refurbishment was well done, albeit bland, and you will have a clean, modern and well priced hotel for the night. For most people, it’s enough. You wouldn’t be worried if your Mum announced she had booked in before her holiday.

That said, there are better options at Heathrow. If the price is the same, and you are not bothered about Hyatt points, status benefits or elite night credit, the new Holiday Inn – which you pass on the bus to get here – is a new-build hotel with a lot more style. Our review of the Holiday Inn Heathrow Bath Road hotel is here.

You can read our full series of London airport hotel reviews here.

The Hyatt Place London Heathrow Airport hotel website is here.

World of Hyatt update – February 2023:

Get bonus points: World of Hyatt is not currently running a global promotion.

New to World of Hyatt?  Read our overview of World of Hyatt here and our article on points expiry rules here. Our article on what we think World of Hyatt points are worth is here.

Buy points: If you need additional World of Hyatt points, you can buy them here.

Want to earn more hotel points?  Click here to see our complete list of promotions from Hyatt and the other major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.

Comments (21)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Rob H says:

    “5k targeted bonus.” I wish.

    How the other half live 😉

  • ABBA says:

    “You won’t starve, although that’s a good job as there isn’t anything else walkable unless you visit another hotel.”…. Rob, this is inaccurate. Just a 3-5 minute stroll along a wide pavement on the Bath Road (towards T5) is a great Indian restaurant “Kaniz’. Next to it is a very well-stocked convenience store, and another minute along is the most expensive Chinese Restaurant for miles! Originally this hotel was built exclusively for BA crew on standby and in-between double US layovers under an agreement with Arora. Imagine all the moaning that used to take place here in the day!

    • Rob says:

      Apologies, never went further up Bath Road than that. Will adjust.

    • The Savage Squirrel says:

      Don’t forget the kebab shop next to the off-licence if you really want to live dangerously 😉

    • kitten says:

      Got a feeling the Magpie pub is easily walkable in the other direction too.

  • Jason says:

    I stayed here back in September, and there are two negatives about this hotel from my perspective.

    1st is that the “hoppa” bus does not stop at this hotel, so if you are not familiar with the local bus, or if you have a lot of luggage (like I did), you are stuck with Uber or Black Cab, and both those options are more than £20+ (from the terminal to hotel, cheaper from hotel to terminal).

    The second, is that this hotel has some ‘exemption’ from providing Globalist breakfast benefit. No idea why, it seems so random (and annoying).

    • Rob says:

      Really? That makes no sense at all, absolutely nothing ‘special’ to give it an exception.

      Cab – yes, if you’re looking at a cab you might as well stay further out and pay less or get more as you’re looking at a £20 min fare due to the airport fees etc. Usually easier to stay inside the airport and offset the saved cab money against the pricier hotel bill.

    • WaynedP says:

      Stayed there in October this year, and discovered something useful that I suspect will be handy to remember.

      We used Long Stay parking, and could only find a spot at the far end from entrance in Zone D. We took a chance (because Google Maps wasn’t clear to me regarding pedestrian access) and wheeled our trolley cases out of the vehicle exit lanes shared with the adjacent “LHR T2 & T3 Business Parking”. There is no other break in the T5 Long Stay parking fence between entrance and this point.

      We crossed over the North Perimeter road and were able to walk unimpeded by security gates or barriers straight through to Bath Road on a paved service road on an industrial property. Just head towards the prominently signed Holiday Inn Staybridge Suites, and then turn left (back on yourself) and walk on a safe, level pedestrian pathway 500m to Hyatt Place London Heathrow hotel.

      Even if you don’t pay to use the long stay parking, you can walk to the Zone D T5 Long Stay Car Park bus stop in less than 10 minutes and board the next, luggage-friendly bus that will deposit you outside T5 absolutely free of charge.

      Note that if you park close to T5 Long Stay entrance (Zone A or before) it may be possible to walk out and cross North Perimeter Road into and through the Compass Centre property and reach Bath Road right outside the entrance of the Hyatt Place London Heathrow hotel, which would avoid the 500m walk back along Bath Road entirely. But I haven’t personally verified whether or not this is possible.

  • Rob says:

    I’d spent £200 in Paris!

    • Alan says:

      Ah, phew! 👍👍 I almost didn’t hit the limit recently thanks to an unexpected discount on food so had to increase the charitable contribution at checkout to hit it!

  • CH says:

    I stayed at this hotel in August, before a morning departure. The evening room service food was adequate. We were quite pleased with breakfast. I can’t recall any details, but itvwas included with our room rate for a small premium, and we felt good value for money. On transport, Gett to T2 was £18. TfL buses also stop just outside, and it is a very short ride to T5. While I agree that the decor is a bit bland, IMHO it’s a good option at lhr.

  • Lady London says:

    Taking a bet that as it was when it was the Arora it will get volume as a crew hotel

    Didn’t see anything about parking but I will read it again.

  • Adam says:

    Rob, can you please just hint if your review of Courtyard LCY is positive or negative? I am about to book one tonight 🙂 but consider other hotels nearby.

  • Ianmac says:

    Another advantage of staying at this Hyatt Place is that it gets another brand on the ‘stay at x Hyatt brands and earn a free night voucher’ promotion.

    I stayed at this Hyatt Place a couple of times 3-4 years ago. The local bus from T5 was free at that time – now chargeable ? (or due to be chargeable soon ??). Although I had stayed there before I missed the stop to get off and had to walk all the way back ….

    But I would also recommend this hotel.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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