Get double Marriott Bonvoy points on ‘Homes & Villas’ rentals

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• Michele says:

  28 Dec28 December 09:50

  I found Curve’s insurers AXA absolutely useless when I damaged my phone and 3 months later I am still battling them. The phone was two years old and was damaged beyond repair.

  First they take weeks to reply and then send generic emails that make no sense. Instead of saying they couldn’t open an attachment they sent an email requesting I send all the documents I’d already supplied.

  When they settled they took the cost of the replacement and then deducted the depreciation from the old phone. But this was the price of the replacement so it makes no sense! It’s a new phone not the value of the old one. So I only received £175 for a phone that I had to pay £350 to replace. Better than nothing but the frustration of dealing with them and the fact they don’t seem to understand simple things is very tedious.

  • NFH says:

    28 Dec28 December 09:59

    Yes, AXA does unreasonably complain that it can’t open perfectly functioning attachments.

    It’s not new-for-old, so they will make a deduction for depreciation to avoid any betterment by your acquisition of brand new replacement goods. A repair is always financially better than a replacement, because you won’t suffer any depreciation.

  • Rob says:

    28 Dec28 December 10:21

    It’s probably easier when it is stolen and you have a police report.

    The £50 excess is also less noticeable on a pricey phone.

    It seems I get £680 less £136 less £50 so £494 back. I am only £186 out of pocket and that’s partially offset by getting a new battery.

  • Jonathans says:

    28 Dec28 December 11:00

    I agree they are slow but ultimately found in my favour so no complaints. My out of warranty water damaged iPhone was unrepairable and replaced by Apple. Axa tried settling for the cost price less 20% depreciation and the £50 excess taking the settlement figure to below the Apple out of warranty repair cost.

    I pointed out Apple did repair the phone (as per the invoice) by replacing the device. Axa then agreed to cover the full Apple repair cost less £50 saving the 20% depreciation.

  • flyforfun says:

    28 Dec28 December 16:48

    I’m a bit dubious of phone insurance. I’ve ad mobiles now for 20 years. at £15pm for that period I’d have paid £3,600 so I think I’m quids in not paying extra for it. Not sure I would make use of the other Curve benefits at the moment where I’ll be luck to get away once next year.

    • tony says:

      28 Dec28 December 21:41

      Feel like I’m tempting fate with this comment, but likewise have had a mobile since 1995. Only silly thing I did was wash a Nokia 6210 with my jeans, popped the battery off, stuck it on the radiator and within a couple of hours it was back to life. If only I’d invested that £15 a month into Bitcoin….

• Alex Sm says:

  28 Dec28 December 10:58

  Do you happen to know if Red Investor card includes the insurance too? I used to have Legacy Black card but then got it replaced (without asking) with Red Investor one. But it looks like it is worth less than Legacy Black in terms of benefits but I can’t reverse it now…

  • John says:

    28 Dec28 December 11:19

    Investor is a separate category, you should still be on legacy black, but it’s entirely possible that curve messed it up and won’t reply to messages

  • DJ says:

    28 Dec28 December 12:51

    The Legacy Black tier is the same as before – Unlimited foreign currency spend (subject to fair use policy), but it does not come with any insurance benefits. There is an old UI bug where it still shows your insurance policy number with AXA, that is because Curve upgraded the Legacy Black tier to the Black Tier at one point.

    • Youllnever says:

      28 Dec28 December 15:13

      I’m not sure that’s a bug – I believe they’ve done this so that people that have used the insurance during that period can still retrieve their policy number for querying any previous claims.

• Craig Vassie says:

  28 Dec28 December 11:25

  I’ve always found the IC Berlin to tick every box. Yes, it’s “old style” German, but the deluxe rooms in the tower on the zoo side are huge, and the breakfast buffet (with help yourself Sekt) is superb. The lounge used to be great until they were forced to reduce the happy hour times to fit IHG policy. Spa and pool area is acceptable, as is the ground floor cafe area. I’ve never bothered with top floor Hugo’s at £££££, when Niko’s at ££ was opposite (now closed due pandemic I think?) for superb souvlaki. The 200 tourist bus stops outside. They were always kind with the upgrades. Very nice people!

• Michael says:

  28 Dec28 December 22:47

  I recently could not take a reward flight with American Airlines, but booked via Iberia. The flight was non refundable.
  my mom went to hospital unplanned and needed sudden surgery, so was unable to look after my child, so I needed to step in and could therefore no longer travel.

  What are the chances of my Amex Platinum or Nationwide Flex Plus covering me for this?
  I paid circa £300 and 40000 Avios.

  a

  • Blenz101 says:

    28 Dec28 December 23:06

    I don’t think there is a single class of reward flight on Iberia that can’t be cancelled within 24 hours for a nominal fee had you contacted them.

    Covid has also given way more flexibility up until the point of checkin which could have been explored.

    Lack of childcare is unlikely to be an insurable in the event this all happened in the 24 hour window before your flight.

    If you are going to attempt to claim you need to be really careful and read your policy carefully before speaking with your insurer. If the timeline of events show you could have moved or cancelled the flights for 25EUR etc. you are unlikely to get very far.

    • Rob says:

      28 Dec28 December 23:47

      You can’t contact Iberia. I lost 50k Avios in August, which I am trying to reclaim via MCOL, because I could not cancel online and they would not answer their phones, reply to emails or do anything via social media.

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