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Got a British Airways eVoucher? You may be able to demand a cash refund

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British Airways, perhaps in an attempt to see off legal action, has made a change to its policy on eVouchers for certain passengers.

Anyone who received an eVoucher for a cancelled flight between 9th March and 19th November 2020 can now insist that the airline refunds it in cash. ba.com has the details here.

This is because British Airways was deliberately encouraging people to take a voucher during this period, removing all online methods of requesting a – legally allowed – cash refund.

British Airways refunds of evouchers

Perhaps I’m being cynical, but British Airways seems to be making the process more complicated than is necessary.

For a start, you cannot cash in your eVoucher until two years from the date it was issued. This is a totally arbitrary rule as far as I can tell.

Secondly, it is important to note is that your flight must have been cancelled. If you voluntarily chose to take an eVoucher for a flight which was operating, you are not entitled to cash in your voucher.

(What is not clear is what happens if you voluntarily chose to take an eVoucher at a point when your flight was still operating, but the flight was later cancelled.)

Thirdly, anyone whose flight was cancelled after 19th November 2020 does not qualify. This is because:

“At the time of your flight being cancelled you would have been offered the choice of a refund through ba.com or an eVoucher for future travel. Prior to 19 November 2020 we couldn’t offer all the usual channels for a customer to request a refund.”

To be honest, I can’t remember how difficult it was to access a cash refund via ba.com after 19th November 2020. Let’s be honest – if you had gone on to ba.com and been give two options:

  • a full cash refund, straight into your bank account within a few days, or
  • a Future Travel Voucher which will expire in April 2023

….. I would assume 99% would have taken the cash. Were passengers really given the two options like this, side by side?

On the upside, for anyone who cannot cash in their eVoucher under these rules, British Airways eVouchers are fully transferable. If you don’t think you will be able to use it before 30th September 2023, you can always sell it to a friend or on eBay. The only snag is that you can’t use them to pay taxes and charges on Avios redemptions.

Intriguingly, if you used Avios to part-pay for your flight or to pay for seat reservations, BA is now saying that you will get your Avios back. The previous policy had been to refund the full original cash price (ie before you reduced it with Avios) and not return the points.

Anyone who booked via a travel agent or tour operator is not able to participate in this scheme. You must contact the company who handled your original booking.

You can find out more about cashing in your eVouchers on ba.com here.

PS. None of this has any impact on Avios bookings because no Avios bookings were refunded in the form of eVouchers. You would have received a Future Travel Voucher instead. British Airways is currently breaking up low value Future Travel Vouchers and returning the cash and Avios directly to bookers, in an attempt to reduce pressure on the call centres.

PPS. Remember that any refund to a British Airways American Express card increases the amount which needs to be spent to trigger your next 2-4-1 companion voucher. The ideal time to request a refund would be in the gap between triggering your current voucher and the end of your card year. If you don’t, you will need to spend more than you think to receive your next voucher because it requires £10,000 or £20,000 of NET spending.


How to earn Avios points from UK credit cards

How to earn Avios from UK credit cards (May 2022)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards. You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

25,000 Avios for signing up and an upgrade voucher for spending £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher for spending £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways BA Premium Plus American Express Amex credit card

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable card perk – the 2-4-1 voucher Read our full review

British Airways BA Amex American Express card

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £12,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points.

The Platinum Card has doubled its sign-up bonus to 60,000 Membership Rewards points, which convert to 60,000 Avios, if you apply by 1st June 2022.

American Express Amex Gold

American Express Preferred Rewards Gold

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American Express Platinum card Amex

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Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,000 Avios.

Capital on Tap Visa card

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You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express card

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

Amex Platinum Business American Express

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40,000 points sign-up bonus and a long list of travel benefits Read our full review

American Express Business Gold

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Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (39)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • buchanan101 says:

    Heard back. Apparently my flights still went so can’t get a voucher. I suspect most people cancelled because of Covid not specifically because their flights were cancelled. Just have to spend the vouchers. Plenty of time.

    At least they responded very quickly – unlike customer services for compensation claims…

  • L Allen says:

    Regarding the transferability of the eVouchers: I gave my partner the reference details so they could part use a voucher I had and the email which confirms the remaining balance went to them, not me. So I would urge people to be careful with eVouchers – especially if your email password isn’t very strong.

  • ALLAN Jackson says:

    Interesting that they use a November date? I had an April 2020 flight cancelled and a non e-voucher issued despite my complaints. This was changed by BA (unrequested) to an e-voucher in December 2020 without offer of refund? Obvious question – does the date of November apply from the original voucher or replacement?

  • SharonC says:

    Link doesn’t work. Has ba.com crashed?
    Is this the same for FTVs? I have one from when they cancelled my flights in August 2020. Are they still doing these automatically or is it worth ringing up to get it cashed in?

    • ALLAN Jackson says:

      Just had my application approved via link for March 2020 voucher (see above) , so you should be able to do it online. It can be accessed via BA site directly.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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