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Why are BA tier points not being given on fully flexible American Airlines tickets?

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Two readers have been in touch this week to point out something strange with the American Airlines earning table when you credit your flights to British Airways Executive Club.

Here is an example taken from from the London to New York route, although the same applies to other routes too:

American Airlines tier points on British Airways

As you can, the screenshot shows zero tier points earned if you have a fully flexible Business Class or First Class ticket.

When I was first shown this, I assumed it was an error. (Yes, I know, we all thought BA’s IT was infallible.)

However, the second reader had actually taken a flight in fully flexible Business Class, and sent me a screenshot from his BAEC account:

American Airlines tier points on British Airways

In this case, he had flown on Finnair but it was booked under the American Airlines flight code.

As you can clearly see, he was in ‘D’ class (fully flexible Business Class) which earned Avios but no tier points.

This is totally bizarre and makes no sense. I am still convinced that it is a BA IT error, but potentially a deeper problem than just a display error in the BA tier point calculator.

This issue will hopefully get fixed and reverse itself automatically, but for now you should keen an eye on your BA account if flying on fully flexible American Airlines tickets.

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Comments (33)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Reno Joe says:

    While this issue still might be a BA IT issue, here is a note. A while back, AA’s revenue management literally ran out of letters for categorizing fares. Historically, AA categorized certain domestic first class (aka business class) AWARD fares as “C”. Due to the letter issue, approximately 2 or 3 years ago, AA began categorizing certain domestic first class (aka business class) REVENUE fares as “C” . . . while still using C for award fares. AA never communicated this to BA (or any other One World partner airline). All BA knew was that C meant award on AA and one does not receive points or tier points for the flight. Even after submitting documentation illustrating a C flight was in fact a revenue flight, BA would not budge. AA knew about the problem but offered no help. (Due to this letter issue, AA has a whole range of oddities. Particularly with A inventory.)

    • Chrisasaurus says:

      26 letters and at most 6 cabins to differentiate, allowing for domestic and long haul/transcontinental to be split.

      If they’ve run out then they have way too many ways to sell a ticket.

  • AL says:

    There are other odd issues, too. I flew LHR-ORD in P on AA last week and got 90 TPs. I flew DFW-LHR in P on AA on the return and got 35. The TP tables reckon I should be getting 90. It took four months for them to credit me missing TPs from Jan – not holding out for a quick response to my claim!

  • SE says:

    I flew the following round trip in early May, same booking, same problem in J class fare:

    LHR-DFW BA flight = Tier points
    DFW-LGA AA1105 with a different booking reference to the two other flights. The ticket was a Business (J) = No Tier Points
    EWR-LHR on BA flight = Tier Points

  • SH says:

    Anyone actually had BA correct the tier points awarded from this yet? My initial claim through website was rejected with no email from them. Have sent a follow up through contact page. Is it best to just attempt to phone and ask someone to fix it?

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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