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Review: the ‘new’ Sheraton Frankfurt Airport hotel

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This is my review of the Sheraton Frankfurt Airport hotel, where I spent last Monday night. The reason will become clear in a day or so.

The old Sheraton Frankfurt Airport has recently been refurbished and, oddly, chopped in two. 25% of it is now a Marriott.

It’s a long time since I stayed here – on a weird stay where check-in traded our two standard rooms for the Presidential Suite! – so I was intrigued to see it again.

The hotel website is here.

Sheraton Frankfurt Airport

Getting to Sheraton Frankfurt Airport

Frankfurt Airport has four hotels connected to Terminal 1 – the Sheraton / Marriott complex and, behind that, a Hilton / Hilton Garden Inn complex.

British Airways flies into Terminal 2, so you will need to take the shuttle train to Terminal 1.

Signage is VERY poor when you get into Terminal 1. I recommend that you walk to the exit, look left and right to see where you are versus the bridge over the road, and then walk internally through the terminal to the bridge. Once you’re on the bridge it is a simple walk.

Shertaon Frankfurt Airport

Splitting the two hotels

The Sheraton Frankfurt Airport used to have 1,008 rooms.

It now comprises a (still not exactly modest) 779 room Sheraton hotel plus a 233 room Marriott hotel.

What is odd, at least to me, is that I struggle to tell the difference between Sheraton and Marriott.  Both brands – which were under separate ownership until five years ago, remember – are stereotypically known for their relatively dull four-star business hotels, appealing to equally dull middle management types.

Following the Starwood acquisition, Marriott has 29 brands it could have used on the ‘new’ hotel.  What was the point of picking one with identical brand characteristics to the rest of the building?

Above is a PR shot of a Sheraton bedroom, for example, but would you really have been surprised if I said it was from the Marriott side?

Both hotels share dining, conference and fitness facilities.  The existing Club lounge remained with Marriott whilst a new lounge – which I will discuss soon – was built for the Sheraton.

Inside Sheraton Frankfurt Airport

Despite its recent refurbishment, the hotel itself was looking a little sad. The lobby bar was closed, the business centre was closed and the new club lounge – as I will show – is a disaster.

What IS impressive is The Eatery, the new eating space which is shared between the Sheraton and the Marriott (PR image below). This serves coffee and snacks during the day and meals at night, but not breakfast – each hotel has their own breakfast area.

Eatery Sheraton Frankfurt Airport

I was also impressed by the front desk staff, who have to double up as concierge and pretty much everything else given how much is closed.

I used an expiring Suite Night Award certificate to upgrade my base room to a Club Suite. This room is about as far away from the lifts as it is possible to be – see the corridor here:

Despite being the very last room, the suite was not double aspect. The reason the suite is at the very end is that it takes advantage of a bit of extra space made available by the way the building tapers.

The suite layout was fairly successful though. I had this large living area:


…. with an equally well sized bedroom. The photo was taken at 3pm – the lack of light is down to a very small window.

The living area had a very large desk which was useful – the only reason I wanted a suite is that I was going to be in the hotel from 3pm working. The wi-fi was painfully slow, however, and it was difficult to upload and download files and images quickly. I had to abandon the first draft of this review because it became impossible to handle the photographs.

For some odd reason, as you can see in the room photos above, there is a large plastic sheet on the floor around the desk. This may be there to stop the chair damaging the carpet – I can’t think of any other reason – but is weird.

What didn’t impress me was the lack of a coffee machine. Even some budget hotels have coffee machines these days. For a suite at a Sheraton I expect more than a kettle and a sachet of instant coffee. The Sheraton used to have US-style drip coffee machines in it pre-refurbishment.

Here is the bathroom. There is only a single sink and no tub:

Toileries are a mix of Le Grand Bain and Acca Kappa. Acca Kappa is usually a Marriott brand so I’m not sure if they had run out of standard shampoo. The shower was an impressively good size.

The Club Lounge at Sheraton Frankfurt Airport

I have absolutely no idea what the hotel was thinking of with this lounge. It clearly struggled to find a suitable spot to build one (the Marriott side has kept the old lounge) and seems to have converted some meeting space.

The lounge is on the ground floor. You go down a corridor containing meeting rooms – you can imagine how attractive that is – before finding the lounge at the end.

The hotel seems to have taken advantage of covid restrictions – now swept away – to massively cut back the offering. For a start, the lounge only opens at 5pm. I’m not sure what happens for breakfast because I checked out at 6am.

Despite this huge food serving area:

…. there is no food served. The only thing you can have is a pre-prepared cold bento box, when there are actually some left (unlike in the photo below – the one you see is marked ‘do not touch’):

A bento box makes no sense in a lounge. If, for example, you want three small squares of cake to have with a coffee, you are forced to take three full bento boxes, remove the cake and then waste the rest of the food. The same goes for any other element of the box.

No hot food of any sort is available.

Forgetting the food, the lounge is just exceptionally soulless. It actually made me depressed – I started to think about what the heck I was doing there when I could have been back in London with my wife and children.

There is no reason – none at all – to pay any sort of premium for a Club room at Sheraton Frankfurt Airport. Use the money saved to have a meal in The Eatery, which is bright and creatively designed and everything the lounge isn’t.

One final surprise ….

The hotel had one final surprise for me when I checked out at 6am. Despite having over 700 rooms, the front desk is closed overnight:

If you have any issues, you need to walk to the Marriott next door.

What’s the difference between the Sheraton and Marriott Frankfurt Airport?

I genuinely have no idea. Sheraton and Marriott are roughly equivalent in terms of brand qualities, with Sheraton Grand (which this isn’t) being notionally better than your average Marriott.

Most of the time the Marriott is a little more expensive than the Sheraton, but I’ve also seen nights where it flips over. Was it just done to give Bonvoy an extra place in the list when people are searching for hotels at the airport? Does the fact that the Marriott is only a 1/3rd of the size of the Sheraton make it cozier?

I would stay here again because I know I’d getting a new room. I don’t know what condition the combined Hilton and Hilton Garden Inn is in. That said, I’d only do it if I knew I wasn’t going to be doing any heavy photo editing given the wi-fi speed.

I’d try the Marriott next time, purely because I could escape the grey corridors of the Sheraton and the soulless lounge. I may also be able to work out what the heck the difference is between them …..

If you are staying in the Sheraton, I strongly recommend checking in via the Bonvoy app and using the ‘Mobile Key’ feature (explained in this article) so you can avoid visiting the front desk. As you can see from the photo above, there are not many check-in desks for a 700+ room hotel, especially as most people are only there for one night.

I paid €195 on Monday but this was higher than usual – all of Frankfurt was at a price premium that night. I should add that the S-Bahn is immediately beneath the hotel and it is only around five stops to Frankfurt Central Station. The Sheraton is not a bad option if the price is right and central Frankfurt isn’t looking cheap.

The Sheraton Frankfurt Airport website is here whilst the Marriott Frankfurt Airport website is here.

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Comments (21)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Josh says:

    Thanks for the review. My colleagues and I were thinking to stay there On a trip this month as we have top tier Marriott status. But after reading your review,especially of the executive lounge, we will Definitely not stay there. Probably never.
    By the way The Frankfurt Marriott (next to Meese) Has a wonderful executive lounge Which is open all day and Serves an amazing dinner . If not rushed for time it’s only 20 minutes from the airport And probably well worth it.

  • Hardpack says:

    I stayed at the airport Marriott a week or so ago on a day use basis.I agree it was impossible to find the hotel from t1 although getting back to the airport from the hotel has a more obvious route. One or two people at checkin not realising that they were staying at the Sheraton rather than the Marriott. Lounge opened at 5pm but I was long gone by then.

  • David says:

    Just checking I didn’t write that review…I stayed there in March, and thought exactly the same, I also used an upgrade voucher and had possibly the same room. The plastic sheeting on the floor was odd and I had the bonus if someone’s dirty socks on the floor of the bedroom even though the room had been serviced,. A very odd property

  • Andy says:

    Your last para is an important one – given how close FRA is to city centre, it’s not an airport where there is much need to stay at an airport hotel unless it involves a very late arrival and/or very early departure.

  • Panda Mick says:

    Great review Rob. I saw the orange varnished wood, and instantly knew where this was heading…

    Why, oh why, didn’t they have Moxy next door? At least there would have been some differentiation… If beige was a hotel, it would be this.

  • Mike says:

    “I don’t know what condition the combined Hilton and Hilton Garden Inn is in”

    The Hilton is very nice with modern rooms. The reception was well staffed and incredibly helpful when I was there.

  • aseftel says:

    Having front desk closed ‘overnight’ at 6am at an airport hotel seems truly bizarre.

  • Nick G says:

    I’ve stayed at the Hilton garden inn before. Rooms are tiny. Fine as a solo traveller but with wife and child there literally wasn’t any floor space left. It was convenient and fine for one night. It also has washing machines on the floors and powder to buy which I thought was a good touch for those that need it.

    Never stayed at the Hilton as the prices are usually expensive when we need it, plus it’s only for one night before a morning flight the next day so last few times we’ve opted to stay off site.

    The Hyatt Place is now our choice for the last few times before we fly onto Doha. Prices are very reasonable, rooms a good size. No bath but large showers, and as it’s new good sound proofing despite being on the flight path. Not much around there as it’s on an industrial estate kind of, other than hotels like the moxy etc. Shuttle bus whilst busy at times is efficient and starts v early/finished late. Best bit about the Hyatt was the restaurant, nice food, typical German menu but a solid choice. Breakfast I think might be free, even though we paid for B and B rate. Again a solid choice.

    I would honestly stay in that Hyatt place in central Frankfurt if the prices existed at the airport.

    • Patrick says:

      I stayed at the Hilton a few years ago, it was great better than the Sheraton, thought it takes longer to walk from the airport

    • Tarmohamed says:

      Hyatt Place do have baths from our previous stays in a few different ones.

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