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How to create an Amex Platinum Covid insurance certificate before you travel

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Some countries are still insisting that you provide evidence of travel insurance for coronavirus before you will be allowed to enter the country. If travelling to such a country, it may also be required by your airline at check-in as they will face the cost of repatriating you to the UK.

We had this issue when we travelled to Mauritius last month. The British Airways check-in staff at Gatwick South were on the ball and insisted that we show them proof of insurance before they would accept our baggage. (Anyone on hand baggage only would need to upload proof of insurance to VeriFLY before they would be allowed to do online check-in.)

American Express Amex Platinum card

If you bought a dedicated travel insurance policy then you don’t need to worry because you will have a personalised policy document. It is trickier if your coverage comes via The Platinum Card from American Express because you do not have a policy document with your name on it.

It turns out that American Express has the ability online to generate an insurance certificate.

How do you get an American Express travel insurance certificate?

The first step is to visit the dedicated American Express travel insurance portal which is here.

Once logged in, you will see this screen:

Click on ‘Get an insurance certificate’.

This takes you an AXA website where you need to fill in details about yourself, your card and your trip. Once you have submitted those, you are emailed the certificate immediately.

If you want to generate a second certificate in the name of your partner or anyone else covered by your policy, there is a link you can click to be taken back to the form.

The certificate comes as a PDF. You should assume that you will need to present a paper copy at the airport and immigration, not a screenshot. Make sure that you leave enough time in your planning to get it printed.

And that’s it. Once you know about the link above, it is a very fast and efficient process for American Express Platinum cardholders.


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Comments (27)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • George K says:

    I used this a bit during 2020-2021 when things were crazy, but what I couldn’t get it to do is list the names of my family travelling with me on the certificate. They were covered, of course, but the certificate only disclosed my name. Thankfully it didn’t pose an issue on our travels at the time.

  • David Lawrence says:

    I’ve been to Thailand twice this year where you need to add all family names to upload for the Thai pass and also show the insurance amount as a min insurances. Call up axa under your plat amex insurance and they will create one and usually lands in 24 hours in your inbox

  • Gordon says:

    On my travel from Singapore to Indonesia 3 days ago the requirements were….

    1) Downloading the PeduliLindungi app and activate after arrival, This was checked at SIN.

    2) vaccinated status, This was checked at SIN.

    3) Insurance covering Proof of ownership of health insurance which includes financing for handling COVID-19 and medical evacuation to a referral hospital.
    This was not checked at SIN or Ngurah Rai Bali.
    (The above insurance was still a requirement when we arrived on the 14/06 but according to the UK GOV website yesterday this is no longer required for Indonesia.This was a separate document not linked to our passports so I am not sure why it was not checked).

    4) VOA visa paid for at visa desk 500,000 Indonesian Rupiah per pax. Receipt given which was checked by immigration,
    (This seemed the Most important thing to them on arriving).

    5) After immigration, The usual form to confirm that you are not importing drugs excess amounts of currency etc.

    Passport was checked and I had to show proof how many days I was staying in Indonesia but my OH was not asked this?.

  • Gordon says:

    Also the covid insurance documentation was not checked at LHR T5 on departure on the 07/06. I did not use VeriFLY as it has been an issue in the past…..

  • EvilDoctorK says:

    At least they’ve updated this to explicitly mention COVID .. when they first had this last year the cert didn’t mention COVID cover explicitly on it .. so particularly fussy countries might have had a problem with it.

    It still doesn’t mention $ levels of cover .. I don’t know if some places may have an issue with that or not ?

  • Matt says:

    Does anyone have any experience of using using this link and generating an AXA certificate for use on a cruise?
    My concern is that when I have done this, the certificate makes no mention of Covid coverage, and it’s exactly this that the cruise lines are looking to check.

    • WaynedP says:

      Yes, my wife and I used this certificate without any problems for an MSC “closed cruise” around the British coast and Northern Ireland in June 2021.

      Of course we also had our proof of vaccination at the time, and the embarkation process included an antigen test conducted on the spot.

    • John says:

      I’ve got a similar dilemma as I have re-booked cruises with both Princess and P&O Cruises coming up, so would be interested to know how the cruise lines look at the Amex cover.

      I am tempted by buying a separate policy specifically for cruises (Holiday Extras are recommended by both the above cruise lines). It does give some peace of mind that I’ll actually be able to board the ship plus it has added cover for missed ports and cabin confinement that Amex don’t cover.

      • Chris says:

        John, its fine for Princess and P&O cruise cover. Except it doesn’t actually say that.

        I generate an automatic certificate based on one country that the cruise is visiting then reply to the email asking them to update it and state cruise to xx. They normally reply within 24 hours.

        Take an electronic copy of the insurance policy document as that is the one which shows that repatriation is unlimited and medical exceeds their required coverage.

  • Gavin454 says:

    I used this Amex automatically generated certificate, along with a copy of the policy schedule to show the amounts covered, for the Thai pass. It was accepted with no problems.

  • Alex says:

    Helpful article, thank you.
    Is the insurance only valid if you booked the travel with the AmEX card?
    If you booked in a different method would you still be able to print the certificate to at least allow you in the country?

    • Rob says:

      No, for ‘big stuff’ eg medical there is no requirement to pay with an Amex. This rule only applies to small stuff, eg the £200 payment if your flight is delayed.

      • Nigel Hamilton says:

        On this, I discovered a gap in the Amex Platinum insurance this week. Because I took the card out in October 2021, but booked my trip in August 2021(on my Bapp) for travel this July – the agent advised me the cancellation insurance doesn’t apply (have had to rebook my holiday on medical grounds). One to watch out for unless I’ve been given the wrong info.

        • Rob says:

          Clearly no insurance policy would allow you to take it out and instantly claim against an existing issue.

          I am guessing this is more due to existing symptoms at the time you took out the card. If you’d been hit by a car and had to cancel I am sure you would be paid.

          • Nigel Hamilton says:

            No, I took the card out nine months before the injury so expected to be covered for medical. Its because I booked the trip before I signed up to the platinum card, so the ‘cancellation’ part doesn’t apply (I was told you needed to have the card when the trip was booked)

          • Rob says:

            I’ve had a look at the insurance document. You ARE covered for trips booked before you got the card – there is no mention anywhere to say otherwise.

            However, for cancellation cover (and what you are claiming for comes under ‘cancellation’ cover, not medical) you must have paid with:

            1.2 CANCELLING, POSTPONING AND ABANDONING YOUR TRIP
            For the benefits under this section to apply transport and/or accommodation must have been Purchased in full using :
            I. the Card;
            II. American Express Membership Rewards® points; or
            III. Any travel rewards programmes provided the taxes and/or surcharges have been Purchased using the
            Card

            …. which I am guessing is where you came a cropper.

    • Rob says:

      You’re covered for medical regardless of how you paid.

      (In general, these posts are always a shocking reminder of how few people actually read their travel insurance restrictions.)

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