What are the entry rules for the new (2nd) Qatar Airways lounge in Heathrow Terminal 4?

Qatar Airways returned to Heathrow Terminal 4 on Tuesday, the first airline to do so. Others are following over the next couple of weeks until there will eventually be 30 carriers there.

One surprise is that Qatar Airways has built a second lounge in Terminal 4 during the pandemic. What we thought was going to be an extension to the existing Premium lounge seems to be a totally separate facility.

We don’t have any official information on this yet although we are hoping to take a look soon.

Historically, Qatar Airways restricted access to its Premium lounge at Heathrow to anyone flying in Business or First Class.

Status passengers travelling in Economy were originally sent to the SkyTeam lounge (now permanently closed) and later to the Plaza Premium lounge which sits directly above the Qatar Airways lounge.

Qatar Airways seems to have decided that it wanted to completely control the passenger experience at Heathrow Terminal 4 by opening its own ‘second’ lounge. One potential issue is that this may impact those flying on Avios tickets.

Note that the pictures in this article are all PR photos of the Premium lounge in Terminal 4.

The new Qatar Airways Frequent Flyer Lounge

The oneworld alliance website now shows the following lounge information for Heathrow Terminal 4.

Qatar Airways Frequent Flyer Lounge

Open to: Business Class, First Class, oneworld Emerald (eg BA Gold), oneworld Sapphire (eg BA Silver)

Guesting: You can only bring a guest if getting in via oneworld status

Which airlines?: The lounge can be accessed by Qatar Airways passengers as well as those flying on other oneworld airlines (eg Malaysia Airlines)

Qatar Airways Premium Lounge

Open to: Business and First Class passengers on revenue tickets

Guesting: No guests allowed

Which airlines?: The lounge can be accessed by Qatar Airways passengers as well as those flying on other oneworld airlines (eg Malaysia Airlines) but they must be flying on revenue tickets

Both lounges are open from 5am to 10pm, seven days per week.

To add to the confusion, remember that Qatar Airways also sells discounted Business Class tickets which don’t allow any lounge access.

What about Avios tickets?

It is still early days and we need to see what happens in practice. However, based on the wording on the oneworld website, it looks like anyone flying on Qatar Airways on an Avios ticket, even if flying First Class, will be relegated to the Frequent Flyer lounge. This means no ‘at table’ food service, no fine wines or top end champagne etc.

The real winners here are Malaysia Airlines and Royal Air Maroc passengers. With the Malaysia Airlines lounge in Heathrow Terminal 4 now closed, revenue passengers in Business Class or Business Suite are probably now best served by visiting the Qatar Airways Premium Lounge.

We’ll update you on the Qatar Airways lounges when we’ve been able to have a look for ourselves.