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Review: the refurbished Sheraton Amsterdam Airport hotel

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This is my review of the Sheraton Amsterdam Airport hotel.

I was over in Amsterdam recently for World Aviation Festival, which has a surprisingly strong loyalty focus. I took the opportunity to try two hotels which had been on my radar for a while – the relatively new Hyatt Regency Amsterdam (review here) and the fully refurbished Sheraton Amsterdam Airport Schiphol hotel.

These are both ‘real life’ reviews. Because I was not there primarily to review the hotel, my stay was like your average work stay – I didn’t get to see all of the facilities, I didn’t get any tours, I didn’t eat in the restaurants and I wasn’t in the hotel for long. However, I still think the review has value.

Review Sheraton Amsterdam Airport hotel

Marriott Bonvoy had invited us to see the refurbishment when it was unveiled but it didn’t fit in with our plans at the time. I called in the favour for this trip, on the understanding that it would be a relatively brief review.

The hotel website is here.

Where is the Sheraton Amsterdam Airport hotel?

There are three hotels directly at Amsterdam’s Schiphol Airport. Two of them – the Sheraton Amsterdam Airport and the Hilton Amsterdam Airport Schiphol hotel, reviewed here, are accessed via an enclosed elevated walkway from the plaza where the railway station sits.

There is also a citizenM within a short walk although this seems to require walking outdoors.

The Sheraton is the closest to the terminal, with the Hilton requiring a longer walk down the elevated walkway.

Inside the hotel

As our review shows, the Hilton Amsterdam Airport Schiphol landed like a breath of fresh air when it opened a few years ago. The Sheraton, now 25 years old, was showing its age.

It has recently unveiled a top to toe refurbishment as part of Marriott’s grander plan for bringing the Sheraton brand into the 21st century. The owners have done an exceptional job. There is literally nothing inside the hotel which would make you think that it hadn’t opened last week – there were no half measures here.

I had been upgraded via my Titanium status (or possibly just the whims of management!) to a one bedroom suite. This is a big hotel with over 400 rooms, but never felt too crowded – guests in airport hotels tend not to work to ‘normal’ times for eating and drinking.

Wherever you go inside you get this view down onto the first floor bar and restaurant. This isn’t the lobby you see, which sits one floor lower.

Review Sheraton Amsterdam Airport hotel

One intriguing thing about the hotel is that each floor has a free coffee machine by the lifts. My suite had its own coffee machine so I don’t know if this is to replace individual machines for standard rooms or if it was just so people could grab a drink on their way out. Whatever the reason, it was a nice touch.

My suite was well designed, with a proper living area. The entrance corridor to the room splits it into two, so it is genuinely two rooms separated by a corridor as you would have upstairs at home.

It was well appointed although this clearly isn’t a Four Seasons or Park Hyatt specification. The dining table (which became my desk), sofa and arm chair covered pretty much every seating requirement. I got a free pot of stroopwaffels (€9.50 from the shop in the lobby!) and was invited to help myself from the Dutch beer in the minibar.

Review Sheraton Amsterdam Airport hotel

The bedroom was, again, not over-stylish but a good size:

Review Sheraton Amsterdam Airport hotel

The bathroom only contained a shower, with no tub, but the shower was impressive as you can see. Often with a hotel refurbishment the old bathroom is kept in place because it is the most expensive thing to change, but literally everything seems to be new at Sheraton Amsterdam Airport.

Toiletries were by Gilchrist & Soames. Apart from body lotion, everything came in large dispensers fixed to the shower wall.

Review Sheraton Amsterdam Airport hotel

I even had a decent view of sorts:

Review Sheraton Amsterdam Airport hotel

The club lounge at Sheraton Amsterdam Airport Schiphol

For the second time in two days, I found myself in a hotel with a surprisingly large and impressive club lounge. As with the Hyatt Regency Amsterdam, the staff were excellent – and this time I was around in the 5pm to 7pm window to enjoy the buffet properly.

The lounge is on the ground floor, behind the bar. This makes it convenient if you want to grab a drink or snack on your way in or out, but it does mean that it is a bit of a trot from your room, along with a walk across the lobby. You’d feel a bit incongruous loading up a plate of food and carrying it back to your room as the check-in crowds swarm around you.

Here’s a view from towards the back, looking towards the food:

Review Sheraton Amsterdam Airport hotel

Here are a selection of the nibbles available:

Review Sheraton Amsterdam Airport hotel

and

Review Sheraton Amsterdam Airport hotel

and

Review Sheraton Amsterdam Airport hotel

It is a pleasant space with different zones depending on whether you want to eat, work, sit on your own or sit with friends. If you have Marriott Bonvoy Platinum or Titanium status, or are happy to pay a premium for lounge access, it is a good reason to choose this hotel.

Other features

I didn’t eat in the first floor restaurant or visit either of the bars. The bar by reception doubles up as cake stand so is a decent place to sit in the afternoon with a coffee.

I do want to mention the hotel mini-mart! It was not only smartly designed but stocks a decent range of food and drink (there is also a fridge of wine and beer, not pictured) as well as toothpaste etc.

Review Sheraton Amsterdam Airport hotel

I had breakfast in the first floor restaurant the next morning. For a 400+ room hotel this is a surprisingly small space but, with people coming and going at all hours, it was quiet at 9am. After 25 years I trust the hotel to know how many need to eat at what time.

The spread was relatively modest, as befits the modest number of tables, but it had all I needed. The hotel has made an effort to source Dutch produce where possible. Because it feeds into the huge atrium pictured in the 2nd image from the top, it isn’t exactly an intimate space and was a big change to the Indonesian themed restaurant I’d had breakfast in at the Hyatt the day before!

Review Sheraton Amsterdam Airport hotel

As the nearest hotel to the airport terminal, it is also a very short walk if you decide that you are happy with a snack from one of the airport food outlets or need to buy anything else. In my case, this meant a battery for my wireless mouse ….

Conclusion

As I said at the start, this is only a quick overview of the hotel. My conference schedule meant that I didn’t try the bar or restaurant in the evening, eating exclusively in the lounge.

What I hope you take away from this review is that the Sheraton Amsterdam Airport is back in the game. The refurbishment has been huge and thorough. I would especially recommend it if you have access to, or are happy to pay for, the impressive club lounge – but remember that evening food only runs from 5pm to 7pm.

If the hotels in central Amsterdam are pricey, this is also a convenient place to stay for 2+ nights. You are literally under 5 minutes from the train platforms and, this being the Netherlands, a cheap train to the centre is along every few minutes.

The hotel website is here if you want to find out more.


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Comments (21)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Harry Hightower says:

    Since this is now a ‘nicer’ Sheraton, shouldn’t it be renamed Sheraton Grand? Or is the long term plan for all Sheratons to be nice so you don’t need the ‘Grand’ bit anymore?

    • Michael C says:

      Nowhere near grand enough for Grand!
      And not sure a line called “Sheraton Nice” would have much marketing pulling power! ;o)

  • Sam says:

    Standard rooms don’t have a coffee machine but a kettle and sachets of instant coffee, so I thought the coffee machines on every floor were a great touch.

    I used it as a last minute base for the cricket when city hotels were off the scale, and as you say it was so easy to get into town – yet on one night trains finished around midnight which was a surprise so ended up on a night bus.

    Not just the breakfast – but also check in in a very small space for the size of the hotel, yet as you say, never felt busy.

    What was great was the benefit to see the immigration queues from your window… Which got me to leave the hotel at 7.30am for a 13:30 flight back (and only just make it on board). Hoping at least that experience had improved now

    • Rob says:

      I was in KLM business – was 15 minutes from hotel to clearing security, albeit mid afternoon.

      • Blair Waldorf Salad says:

        Is it easy to find the dedicated KLM business queue (or lack thereof) if hi vis staff are funnelling allcomers into queues outside? I’m not travelling (to AMS, and to this Sheraton) till Feb 2023

        • Rob says:

          If you are held outside you have, apparently, to go to the front and flash your boarding pass.

  • Charles Martel says:

    Will there be any news from the aviation conference itself?

    • Rob says:

      There was a good points.com talk on the background to ‘buy points’ offers that I intend to use. Not enough new in any other presentation to justify an article.

  • JandeW says:

    Stayed here 2 weeks ago for a 05.45 flight – comfortable room, great bed and a good refurbishment. Only disappointment is the food offering which is very poor: evening food is ONLY a fixed price buffet and NOTHING else. If you want a burger – forget it. Club sandwich? The same. We ended up with just bitterballen at the bar. I really think Marriott need to look at that…people coming to get an early night do not want a huge buffet meal and there should at least be some choice.

  • Roberto says:

    Good morning!

    For a more indepth analysis about the Sheraton Amsterdam Airport
    About:
    – twin room larger with extra bed
    – sheraton club lounge + offerings
    – breakfast in the restaurant
    – gym

    Please refer to my flyertalk review from summer 12 July 2022
    At
    https://www.flyertalk.com/forum/34429723-post213.html

    Glad to be of help and inform everyone

    • Mike Hunt says:

      Roberto – just read it, really great review and enjoyed reading it

    • Guernsey Globetrotter says:

      Excellent write-up @Roberto – thanks !👍

      Regarding the club lounge food offering, I noticed that Rob says in his article “You’d feel a bit incongruous loading up a plate of food and carrying it back to your room as the check-in crowds swarm around you. “ Given it says on the sign you photographed something like “Please enjoy the food IN THE CLUB LOUNGE” (emphasis added) you should feel more guilty than incongruous if you were trying to smuggle a plate back to your room 😂

      • Bagoly says:

        And I should hope so too.
        Yes, we take the individual toiletries even if we don’t use them in the room, but that does not inconvenience other guests.
        If alone in a suite (or other half is in bath) it might seem nice to take the food back to a nicer ambience, but how does another guest know you aren’t taking it for your unentitled friends in other rooms, and leaving a shortage for the other guests in the lounge? (some of whom have specifically paid extra to have access)

    • Lady London says:

      Excellent review Roberto. It looks like a very good Sheraton, I think you’d best make sure you get the lounge if staying here. Gym looks great.

    • Roberto says:

      Thank you everyone for your kind words!

      A lot has changed since the pandemic so that’s why i thought it best to inform with extensive details to evade uncertainty.
      Safe travels everyone

  • Magic Mike says:

    Stayed here lots in the before times. As Plat used to almost always get an upgrade to a suite. Nice to see the refurb!

  • Alex Sm says:

    “This makes it convenient if you want to grab a drink or snack on your way in or out, but it does mean that it is a bit of a trot from your room, along with a walk across the lobby. You’d feel a bit incongruous loading up a plate of food and carrying it back to your room as the check-in crowds swarm around you.”

    It’s a very first-world (or even British) problem. In reality, no-one bothers what others do at hotels. And actually – why wouldn’t one eat IN THE LOUNGE to avoid embarrassment?

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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