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British Airways trialling biometric check-in for international flights

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British Airways has become the first UK airline to trial the use of biometric technology for international flights.

This will allow you to pass through Heathrow without showing your passport, with your face scanned on boarding and matched to an image stored on file.

The technology has been in use on domestic flights since 2017 with passenger scans taken at security and checked during boarding.

How does it work?

During the trial, selected passengers (Heathrow Terminal 5 only) will be emailed in advance with an invitation.

You will need to scan your face, passport and boarding pass on your smartphone before you arrive at the airport.

Smart Bio-Pod cameras will verify your identity within three seconds instead of having to show your passport.

You will, of course, still need to have your passport with you to show on arrival and at UK immigration on your return.

And there’s a bribe ….

To encourage passengers to take part, those who agree will receive Fast Track security and priority boarding for their flight.

British Airways biometric checkin

Which routes are involved?

The trial is initially limited to the Malaga route. It will last for six months, before a decision is taken on whether to fully roll it out.

To quote ….

David Breeze, Operations Transformation Manager for British Airways, said:

“Not only is this the first time that our customers have been able to register their biometric information at home, but it’s the first time they can use it for British Airways’ international flights. This is a secure and efficient tool that makes for a smarter and smoother airport experience, which will reduce the time it takes us to board aircraft”

“The beauty of this technology is that it also frees our people up to look after more complex customer enquiries and deliver the best possible customer service.”


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Comments (96)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Alex Sm says:

    Are Gibraltar flights which are regularly diverted to Malaga also included in this promotion?

  • Steve says:

    “scan your boarding pass on your smartphone”
    This sounds like a step backwards, I can’t remember the last time I had a bp to scan. Am I missing something

  • Archie says:

    This is interesting, but when are BA going to get two-factor authentication for their app?? Given the potential value of Avios, BA is pretty much running a bank, but with much worse security.

  • Andrew. says:

    Just been talking about this with a mate of mine.

    We suspect that if he were to join, the days of me doing domestic tier point runs for him would be over.

    • John says:

      I don’t think it will happen for domestics as they won’t require ID and already use the biometrics infrastructure

  • ADS says:

    “The technology has been in use on domestic flights since 2017 with passenger scans taken at security and checked during boarding.”

    But it’s not really the same technology, because for domestic/CTA passengers, they are just matching the photo taking when entering security, with the photo taken when boarding the domestic/CTA flight.

    Adding in the passport photo matching / validation is a different ball game.

  • Roberto says:

    T-24 and still can’t upload my passport to get this working..

  • Tom says:

    Since not everyone has a smartphone, or is willing to use one, this can only ever be an option, and there will always have to be the manual option.

    • RussellH says:

      Maybe BA will issue me with a touchscreen phone that does not make phonecalls just for these check-ins?

    • Blenz101 says:

      Why? They can easily make it a requirement to use the technology. First step would no doubt be significant surcharge for a manual check in.

      Plenty of businesses operate online or via App. Certainly won’t be ‘always’ an option if you want to fly with some carriers.

      • Jack says:

        no they cannot not all want to use a phone app when you can go to a human who can check you in. A airline is a different business to most. Charging people to check is , frankly is stupid you could not ever stop people checking in manually this tech will never take off especially with BA IT

    • Save East Coast Rewards says:

      Looks like you can register with a kiosk too

  • Greg says:

    I used this yesterday. Boston to London. Boarded straight from the BA lounge onto the plane hassle and paper free. Machine works just like the fast-track passport machines at LHR. Very clever I must say.

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