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When will British Airways On Business return online?

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Whilst the Avios programme will be familiar to all Head for Points readers, you may not have come across On Business.

On Business is the other British Airways loyalty programme. Instead of rewarding flyers, it rewards your company when you travel.

It is fundamentally the same as Avios in structure. You earn On Business Points for every flight your company books. They can then be redeemed for flights or for upgrades.

British Airways On Business down for maintenance

You can collect both Avios and On Business Points on the same flight. You collect Avios as a flyer and On Business Points as a company.

We have a two-part overview of On Business here which includes a referral code for bonus points. However, there is no point joining up because the On Business website has been down since at least 22nd February.

Some businesses have received an email from British Airways about this. Others, including HfP, have not.

Looking at reports from our readers and on Flyertalk, the call centre appears to have little idea what is going on. There had been multiple reports of data errors in the months leading up to the site going down, and this does not appear to be planned maintenance.

Some functionality appears to be possible via the call centre but it seems hit and miss as to what they will do for you.

The upside is that the email received by some members states that British Airways has suspended any points expiry due on 30th June until 31st December.


How to earn Avios from UK credit cards (March 2023)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

SPECIAL OFFER: Successfully apply for either of the Barclaycard Avios credit cards by 2nd April 2023 and you will be entered into a free draw to win ONE MILLION AVIOS! Full details are on the application forms here (free) and here (paid). This competition is exclusive to Head for Points readers. T&C apply.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

25,000 Avios for signing up and an upgrade voucher for spending £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher for spending £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

25,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £12,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

30,000 points and unbeatable travel benefits – for a fee Read our full review

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

Capital On Tap Business Rewards Visa

Get a 10,000 points bonus plus an extra 500 points for our readers Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

Until 30th March 2023, the sign up bonus on American Express Business Platinum is increased to 120,000 Membership Rewards points – click here. The bonus on American Express Business Gold is increased to 60,000 Membership Rewards points – click here. T&C apply, see the application forms for details.

American Express Business Platinum

Crazy 120,000 points bonus (to 30th March) and a £200 Amex Travel credit every year Read our full review

American Express Business Gold

60,000 points sign-up bonus (to 30th March) and free for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (19)

  • Alan says:

    Frustrating that OB has been down so long, have a backlog of retroclaims to submit where they previously erroneously awarded 0 points. With it happening so suddenly and without comment for weeks by BA (until they finally sent that email to some members), I do wonder if they suffered a cyber attack…

  • VinZ says:

    OB down is so bloody annoying! I need to make bookings and can’t keep calling CS to check availability… it’s time wasting. Plus I have retro claims to make… how long does it take to get it back online?

  • Katie says:

    Anyone has an update about the on business issue? I noticed the usual homepage>manage>executive club>log into on business link is now gone. I tried to call the on business line three times in the past 10 days and after 20 minutes of being on hold I gave up.

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