British Airways improves short haul snacks in Economy, and makes lounge loos unisex
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The longest journey starts with a single step, so we should roll out the red carpet for banana cake.
Unfortunately I wasn’t suppied with any photographs of the banana cake, but from 9th August, the bag of pretzels you are given in the British Airways Euro Traveller cabin is being replaced with it.
If banana cake isn’t your thing, you can also choose sultana flapjack.
These are, I admit, slightly bizarre choices – I suspect chocolate cake and plain flapjack would appeal to more people – and we have still to see the portion size. I would be pleasantly surprised if it was the same size as a standard pre-packaged corner shop flapjack. I suspect neither are gluten free.
The ability to offer much else than a piece of flapjack is hampered by the reduced galley facilities on the newest short-haul aircraft, where additional rows of seats were squeezed in instead.
The trial of free tea and coffee in Euro Traveller on selected short haul routes such as Amman and Cairo may also return – it ran for a couple of weeks recently as an experiment. Whether a free cup of tea is acceptable as ‘refreshments’ on a five hour flight is a different question, but it’s better than a bottle of water and a pretzel bag.
To be fair, Royal Jordanian (to Amman) and EgyptAir (to Cairo) run long haul aircraft on these routes for anyone who wants a flat bed in Business Class or more space and full meals in Economy – and Royal Jordanian offers Avios and BA tier points to Amman too.
Flying to India?
There is good news if you are flying to Delhi or Mumbai. All cabins will now get a second hot meal during the flight.
The airline has also announced that ‘chilled snacks’ will be placed in the Club Kitchen on these routes.
IFE improvements too
British Airways has also confirmed the completion of its IFE upgrade, which has doubled the number of items available. This includes the addition of Paramount+ content and a total of 395 movies and 770 audio titles. It does seem as if BA is getting competitive in this area, at least in comparison with other European airlines.
Heading to the loo?
In toilet news (and this was not part of yesterdays announcement, but I wanted to slot it in somewhere), British Airways has made the loos in the Galleries First and Concorde Room lounges at Heathrow unisex. I’m not sure about other lounges in Terminal 3 and Terminal 5.
It never made a lot of sense to have separate male and female loos, given that none contained urinals, and it led to unnecessary queues at times. A full refurbishment of these loos remains well overdue.
Is Calum the man for the job?
How much of the above reflects the appointment of Calum Laming as Chief Customer Officer remains to be seen.
If you thought that being, say, leader of the Conservative Party or Manchester United manager was bad for job security, it is nothing compared to being the British Airways ‘Chief Customer Officer’.
The first person to hold the title was, I think, Frank van der Post. Frank joined from Jumeirah Hotels, the Dubai-based hotel group with a strong reputation for customer service. Despite being well liked in the frequent flyer community, Frank left in 2014 after four years, allegedly frustrated with not being given the money he wanted for investment.
Frank was replaced by Troy Warfield. Warfield only lasted 18 months. His appointment raised eyebrows at the time because he had no airline experience, having previously worked at Avis and Kimberley-Clark, where he oversaw Andrex in Europe.
Warfield was replaced in 2017 by Carolina Martinoli who had done a similar role at Iberia. She was later promoted to the IAG board as Chief People Officer.
Tom Stevens, previously head of airport operations for BA, picked up the customer experience mandate on an interim basis during the pandemic. He was confirmed in the role in early 2021. In early 2022, he had a sudden desire to “pursue his ambition to work overseas” to quote BA.
Let’s see what Calum can do.
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How to earn Avios from UK credit cards (April 2025)
As a reminder, there are various ways of earning Avios points from UK credit cards. Many cards also have generous sign-up bonuses!
In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.
You qualify for the bonus on these cards even if you have a British Airways American Express card:
Barclaycard Avios Plus Mastercard
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Barclaycard Avios Mastercard
Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review
There are two official British Airways American Express cards with attractive sign-up bonuses:
British Airways American Express Premium Plus
30,000 Avios and the famous annual 2-4-1 voucher Read our full review
British Airways American Express
5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review
You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.
SPECIAL OFFER: Until 27th May 2025, the sign-up bonus on the ‘free for a year’ American Express Preferred Rewards Gold card is increased from 20,000 Membership Rewards points to 30,000 points. Points convert 1:1 into Avios (30,000 Avios!) and many other programmes. Some people may see even higher personalised offers. Click here to apply.
SPECIAL OFFER: Until 27th May 2025, the sign-up bonus on American Express Platinum is increased from 50,000 Membership Rewards points to a huge 80,000 points. Points convert 1:1 into Avios (80,000 Avios!) and many other programmes. Some people may see even higher personalised offers. Click here to apply.
American Express Preferred Rewards Gold
Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review
The Platinum Card from American Express
80,000 bonus points and great travel benefits – for a large fee Read our full review
Run your own business?
We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, and the standard card is FREE. Capital on Tap cards also have no FX fees.
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Capital on Tap Pro Visa
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There is also a British Airways American Express card for small businesses:
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There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.
American Express Business Platinum
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American Express Business Gold
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Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.
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