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British Airways On Business points extended to June 2024 – website still down after 6 months

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There was a spark of life from the British Airways On Business SME loyalty scheme yesterday.

If you are a member, you should have received an email with your current points balance, albeit you can’t verify it because there is no transaction breakdown.

It is now an astonishing six months since the On Business website went down. Even by the standards of British Airways IT, this is quite an achievement.

British Airways On Business down for maintenance

I have been told by two separate sources what has happened, although I can’t repeat it. That said, is anything really so bad that you can’t resuscitate a website after SIX MONTHS?

The good news is that all On Business points have been extended until the end of June 2024.

You can still earn and spend On Business points

You CAN still make redemptions by calling On Business. You can’t check availability online, but as On Business seats are driven by the availability of the cheapest cash fares you can get a decent steer by pricing up a cash seat on I managed to book one myself so it is definitely possible.

According to Flyertalk, the fare buckets you need are:

  • First Class – A
  • Club World / Europe – R
  • World Traveller Plus – T
  • Euro / World Traveller – V

Go into, try to book a cash seat on the flight you want, look at the fare bucket shown (click on the flight number during the booking process) and if its A / R / T / V then the On Business callc entre should be able to book it.

Whilst On Business points are – in theory – being added for cash flights you take, there is no easy way to check this. It is a revenue based scheme, with the points earned based on what you paid for your ticket less certain taxes and charges, so working out what you are due is very difficult.

British Airways On Business programme

How does On Business work?

If you’re not familiar with it, On Business is the other British Airways loyalty programme. Instead of rewarding flyers, it rewards your company when you travel.

It is fundamentally the same as Avios in structure. You earn On Business Points for every flight your company books. They can then be redeemed for flights or for upgrades.

You can collect both Avios and On Business Points on the same flight. You collect Avios as a flyer and On Business Points as a company.

We have a two-part overview of On Business here. You can’t join at present until the website comes back to life.

Fresh applications for the British Airways Accelerating Business American Express card also remain suspended. This card awards bonus On Business points for BA flight bookings, plus Avios for day to day spending.

At least, based on the email yesterday, the scheme is not dead and buried – although at this stage I think the majority of members would accept a ‘1:4’ or ‘1:5’ conversion rate into Avios and walk away.


How to earn Avios from UK credit cards (September 2023)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

25,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £12,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

30,000 points and a huge range of valuable benefits – for a fee Read our full review

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

Capital On Tap Business Rewards Visa

Get a 10,000 points bonus plus an extra 500 points for our readers Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

EDIT: Applications for this card are temporarily suspended due to IT issues with the British Airways On Business SME loyalty scheme.

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

40,000 points bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and free for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (30)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Matthew says:

    Reading between the lines here, is BA going to finally fess up soon and bung everyone affected a decent slog of Avios?

    • VinZ says:

      Wouldn’t be avios, don’t think. Some extra OB points perhaps? Would love that. And wouldn’t swap my OB points for my avios any time soon…. love the flexibility I get from the programme and different availability. Haven’t spent a single penny in personal flights for the last two years by playing the two programmes. What’s not to like?

      • Rob says:

        I agree. I did 4 x one way Club to the Middle East over October half term last year when there were no Avios seats in sight. I am also using it next week – got 3 x CE to go on holiday but no sign of a 4th, so using OB. In two minds as to whether I should swap to Avios if a seat appears because I don’t trust them to recredit the OB points!

        • VINZ says:

          I personally prefer using OB points over avios points, but I only do economy seats with them. And whenever I cancelled OB flights, points have always gone back as my balance keep increasing. I also have a little spreadsheet so I can double check when we get online access once again.

  • Richard Peters says:

    I have an OB account in a company in my own name which I am closing. My wife has an OB account in another company where I am a Director and so have a sup card. Do you think I will be able to port across my OB points to her account or do I apply for a new account and transfer OB points across? Not tons of points but would be a shame to lose them. TIA

    • Rob says:

      They don’t give a monkeys about the company trading, so don’t worry about that. Just run your balance down over time if you don’t want 2 accounts, and if it needs topping up for a final redemption just credit as many flights as required. The fact that the company has gone means nothing and if you want to keep the account going, I’d feel free.

  • Katherine says:

    What number do you call to make a BA redemption? I tried a few times (0344 493 0748) but never seems to be any answer…….

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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