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British Airways On Business points extended to June 2024 – website still down after 6 months

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There was a spark of life from the British Airways On Business SME loyalty scheme yesterday.

If you are a member, you should have received an email with your current points balance, albeit you can’t verify it because there is no transaction breakdown.

It is now an astonishing six months since the On Business website went down. Even by the standards of British Airways IT, this is quite an achievement.

British Airways On Business down for maintenance

I have been told by two separate sources what has happened, although I can’t repeat it. That said, is anything really so bad that you can’t resuscitate a website after SIX MONTHS?

The good news is that all On Business points have been extended until the end of June 2024.

You can still earn and spend On Business points

You CAN still make redemptions by calling On Business. You can’t check availability online, but as On Business seats are driven by the availability of the cheapest cash fares you can get a decent steer by pricing up a cash seat on ba.com. I managed to book one myself so it is definitely possible.

According to Flyertalk, the fare buckets you need are:

  • First Class – A
  • Club World / Europe – R
  • World Traveller Plus – T
  • Euro / World Traveller – V

Go into ba.com, try to book a cash seat on the flight you want, look at the fare bucket shown (click on the flight number during the booking process) and if its A / R / T / V then the On Business callc entre should be able to book it.

Whilst On Business points are – in theory – being added for cash flights you take, there is no easy way to check this. It is a revenue based scheme, with the points earned based on what you paid for your ticket less certain taxes and charges, so working out what you are due is very difficult.

British Airways On Business programme

How does On Business work?

If you’re not familiar with it, On Business is the other British Airways loyalty programme. Instead of rewarding flyers, it rewards your company when you travel.

It is fundamentally the same as Avios in structure. You earn On Business Points for every flight your company books. They can then be redeemed for flights or for upgrades.

You can collect both Avios and On Business Points on the same flight. You collect Avios as a flyer and On Business Points as a company.

We have a two-part overview of On Business here. You can’t join at present until the website comes back to life.

Fresh applications for the British Airways Accelerating Business American Express card also remain suspended. This card awards bonus On Business points for BA flight bookings, plus Avios for day to day spending.

At least, based on the email yesterday, the scheme is not dead and buried – although at this stage I think the majority of members would accept a ‘1:4’ or ‘1:5’ conversion rate into Avios and walk away.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2025)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

30,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

80,000 bonus points and great travel benefits – for a large fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, and the standard card is FREE. Capital on Tap cards also have no FX fees.

Capital on Tap Visa

NO annual fee, NO FX fees and points worth 1 Avios per £1 Read our full review

Capital on Tap Pro Visa

10,500 points (=10,500 Avios) plus good benefits Read our full review

There is also a British Airways American Express card for small businesses:

British Airways American Express Accelerating Business

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (29)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Nick says:

    It’s a shame they don’t have any other redemption possibilities now. When On Business first started you could redeem a reasonably small number of points for Marriott free night certificates.

  • SharonC says:

    Why can’t we just convert to Avios and walk away?

    • Dubious says:

      That would indicate that you were ‘Off [the] Business’ rather than ‘On’.

    • ClubSmed says:

      There isn’t a consistent formula for conversion between Avios and OnBusiness.
      For OnBusiness, I believe the ratio can be anything from 2.5 to 4.9x the value of Avios

  • Mark says:

    When calling last week, I was told that if you can find cash flights in fare classes A, R, T or V, then there will be OB seats available. Then you can call & book. Anyone know how true this is, doesn’t sound right to me?

  • Abs says:

    Does anyone know what could possibly have happened for an IT glitch to take 6 months + to fix? Thank God they are not a Bank!!

    • Rob says:

      I know but for legal reasons am not saying.

      • Jake says:

        Legal due to an NDA you signed or legal due to the actual underlying issue?

        One is more interesting than the other!

    • Nick says:

      a) you’re assuming it’s an IT glitch.
      b) you’re assuming it’s BA’s problem to fix.

      • Rob says:

        It clearly is BA’s ‘problem’ 🙂

        Who wants to post the link to the 3’41’ YouTube love-in video, filmed with a ludicrously big budget, where IAG Loyalty and this IT supplier take turns to say how wonderful each other is, how much they trust each other and how each offers such a wonderful service?

        I’m shocked it hasn’t been take down in the last 6 months.

    • Al_Wiltshire says:

      It looks like the platform was outsourced to an IT company called Comarch. I’ve never heard of them, but it doesn’t look like this is their first rodeo in the loyalty arena. It’s hard to know how something could have gone so spectacularly wrong, unless the business relationship broke down entirely and BA is starting again in-house from scratch.

  • Alan says:

    No sign of points being added for recent flights for me and retroclaims from a month ago ignored/not yet processed. Pretty appalling.

    • VinZ says:

      They’re doing it for my account as far as I’m aware… but how can I possibly check? Don’t think I can…

      • Alan says:

        I just compared the balance in the email this week vs a few months ago and it hadn’t budged despite retroclaim request 😢

  • Daniel says:

    One of the benefits of OnBusiness was that if you had to cancel a booking made with points you would get the full taxes & charges back without the £35 deduction an avios booking attracts.

    Unfortunately that has proved a challenge since the website went down. In June I cancelled a flight booking and they still haven’t refunded either the points or taxes etc. Each time I have phoned I am told the money will go back onto my card in the next few days while the points may have to be reclaimed once the website is live again! Not very encouraging to say the least!

  • Doommonger says:

    3000 Bonus Avios for spending £100 on the wine flyer ….Lump on

    Doomster

  • VinZ says:

    Rob can you articulate a little more about getting a sense of seat availability by checking fares etc? That would save lots of waiting time. Thank you

    • Rob says:

      FlyerTalk says they are F – A, Club – R, WTP – T, Eco – V.

      You’d just need to go into ba.com, try to book a cash seat, look at the fare bucket shown(click on the flight number during the booking process) and you’re sorted.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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