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Review: Carlton Cannes, A Regent Hotel (IHG One Rewards) – Part 2

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This is Part 2 of my review of the newly refurbished, extended and generally revived Carlton Cannes hotel, part of IHG’s Regent chain.

I visited the hotel for two nights earlier this month as the guest of IHG.

Part 1 of our Carlton Cannes review is here. I’ve a lot to get through, so let’s jump back in.

The hotel website is here.

Carlton Cannes exterior

Eating and drinking at Carlton Cannes

Rüya

My first meal was at Rüya. For anyone who visited the hotel before its closure, Rüya is a new eating venue. It is on the far left (if you are standing on La Croisette) in what used to be an event space.

This is genuinely something different. To say it is a Turkish restaurant is to understate it hugely – it is described as:

Ruya restaurant bar Carlton Cannes hotel

Created by renowned restaurant-owner Umut Özkanca, Rüya –”dream”– in Turkish, offers a sophisticated and contemporary cuisine inspired by the Anatolian Peninsula’s colorful history, from the Mediterranean to the Black Sea. Guests will enjoy our menu made up of a range of Anatolian classics, revisited with a modern and fresh twist, all imbued with the Turkish conviviality and sharing spirit.

You have a mix of hot and cold meze plates, a variety of pide from the bread oven and a number of larger plates. I had a yoghurt and chilli marinated chicken (below) followed by – as I was in a chicken mood – grilled poussin with smoked paprika, chilli butter, walnuts and yoghurt sauce.

Ruya Carlton Cannes

The photo is dark because I was out on the terrace overlooking La Croisette and the sun was setting. Life could have been worse. You’re looking at €27 to €175 (wagyu) per larger dish, with the median around €45.

Even if you’re not staying at the Carlton, Rüya is worth a look if you are visiting. It includes a very smart bar, pictured above.

Riviera restaurant Carlton Cannes

Riviera

Breakfast is in Riviera, although I believe in the peak months you can also have breakfast at the Carlton Beach Club opposite.

Riviera is the main hotel restaurant, on the far right if you are looking at the hotel from the street. Like Rüya, it has a large outdoor terrace – see image above. (Whilst it was too dark to take a terrace shot from Rüya, it’s an identical view.)

If you don’t want to sit outside, there is plenty of indoor seating too – although I doubt it could cope during a downpour if everyone was inside. Not that you get many of those in Cannes ….

Carlton hotel cannes breakfast

I wasn’t won over by breakfast. What they had was good, but it certainly wasn’t an extravaganza. It’s also worth noting that whilst standard egg dishes and plain omelettes are included, anything even slightly flash isn’t – Eggs Benedict has a €22 surcharge, poached eggs with salmon is €28 (standard poached eggs are included), caviar and soft boiled eggs is €155 etc. OK, perhaps the latter was never going to be included!

What’s a little odd is that the kitchen is open – see below – but you can’t order anything directly from the chefs:

Riviera restaurant Carlton Cannes

Carlton Beach Club

Riviera is also open for lunch, and I went there on my second day. The lunch menu is fairly short and not hugely ambitious (I ended up with a club sandwich). Don’t bother with it. Head down to the Carlton Beach Club, where I ate lunch on my first full day.

Virtually all of the central beach stretch in Cannes is let out to beach clubs – it’s a bit of a stroll to find a large area of public beach. The one run by the Carlton appears to be the best regarded, and having eaten lunch there I would tend to agree.

Carlton beach club Cannes

Obviously sitting in a (mainly outdoor) restaurant overlooking the beach and Mediterranean is good. What you can’t see from the photographs is that the staff were exceptional. As everywhere at the Carlton, the waiting staff are generally older and impeccably trained – it wouldn’t surprise me if many had been there for years.

It’s the sort of place where, after you’ve been given some water, someone comes around with a large tray of various fruit slices and asks you which one you’d like to add to it. A minute later someone appears with a huge tray of fresh fish, should you wish to pick out exactly what you eat.

The menu is far more interesting than lunch at Riviera in the main hotel, with a menu equally split between salads, pasta and fish dishes. I had read that it was well known for its lobster rolls, so I took one of those (€40) which was great.

Life doesn’t get much better than sitting in a classy restaurant on a beach in Cannes on a ‘hot but not crazy’ day. Bizarrely London was 32 degrees at the same time I was in Cannes at 27 degrees.

Again, I’d strongly suggest popping in here for lunch even if you’re staying elsewhere. It will be around €100 per head but it’s a lovely experience.

Carlton Cannes beach club

Sun loungers ….

I should talk about the beach here. If you want to sit on a sun lounger on the beach, either at the Carlton Beach Club or elsewhere, you’ll have to pay. The Carlton tariff runs from €50 to €144 (this is for September, it may be more in peak season and is more if you’re not a hotel guest) and includes a ‘food and beverage package’.

It is very smart – and you can sit on the hotel’s pier if you want (image above). I couldn’t take decent pictures because it was busy but here is a PR shot which caught my eye:

Carlton Beach Club cannes

Whilst the whole ‘beach club’ approach isn’t very British, it is common in many Mediterranean countries. It’s something else to factor into your budget if you are coming to the Carlton for the full beach experience.

If this approach isn’t for you, a hotel in the old town – like Hilton’s new Canopy – is better. The Canopy is directly opposite a public beach and the local shops are selling tourist bits and pieces rather than diamond watches. Retail by the Carlton is strictly luxury – Louis Vuitton, Van Cleef & Arples, a huge Giorgio Armani with a large cafe etc.

Other food and beverage options

For completeness, although I didn’t try them, I should mention that you can also have afternoon tea or a snack at Camelia Tea Lounge in the exceptionally well restored lobby:

Carlton Cannes lobby bar

…. and there is also the hotel bar, Bar°58:

Carlton Cannes hotel bar

Again, nothing stops you popping in here even if you are non-resident.

There is also a cigar lounge – PR photo below:

Carlton Cannes cigar lounge

Conclusion

It was great to be back at Carlton Cannes after a decade, and delightful to see what has been done to the place. A vast amount of money has been spent, but importantly it has been spent sensitively with a real focus on the little touches.

This clearly isn’t a budget break and I don’t want to pretend it is. What I will say is that if you are coming to Cannes and have money to splurge on one of the luxury hotels on La Croisette, you’re not going to find anything that looks better than the new Carlton.

Pricing is all over the place as you would expect, varying by season and view. With the garden and pool replacing the old car park, most rooms now have a decent view of something. Online booking isn’t available beyond mid June 2024 – I suspect peak season bookings are on request.

Rewards nights aren’t cheap, usually over 100,000 points per night and capped at 120,000, but you would normally beat our target of 0.4p per IHG One Rewards point.

As I said in Part 1, if you are paying cash then the suites are (proportionately) good value. Next Tuesday, for example, the smallest standard room is £490 whilst suites – which can be as big as 102 sq m – start at £977 and even the top seaview suites are ‘only’ £1,277.

If you are booking for cash, I strongly recommend getting a quote from our luxury hotel booking partner Emyr Thomas at Bon Vivant. He is a Virtuoso agent and any bookings via him come with:

  • a GUARANTEED upgrade at the time of booking
  • free breakfast for two people
  • $100 of F&B credit per stay
  • early check-in and late check-out subject to availability
  • for suites, a free one-way airport transfer

You pay the same Best Flexible Rate as shown online and all bookings are ‘pay on departure’. You can contact Emyr here.

You can find out more about the hotel on the Carlton Cannes website here.

Thanks to Audrey and the team at the Carlton for their hospitality.


IHG One Rewards news

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Comments (35)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • James C says:

    Looks stunning. Really wish IHG would extend IC Ambassador to Regent or at least allow weekend night vouchers to be used there again. The lounger charge for hotel guests I find very unattractive though. Fine for non-residents but for hotel guests I can only assume they’ve been speaking to our friends in American hospitality- any resort fees?

  • Erico1875 says:

    What does the “food and beverage package” consist of when booking sun loungers at the Beach Club?

  • Paul says:

    Is there a lounge at the hotel?

  • jj says:

    Looks truly magnificent and one of HfPs better reviews from my perspective, as this is much more in line with somewhere that I would choose to stay than many of the identikit luxury resorts being rolled out by the big hotel groups.

    The extra charges are the irritant, though. I appreciate that pool, beach club and breakfast charges are small in relation to the room costs, but the sense of being continually gouged removes much of the pleasure of a relaxing trip. I rarely want to spend a whole day on a lounger but I do enjoy a relaxing hour on one after a day out. For people like me, daily charges make that behaviour crazily expensive.

    • Rob says:

      I have read elsewhere that if you just pop down for 30 minutes or so and they are not busy, you won’t be charged. I was down there at 5pm for an hour (no direct sun then) and wasn’t billed.

    • aseftel says:

      I agree. Those breakfast surcharges – for me – cross the line from irritating to offensive. €22 is ridiculous for an ordinary dish like Benedict – when I’ve already paid for breakfast. I could understand on a remote island where everything has to be shipped in but seems crazy for mainland Europe.

      Benchmarking against some other high-end French hotels (Parisian, admittedly):
      Le Bristol – Included in B&B offering, or €36/€44 a la carte for Benedict/Salmon
      Cheval Blanc – Included in B&B offering, €65 surcharge for 10g caviar
      De Crillon – Included in B&B offering, €25 a la carte, €24 surcharge for 5g caviar

      • JDB says:

        The surcharges are intended to be dissuasive; they don’t want to make them. What I think is worse is for a hotel at that level to offer shop yoghurts and jam in those little foil packets. They should be making their own but this, and the wish not to make more complex egg dishes, is symptomatic of a very poor or lazy chef/F&B management. I wonder what other things they don’t bother to make or do? It takes the hotel down a notch or two and below the standard of pre IHG Regents.

        • jj says:

          @JDB, glad to hear you say that, as I thought I was the only person irritated by mass-produced bought-in food in hotels. Tiny family-run hotels in the Greek islands manage to make their own yogurt to a standard that makes brands like Fage taste insipid, so there really is no excuse for a luxury hotel to buy in goods.

          • meta says:

            +1 on this. At least they could make bit more of an effort and repackage the store bought ones in their own branding.

    • Niall says:

      Couldn’t agree more. All the charges stops this being luxury for me. Ryanair style but without the corresponding low fares.

  • JDB says:

    The refurb looks fantastic and it’s great they have uncovered some rather art deco looking features

    Maybe they have smartened up their act but pre-refurb, our gardener used to work for us in the mornings and in the afternoon drive a frozen food delivery lorry making daily drops at the Carlton of burgers, chips, vegetables, viennoiseries, chocolate fondants etc. which at their prices seemed rather poor.

    The beach set up is horrendously overcrowded in July and August and priced according to row.

    The food at the 3.14 beach next door remains rather better, although a very different vibe.

  • Max says:

    I’ve stayed there in July and had quite a bad experience. Some of staff isn’t bothered, forgetful, defensive and there is no accountability. I’m not going to go into details but they have a long way to match their competitors in terms of service provided. In July, a standard room was 1250€/night. I can also confirm that renting a sunbed at the indoor pool for under an hour is “free”.

    • JDB says:

      @Max, nothing has changed then! Certain extra charges are mentioned here, but if you want a ‘service’ such as a nice table on the terrace in season, it requires a substantial (upfront) pourboire even for hotel guests, so it’s not that there’s no service, just that it’s chargeable.

      • Max says:

        I asked for way less than this 😄.
        Apparently, I was the first guest ever to ask for an iPhone charger. They didn’t have any.
        That’s just 1 thing among others.

  • Rod says:

    I have been lucky enough to stay at the Carlton (or Martinez) annually for over three decades, attending the Midem conference. It always was a glorius place, with exceptional service. This upgrade seems to have been done very well. A great venue for Breakfast is 72 Le Croisette, in a perfect position and does a greta and reasonably priced breakfast. In previous years you could see that the Hotel was due a makeover , but grand anyway, now it just looks Fab.

    • JDB says:

      If you have been going to Cannes and France for thirty years, you might have noticed that most words ending in ‘ette’ are feminine. It’s La Croisette.

    • Rob H not Rob says:

      Likewise 30 years for me too @ Midem, it was a lovely gig. Those late nights in the Martinez and the Piano Bar, and now the Carlton is refurbished I’ll defo check this out next year. There are plenty of fine and inexpensive restaurants dotted about, La Pizza (grammar police, come on down, this is your moment!) is an especially fine place, as is Gavroche in the old town.

  • lumma says:

    Book through Emyr and get (checks notes), almost 7 diet cokes in f&b credit.

    I’ve worked in a five star hotel with a Michelin restaurant as well as other fine dining restaurants and never saw price gouging like this. Even the Mandarin Oriental Geneva stay I won through HfP years ago wasn’t anywhere near these prices (iirc, it was €13 for a beer in the bar there).

    • Lady London says:

      This pricing is quite mild for food and beverage on the Côte d’Azur though. There are some real wealth traps. Which I suppose is the point of Middle East etc. money flowing in when an asset in this kind of location becomes available.

      I was never quite certain if my partner was aware that he was just about to order a 3rd brandy for £830 each – it was affordable but nothing as special as it should have been for that money. He nearly fell in the swimming pool in front of the bar when I quietly drew him away and asked him did the conversion into Pounds have an extra 0. This was in the hills above Nice and the Carlton’s little charges don’t look too bad really…well at least not in September 🙂 .

      I stayed a few nights at the Carlton many years ago and like other Palace type Hotels I loved the bones of it. I wouldn’t queue up to go there again now for the same reasons as jj and a couple of other posters. But it serves its purpose for many people and it will continue as a solid asset for longer than us. And at least they haven’t overdone the renovation it’s really quite restrained.

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