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Marriott Bonvoy is changing Suite Night Awards, mainly for the better

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Marriott Bonvoy will be overhauling its Suite Night Awards for 2024.

The changes are generally positive, I think, but the change of name to ‘Nightly Upgrade Awards’ gives you a clue about a potential downside.

You can find full details on the Marriott website here.

Let’s go back to first principles, however.

My experience using Marriott Bonvoy Suite Night Awards

How do you get Marriott Bonvoy Nightly Upgrade Awards?

Nightly Upgrade Awards are one of the ‘Marriott Annual Choice Benefits’ for reaching 50 and 75 nights in a year.

Marriott does not provide a lot of information about these Annual Choice Benefits. The best page you can find is this one.

You should be able to select your preferred benefit online within a few days of hitting the 50 or 75-night threshold. If you don’t make a choice by end of the first week of the following year, you are given 5 x Suite Night Awards by default.

This HfP article looks at the different options you can choose. For most people the five Nightly Upgrade Awards are the best option.

Here a few bits of small print to bear in mind:

  • you need to upgrade your entire stay – you can’t use five awards to upgrade part of a 7-night holiday
  • hotels are not obliged to accept your NUA upgrade request just because they have a suitable suite or premium room available
  • They expire on 31st December in the following year. Note that if you wait until 1st January in the following year to choose them, you only get them for that year. Marriott is onto that little trick!

How do Marriott Bonvoy Nightly Upgrade Awards work from 2024?

Each award is good for a one night upgrade into a premium room or suite.

Change No 1:

From 2024, upgrades will not be confirmed until at least three days before arrival. This is a change from the current five days before arrival.

The plan appears to be that Marriott wants to encourage hotels to put more rooms into the upgrade pool by maximising the window they have to sell them for cash.

Change No 2:

You will be able to use your Nightly Upgrade Awards at more hotels.

The Ritz-Carlton, EDITION, Aloft, Element and Protea hotels will now be included. Element is very small, Protea is mainly in Africa and Aloft hotels don’t have many suites, so the real benefit here is from The Ritz-Carlton and EDITION.

The only brands which are now excluded are Design Hotels and the long-stay and ‘vacation club’ brands.

Change No 3:

Once you have booked a room, you can use the ‘manage my booking’ process to see which room types are offered for Nightly Upgrade Award certificates. You can select which categories would be acceptable to you.

In my experience, the ranges of rooms varies widely. Some properties will offer you five potential upgrades including their top suite. Others only offer smaller suites or even just premium rooms.

From 2024, more room types will be included BELOW suite level. This is not necessarily a problem because you can select the upgrades you are willing to accept. If only a suite will do, then you can just tick the boxes for full suite upgrades.

How do Nightly Upgrade Awards work in practice?

Here is an example of what I saw at the Sheraton Frankfurt Airport for a stay I had last year. The ticks show the options I was willing to accept. In the end, it cleared into the Club Suite, the best option.

My experience using Marriott Bonvoy Suite Night Awards

Here are some of the upgrades I got in 2022 with my Nightly Upgrade Awards. I had 10 to use during the year.

Courtyard London Gatwick Airport

I used two SNA certificates here on two separate stays. Both cleared into a Junior Suite (below). This would probably be seen as a ‘waste’ of a SNA but as I had so many to burn ….

I reviewed Courtyard London Gatwick Airport here.

Courtyard London Gatwick Airport junior suite

The University Arms, Cambridge

I had three SNAs clear here across two separate stays – it seems that if you book two rooms you can upgrade both. The results were OUTSTANDING.

On one occasion we got a rooftop suite with a huge terrace and a bathroom in the ‘turret’ on the roof (below) and on another I got the Stephen Hawking Suite which is the biggest in the hotel.

University Arms Cambridge bathroom

Le Meridien, Hamburg

I reviewed my Le Meridien Hamburg stay here so I won’t repeat myself. I got a Prestige Lake Suite which is as good as it gets.

Le Meridien Hamburg Lake Suite

The St Regis, New York

This was an example of a hotel which doesn’t make much available via the SNA route. The best I was offered despite booking well in advance was a larger standard room, which I took and which cleared.

On check-in, I was upgraded to a full suite as a Titanium Elite member of Marriott Bonvoy. It was actually smaller than the suites I had been given on my two previous stays at the same hotel where I hadn’t used an SNA. Did the SNA even make a difference?

The St Regis, Venice

I can’t remember what I was offered here when I picked the upgrades I was willing to accept. I ended up in a ‘Venetian Suite’ which was selling for €1,700 per night vs the €1,000 standard room which I’d actually booked on points.

I didn’t like the room or indeed the hotel as my St Regis Venice review shows, but the upgrade did clear.

St Regis Venice Venetian Suite

Sheraton Frankfurt Airport

As I mentioned earlier, my SNA cleared into a huge Club Suite which I reviewed here. Again, I had issues with the hotel but the upgrade worked out OK.

Sheraton Frankfurt Airport club suite

Le Meridien Paris Etoile

This is a hotel that I would never have chosen if it wasn’t for the fact that I had a Marriott Bonvoy free night voucher to use, but only up to 40,000 points of value. This was my only Paris option at that level.

I reviewed Le Meridien Paris Etoile here. My SNA cleared into a full suite, albeit this was actually two bedrooms which had been merged together. This meant two bathrooms, two wardrobes etc and a generally odd feel to the space. Look at the picture below – there is a headboard above the sofa!

Le Meridien Paris Etoile

Conclusion

On balance – trading off the ability to use the Nightly Upgrade Award certificates at more brands, vs the move to only confirm them from three days out – I think these changes are an overall improvement.

What could change my view is if we see hotels offering up additional ‘premium’ rooms whilst removing suites for the upgrade options.

Of course, you also need to remember one key thing. Platinum, Titanium and Ambassador members of Marriott Bonvoy are meant to get decent upgrades, including suites, WITHOUT using vouchers. It’s an elite benefit.

On this basis, you could argue that the Nightly Upgrade Awards should be far more generous. Perhaps they should be confirmed at the time of booking (as Hyatt does with its suite award certificates) or at least confirmable 14 days out (as IHG now does). Importantly, Hyatt and IHG also guarantee that your upgrade will clear if an eligible room is available for cash, which Marriott does not.

You can find out more on the Marriott website here.


How to earn Marriott Bonvoy points and status from UK credit cards

How to earn Marriott Bonvoy points and status from UK credit cards (November 2024)

There are various ways of earning Marriott Bonvoy points from UK credit cards.  Many cards also have generous sign-up bonuses.

The official Marriott Bonvoy American Express card comes with 20,000 points for signing up, 2 points for every £1 you spend and 15 elite night credits per year.

You can apply here.

Marriott Bonvoy American Express

20,000 points for signing up and 15 elite night credits each year Read our full review

You can also earn Marriott Bonvoy points by converting American Express Membership Rewards points at the rate of 2:3.

Do you know that holders of The Platinum Card from American Express receive FREE Marriott Bonvoy Gold status for as long as they hold the card?  It also comes with Hilton Honors Gold, Radisson Rewards Premium and MeliaRewards Gold status.

We reviewed American Express Platinum in detail here and you can apply here.

The Platinum Card from American Express

Huge 80,000 bonus points and great travel benefits – for a large fee Read our full review

You can also earn Marriott Bonvoy points indirectly:

and for small business owners:

The conversion rate from American Express to Marriott Bonvoy points is 2:3.

Click here to read our detailed summary of all UK credit cards which can be used to earn Marriott Bonvoy points

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.)

Comments (28)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • MT says:

    While the use at other brands is useful, the devil will be in the detail and it could be properties now reduce the offer of Suites available and actually only offer room upgrades going forwards. Add to this the reduction from 5 to 3 nights and I feel like in 12 months when looking how the new “rewards” worked in practice it is probably just another “enhancement”.

    If they had wanted to add value, then maybe leaving Ambassador members SNA’s clearing 5 days ahead of time, that could have made incentive to actually hit Ambassador level. Equally its fair to say even if Marriott wanted to do this, their IT would not be able to as it struggles as it is!

    • Harry T says:

      The main advantage of Ambassador status appears to be getting someone else to email hotels and chase up incorrectly posted points. And I’ve found Twitter agents to be at least as good at doing this.

      • MT says:

        Well that was my point, it was a chance for Marriott to actually introduce some actual benifit however small to Ambassador members.

        • Ian M says:

          There’s most definitely room for improvement with the Ambassador benefits. They could at least increase the earning rate to 100% of base points rather than 75% which is the same as titanium members. I do think I occasionally get better upgrades with Ambassador status, but not much else.

  • shd says:

    *When* will the new upgrade awards start taking effect? From 1 January, even for previously-earned upgrade awards earned this year?

  • Ross says:

    So to summarize…

    Marriott has added five more brands to ignore our requests.

    Marriott has shortened the system availability search window from five to three nights before check-in.

    Marriott is adding more BS upgrades to the mix such as having a balcony, more space, or a room with a view.

    They used to use the word suite because Marriott made it an aspiration. They are getting rid of the word suite because they don’t want members to aspire to a free upgrade to an actual suite anymore so that they don’t get disappointed

    I’m not sure how anyone can’t see the obvious. It’s all about lowering and minimizing expectations so that Marriott can lower benefits and costs

  • Stu p says:

    What would be a good change is knowing which hotels would accept requests. A Courtyard, Marriott and Four Points booked in January, none of which are “eligible”.

    • Will says:

      Agreed, it’s very frustrating to have to make a dummy booking to check eligibility

    • JdV says:

      Sorry but trying for a SNA at a Courtyard or a Four Points makes about zero sense. Typically these brands have very limited suite inventory as it is and their elite guests are sky high because of the “road warrior” type of guest they tend to attract. Use your SNA on redemption stays somewhere nice/aspirational rather than at a cookie cutter airport/business hotel is my suggestion.

  • Liam says:

    How many SNU points do you accrue? Do you get them any other way than elite 50 or 75?

    Thanks
    Liam

    • Rob says:

      Those are the only ways, although in 2022 I had some rolled over during covid.

  • patrick C says:

    Well I didn’t get any nights approved for a whole year.
    So thus december I am considering to just take rhe extra nights for lifetime status

    • Rob says:

      Weird. I had no trouble this year, eg my recent Seville review.

    • Harry T says:

      I usually do well with them and I’ve struck out almost every time this year. I think six or seven will expire. I was upgraded to suites at most places I tried to use SNAs anyway.

  • Magic Mike says:

    At the University Arms recently, we also got an SNA to the Hawking Suite. First floor, overlooking Parkers Piece, giving us prime viewing to see locals fighting off a bike thieving gang just below…

    The terrace suites were not an SNA option, not sure if it was just for that night or if they’ve now been removed from the room pool.

    Overall this sounds like a slight Bonvoying of benefits…

  • memesweeper says:

    “The plan appears to be that Marriott wants to encourage hotels to put more rooms into the upgrade pool by maximising the window they have to sell them for cash.”

    … or minimise the window for a disappointed traveller who’s SNA doesn’t clear to cancel a booking and look elsewhere. There’s a cynical way to look at everything 🙂

    • Blair Waldorf Salad says:

      Exactly! 🙄

      • Rob says:

        No reason why you can’t book multiple hotels in the same city on the same night, put a suite upgrade voucher against all of them (if you have enough) and then decide at the last minute which to keep, depending on upgrade.

        • Chrisasaurus says:

          “SNAs have been made less predictable as to whether they can be redeemed.” Solution: must collect yet more

    • Lady London says:

      That was my immediate reaction too.

      They want to give the hotels the option to only confirm the Suite-or-not-even-Suite night upgrade only 3 days before so as to lock you in to keeping the reservation but without giving anything, because it’s too late to cancel.

      @HarryT has been a big fan of Marriott – I’ll be very interested to know if he still feels that way this time next year.

      • RK says:

        I am in agreement, it does appear that HarryT is a fan boy of Marriott, they can do no wrong, even if the world see’s it differently… hopefully not too blindsided! There are other hotel chains out there and never too late to pivot.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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