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What British Airways news did we get from IAG’s Capital Markets Day?

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Once a year, International Airlines Group – the parent company for British Airways, Aer Lingus, Iberia, LEVEL and Vueling – runs a ‘Capital Markets Day’.

This is aimed at the banks and institutions that hold the debt and bonds issued by the group, but the event has always been shared more widely. It is the single most important piece of information sharing that IAG does all year, with the heads of all of the IAG business units presenting.

On Tuesday we looked at what IAG Loyalty / Avios Group discussed and what it is planning for 2024. Today I want to look briefly at British Airways.

IAG Capital Markets Day British Airways

Slide 22 is the summary of what is planned for British Airways:

  • “World-class customer experience”
  • “Leading-edge commercial platform”
  • “Operational and technical excellence”
  • “Modernisation of the IT estate”

Here are some highlights from the slide pack:

  • 66% of BA passengers live in the ‘more affluent’ South East (slide 54)
  • 75% of BA passengers are travelling for leisure (slide 54) – has the business market gone for good?
  • ‘Enhanced food and beverage offering in the BA lounges’ (slide 55) – not sure how that fits with removing the QR-code food ordering and putting the same food in Galleries First and Club …..
  • All Heathrow long-haul aircraft will have Club Suite by 2026 (slide 55)
  • IT upgrade will lead to ‘end-to-end trip management’ and ‘100% online serviceability’ (ie you should never need to call) (slide 88)
  • 50% of check-in desks in Terminal 5 will soon have an independent back-up system in case of a centralised IT meltdown, as will the call centres (slide 89)
  • 75% of delays to British Airways flights are within the control of BA and could be avoided – the other 25% are down to weather, third party strikes and airport infrastructure issues (slide 92)
IAG Capital Market Day analysis
  • £100m is being invested to improve punctuality (slide 93)
  • % of flights departing within 15 minutes improved from c55% in September to c75% in November to date

The following were among the issues NOT mentioned in the pack:

  • refurbishment of long-haul Gatwick aircraft
  • performance of Euroflyer and Cityflyer at Gatwick and London City
  • the current Net Promoter Score statistics
  • the reason for the drop in BA’s operating margin in recent quarters compared to other IAG carriers
  • substantive fleet news

Whilst not BA related, I recommend slide 35. This shows the US routes which Aer Lingus could operate when it gets the new A321XLR single aisle aircraft, allowing very low cost operation across the Atlantic. Cities such as St Louis, Nashville, Atlanta, Charlotte, Indianapolis, Chicago and Detroit are suddenly in range.

(The A321XLR, once Airbus has cleared the order backlog, will be a game changer for transatlantic flying to the East Coast and those cities above. It will allow a start-up carrier to buy a relatively low cost aircraft – compared to a two aisle jumbo – and break even on a relatively low number of passengers per flight.)

For anyone concerned about the financial health of IAG, I also recommend slide 119. Covid-era debt is being paid down rapidly.


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How to earn Avios from UK credit cards (February 2024)

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In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

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There are two official British Airways American Express cards with attractive sign-up bonuses:

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Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (92)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • ThinkSquare says:

    My recent conversion with their chatbot nicely sums up BA:
    Me: “My account is locked”
    Chatbot: “We’re sorry your flight was cancelled”.

  • Alan says:

    Lol at 100% online serviceability – what’s the bets that’s only for point to point from/to London!

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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