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Review: SCHLOSS Roxburghe, Hyatt’s new Scottish resort hotel

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This is my review of SCHLOSS Roxburghe, a new addition to the Hyatt portfolio located in the Scottish Borders near Kelso.

SCHLOSS Roxburghe is a former residence of the Dukes of Roxburghe. In 2018, what was then a manor house hotel was bought by a German investment group (hence I guess “SCHLOSS” instead of “castle”) which already owned high end properties in Germany, Sardinia, Ibiza and New York.

The property was completely refurbished and a new modern wing (Estate House) added, tripling the available rooms. For clarity, despite the SCHLOSS name, there is nothing German about the food and drink, the rooms, the spa or the staff!

Review Schloss Roxburghe resort Scotland

In January 2023 Hyatt officially announced the opening of SCHLOSS Roxburghe as the debut of the ‘Destination by Hyatt’ brand in the UK.

The hotel website is here.

We have split the review into two parts because there is a lot to cover and, because it is a Scottish hotel, it is more accessible to HfP readers than many of the overseas properties we cover.

The hotel provided my room and meals for two nights as well as a spa treatment but HfP paid for my travel.

Getting to SCHLOSS Roxburghe

I visited last time this part of Scotland nearly 30 years ago – I was still living in Germany then and Sir Walter Scott’s Abbotsford made a lasting impression on me – so I was particularly looking forward to this trip.

To get to SCHLOSS Roxburghe from London I took the train from London Kings Cross to Berwick-upon-Tweed followed by a 45 minute taxi ride costing £61. If you want to hire a car, Edinburgh and Newcastle are circa one hour drive away and may be a better place to start.

This is a country house resort with a wide range of outdoor activities on site such as golf, clay pigeon shooting, fly fishing and hiking. The surrounding countryside is undoubtedly lovely. Further afield – but really not that far – are Kelso Abbey, the famous Floors Castle and the already mentioned Sir Walter Scott’s Abbotsford. Even the beaches of Northumberland are not that much of a drive.

Above is a view of the old manor as you come up the drive, welcomed by a carpet of snowdrops (not in the pic).

There was no doorman to greet me or help with my luggage, which seemed a missed opportunity to make a grander first impression which the inside fully justifies. The reception area takes you back a century with a big fireplace (not in pic) and a welcoming feel (I loved the wallpaper):

Review Schloss Roxburghe resort Scotland

To the left of the reception is the library, which contains one of the three bars in the property and is where whisky tastings take place. The whole room makes you feel as if you’ve gone back in time by 100 years – as long as you were part of the upper crust of course.

Review Schloss Roxburghe resort Scotland

Straight on from the reception is the old hallway with striking wallpaper, tartan carpet and a hugely ornate fireplace. As you have probably realised by now, this is absolutely not your typical ‘big brand’ hotel.

Review Schloss Roxburghe resort Scotland

The other side leads up to the rooms and suites in the original manor house:

Review Schloss Roxburghe resort Scotland

From the hallway you can go to a number of public spaces. The picture below is of the Drawing Room (the old Conservatory is behind the milk glass doors). Unfortunately on my last day this area was closed off for a private event.

Review Schloss Roxburghe resort Scotland

Another option is the State Room Lounge which also has a bar. Most of the public rooms have fire places which were lit in the evening.

Review Schloss Roxburghe resort Scotland

Adjacent to the State Room Lounge is another snug:

Review Schloss Roxburghe resort Scotland

There are a lot of places to hang out at SCHLOSS Roxburghe, which is a particular benefit in the winter months if the weather is inclement. You could spend a happy few days getting through your unread pile of books in front of a roaring fire.

From the snug you continue to the modern wing, the Estate House. As well as two floors of rooms and suites this also houses the main restaurant and the spa. This is an outside view to the Estate House from the park:

Review Schloss Roxburghe resort Scotland

The Courtyard, one of the historic buildings on the estate, is utterly charming. The Courtyard also houses rooms and one suite, and is only a few steps from the main hotel / restaurant.

Review Schloss Roxburghe resort Scotland

During my stay there were a lot of dogs in the hotel. I think I have never stayed in a hotel with so many dogs running around, but they were all very well behaved and no disturbance at all. If you’ve got a dog of your own, this is a place where they will be welcome.

My King Bed Estate Park View room

My room was in the modern wing with a view to the park. This is the preferable side – and slightly more expensive as a result – as the rooms across the hall overlook the staff and golf club car park, albeit with the golf course and countryside beyond.

Review Schloss Roxburghe resort Scotland

The room is decorated in teal blue with matt brass on the poster bed and in the bathroom. This is a very contemporary combination and tastefully furnished.

The room was not very spacious, to be honest, but had a small desk and an armchair as well as a very stylish window seat. I was missing a bedside lamp but this was not a massive drawback as there is a reading spot light on the wall.

The blue paint may prove tricky to maintain. My wardrobe door couldn’t open fully without banging into the bedside table, and the suitcase bench in the same colour already had a few chips. The resort will need to be vigilant if the teal paint is to remain in good shape.

The coffee machine is in the wardrobe on a shelf which can be pulled out. It didn’t pull out far enough to give you access to the water tank, however, and it was quite fiddly to actually get it going.

Review Schloss Roxburghe resort Scotland

The bathroom had a walk-in shower (no bath) and one sink. The amenities were in large bottles from Molton Brown. The glossy ocean green tiles went well with the sink top and brass furnishings.

Review Schloss Roxburghe resort Scotland

Manor House and The Courtyard rooms

If you don’t want to stay in the new wing, you can choose from the Manor House and The Courtyard.

The rooms and suites here are all individually decorated in a traditional style in keeping with the building. The hallways sport a tartan wallpaper:

Review Schloss Roxburghe resort Scotland

I asked to see a Junior Suite in the Manor House and was shown the suite called ‘Galalaw’. The suite has a wooden four-poster bed, heavy curtain hangings and a lovely cosy atmosphere. The thoughtful use of colour, both in the room and indeed throughout the resort, really catches the eye.

Review Schloss Roxburghe resort Scotland

The suite is also very spacious and looks out to the front of the hotel:

Review Schloss Roxburghe resort Scotland

In contrast, the bathroom is modern with a shower but no bath. It all looked very fresh and had a high-end feel.

Review Schloss Roxburghe resort Scotland

A King Suite in the Estate House

I was also shown a King Suite with a park view in the newly built wing. As well as being very spacious and elegant, this suite has a good sized balcony with table and chairs which will come into its own in summer.

This is the living room space:

Review Schloss Roxburghe resort Scotland

The bedroom was similar to my King Bed room but considerably larger – however there were no bedside table lamps here either!

Review Schloss Roxburghe resort Scotland

The real plus is a very generous bathroom with double sinks and ….

Review Schloss Roxburghe resort Scotland

…. a free-standing bath in addition to a shower:

Review Schloss Roxburghe resort Scotland

This is the end of Part 1 of my SCHLOSS Roxburghe review. In Part 2, click here, I look at the restaurant, bars, the spa, the pool and the holiday cottages which are also part of the estate.

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Comments (37)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • ADS says:

    “despite the SCHLOSS name, there is nothing German about the food and drink, the rooms, the spa or the staff!”

    did you try speaking auf Deutsch to the staff ?!

  • lumma says:

    The lack of doorman reminds me of my time working at Seaham Hall Hotel in County Durham. They were desperate to get upgraded to an AA five star hotel so during inspection season they paid us entry level staff to wear a top hat and long coat and stand in the entranceway. There was a separate porter to help with bags so it was literally standing in one place for 8 hours as the door was automatic.

    I still have flashbacks to how bored I was…

    • TGLoyalty says:

      That’s not really what a doorman should do though. They’ll know who coming, ask your name know you’re staying that night etc pass your details on to front desk .. get your your bags to the room without even asking perhaps valet park the car etc

      • Genghis says:

        I remember being v impressed at a doorman when staying at the IC Park Lane for one night. Popping out for dinner, not having met this doorman, he said, “Have a good evening Mr and Mrs Genghis”.

        • TGLoyalty says:

          Yup considering the size of the hotel I do find them impressive at ICPL they always seem to remember a face.

          I have noticed some hotels/restaurants asking to upload a photo now so they can identify you

        • NorthernLass says:

          Not seen you for a while, @Ghengis!

      • lumma says:

        I wasn’t allowed to valet park the cars as I was 24 and the insurance only covered over 25s. So if someone requested it I had to go and find someone.

  • Pb says:

    All going well until I saw the extension , to attach that to such a building , not for me . I appreciate why , but it doesn’t even seem it’s an attempt at the ultra modern alongside the traditional so beloved of Architects these days .

    • Rob says:

      To be fair, the ultra-modern extension is often insisted on by planners who feel that this is best way to preserve the integrity of the original. Better to stick a glass box on the back than do some pathetic modern impersonation of an 18th century building.

      There is also usually an insistence that the extension is fully standalone by a few feet with an internal connection rather than being fully integrated.

    • TGLoyalty says:

      In this case a obviously too small wing at that!

  • daveinitalia says:

    I’ve just been to the LUXE by ASPIRE at Newcastle Airport for the first time since the full lounge has opened. Inside everything is complete now, outside the old signage remains which I hope will be replaced before the launch party.

    There’s three sections and as we know BA gets into the mid tier section which is branded LUXE. The high end bit used by emirates is called Suite. The main difference since my last visit is the regular section has now opened after the refurb. This means the temporary bar that was in the suite section has been removed and all drinks are self service including spirits. Although if you want one of the draught beers (Heineken or Peroni) that’s in the staffed bar in the main section so staff will get it for you. Prosecco I think is also free now (but that needs to be checked – one for Rhys when he does the review when the official opening event happens).

    Bottled beers include: Tiger, Newcastle Brown Ale, Moretti, Stella, Sol and Heineken 0%. There’s cans of Brewdog Punk IPA and bottles of some sort of cider (Bulmers?).

    Champagne is definitely still fully chargeable and if I had got there earlier I had thought about getting a bottle to celebrate the new lounge but I didn’t have enough time. So I don’t know what champagne they have.

    So it’s a massive improvement over the old lounge and the staff are still feeling very happy about the lounge.

    I was told you can upgrade to Suite and the member of staff there wasn’t sure as nobody had asked her before but she says it’s probably around £15 but Emirates (and pre-bookers once it’s fully launched) get priority in that section.

    As it has a better selection of food (all table service) I can see it worth the upgrade at that price and maybe that price won’t last long so if you’re going through the airport it’s worth asking about. I only had 15 minutes before boarding so I didn’t take them up on this offer but would have done if I’d arrived sooner.

    So my unanswered questions are – is procecco by the glass free for those in Luxe, what is the champagne for sale (and how much) is the upgrade from Luxe to suite definitely £15?

    • Rob says:

      Thanks. Will have a chat to our man at Aspire next week and see if the party is still happening, and whether we wait for it or arrange a separate trip. I’m sure Rhys is up for a night on the toon.

  • AirMax says:

    The brown bread looks like Tesco Value

  • Bagoly says:

    They didn’t have MDF furniture 100 years ago!

  • Lady London says:

    Lovely review, Connie

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