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A guest BA post by The Rt Hon Nigel Evans, ex MP and Deputy Speaker of the Commons

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Rob writes: we very rarely accept guest articles on Head for Points. However, when politician Nigel Evans – who spent 32 years as MP for Ribble Valley and was a Deputy Speaker of the House of Commons until the last election – offered to write about the British Airways Executive Club changes, I was interested.

What makes Nigel’s piece relevant is that it shows that unhappiness with British Airways runs deep and that interest in the topics we cover on HfP goes far beyond the hardcore frequent flyer community.

As Nigel said to me:

“I was chair of a number of a few committees, and was a delegate to the Council of Europe which took me extensively around the world . Needless to say I am Gold for Life with BA and at one stage was Gold on all three alliances simultaneously.

Whilst I will be unaffected by the BA changes – other than a beneficiary from deserted lounges in 12 months times – I am incensed by the cavalier way in which BA is treating its loyalty members.”

Over to Nigel. I have edited his piece and any errors are probably mine:

Nigel Evans

They say that no one is as deaf as the one who chooses not to hear. British Airways whispered its changes to its well established and well loved loyalty programme during the Christmas break. It came as an unwelcome gift which would have been best left unwrapped. One can only assume there was no focus group played out with current members of BA Executive Club which would have quickly put this plan out of its misery.

British Airways is changing its loyalty programme to reward money spent rather than frequency of flying. There are nuances to it, but in essence the cost of getting elite status with BA is going to cost a huge amount more, in some cases by a factor of eight or more.

My friends who have been blindly loyal to British Airways for decades are in deep shock. They weren’t over surprised about the new tier points being awarded on revenue but they were traumatised by the huge increases required to have their loyalty recognised. Many have said to me they cannot retain their current status in the new scheme and are simply surrendering their planned trips with BA rather than even try.

There are a lot of savvy fliers who have engineered their business and leisure flights around gaining tier recognition with British Airways. A former owner of an airline once told me that frequent fliers have been known to fly in the opposite direction of where they want to go simply to fly with their chosen alliance and earn recognition.

Nigel Evans writes about British Airways

I was recently at a conference in Hampshire and there was only one side discussion of any note – who would people be transferring their loyalty to and which scheme would better reward their loyalty.

One former diplomat told me he had approached Virgin Atlantic to see if it would status match his BA gold card. Not only did they say yes, but they have since officially rolled out their status match with a further incentive of a prize draw for five lucky loyalty refugees to win a million points.

Another British Airways loyalty orphan told me he was switching immediately to Flying Blue on the day that Air France KLM announced its £99 status match. It also appears that Flying Blue is going one better and giving top tier status quietly to Gold Guest List victims. This is the highest level in their scheme and will allow enhanced recognition with extended lounge access to eight of your fellow travellers.

Another savvy frequent flyer texted me yesterday relating to his take on the changes – “I’m done with them”. He is looking at Flying Blue and planning his next BA-free break.

I am now waiting for Star Alliance to smell the stench from the rotting corpse of the BA bombshell and announce a status match offer. The scene is reminiscent of vultures circling above ready to swoop on the remains of an animal dying from, in this case, self inflicted wounds.

I have no doubt that British Airways has thought through these changes – after all they hide behind members feedback as their justification for the new scheme. I have no doubt some members have complained about lounges being crowded or the aircraft boarding by group number being a bit like the rush through the doors at the Harrod’s New Year’s sale. I have no doubt that the new scheme will rectify these problems but not in the way BA has intended.

Another friend is going to China next month and had already embarked on his loyalty journey with oneworld via BA. He has now taken out Flying Blue membership and taken a tier run to Scandinavia, he has a flight booked in business to Paris and next month will fly with SkyTeam to Shanghai. He would most certainly have booked BA to get him closer to his beloved Gold status but feels that BA have shown him no loyalty and two can dance that tango.

BA faces a big decision. It can plough on with its current proposals which have been universally greeted with total disbelief by the majority of frequent flyers I speak to or they can hear the screeching handbreak turns from former loyal members who are heading to pastures and alliances new.

The one thing I have learnt from my days in business is that the customer is always right and that they also have a choice. Unless British Airways wakes up and smells the Union coffee brewing in their lounges they will – without a doubt – soon be receiving fewer complaints from their incredibly loyal Executive Club members about crowded lounges. It will, unfortunately, be for all the wrong reasons.”


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Comments (336)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Ian says:

    It is thanks to people like him that we have to queue at borders in Europe to get our passports stamped.

    • Martin Clarke says:

      100% agree, Ian!

    • Sam says:

      That did make me chuckle and despite being irrelevant to the case in hand is spot on. The man contributed towards my biggest travel frustrations of the last decade; I’ll get over BA quickly.

    • Adam says:

      Exactly. Happy to discuss further with him about “self-inflicted wounds…”

  • Davey11 says:

    How does an MP, whatever committees they’re on, get to Gold for Life? Was he ever in parliament?

    • masaccio says:

      He was an MP for 32 years – a bit over 1,000 TPs per year. I expect he always flew business class so it’s not that much travel.

      • AJA says:

        But if he flew business all the time what was the point of having status? He got the benefit of lounge access directly from his tickets. And was still roughly 6 longhaul flights a year including 2 return flights on BA metal. That’s a lot of business travel on taxpayers money. What international travel did the MP have to do every year?

        • Rob says:

          I suggest you look at his profile (JDB linked earlier) and the substantial number of additional committees he sat on which generate large amounts of travel.

          • AJA says:

            He was quite busy. I count 15 different committees over the years. And several of those committee terms were concurrent. He served 22 terms on committees over the years. Apart from his initial service on the Transport Committee between Dec92 and Jul93 there is a 10 year gap before he next served on the Trade & Industry committee starting in Dec 2003. I note his last international Trade Committee position ended on 6 November 2019 which suggests that he didn’t do anything which required international travel for the last 4.5 years he was an MP. And of course there was the pandemic which stopped flying for a while for all of us. So he must have racked up quite a lot of flying in a few years. Still well done to him for getting GfL status.

  • Jezza says:

    Hardly your most considered article – just more whinging from some bloke.

    Move on Rob – it’s not news anymore.

    • Rob says:

      Perhaps I know something you don’t?

      • Tom says:

        Well it’s not in this article!
        What’s your point?

        • Rob says:

          You said this was old news. I’m telling you that it’s going to stay in the news this week for reasons I’m not telling you, which is partly why I ran this (and why we didn’t run anything on this story last week).

          • sayling says:

            You can be such a tease, Rob 😆

          • Skywalker says:

            You keep doing this Rob!!

            😀

          • NorthernLass says:

            Soft landings??????

          • Mr. AC says:

            Interesting.
            If BA were sensible they should just say sorry, cancel the changes, operate under the old rules for another year, and spend time designing an actually substantial update to BAEC that does something apart from shooeing away some of their highest margin clients.
            Doubt they’ll be so sensible.

          • Lady London says:

            Oooh, a resignation at BA ?

        • Sprout says:

          If only I got a tier point everytime Rob came out with the “I know something you don’t” line I’d be gold for life!

  • Thomas says:

    “Mr Evans, is this the Gentleman who was a strong critic of the European Union and supported Brexit in the 2016 EU Referendum. Is this also the Mr Evans that was a vivid supporter of Leave Means Leave, a Eurosceptic campaign group?
    Yet at the same time helping himself to the 500 million annual budget the European Council had to spend every year? You know Mr Evans, The European council, that European institute, in Europe?
    Well done Mr Evans,Commenting after the facts, true to form by trade.

    • Susan says:

      +1

    • Simon says:

      The Council of Europe is not the European Council. The former is behind the Convention on Human Rights and spans 46 countries, the latter is part of the European Union’s government.

    • KG says:

      Well put! Was expecting something more than a rehash of points made on this site, ft etc

    • cin4 says:

      +1

      Out of touch is putting it mildly. What about his constituents on the poverty line because of policies he has supported?

  • Mike Fish says:

    Having just been downgraded from Club to WTP because my “seat was broken” on a 13 hour flight, I think combined with the status changes that this is the end of my journey with BA…. Oh, and to anyone that says seats break, my seat wasn’t broken, the seat I had reserve months ago was fine. There was even a guy in it (the broken seat was four rows ahead). I assume I was downgraded as the ‘cheapest downgade’, I was first checking in and the first in the queue but I had used a Barclays upgrade voucher. I have a Premier Account so I’ll have to decide whether to stay within the Avios ecosystem and move flights to Qatar/Finair etc. or not, but the days of trying to fly BA are over.

    • Lady London says:

      So sorry this was done on you. Glad you msde s point of finding out exactly how you got shafted though.

      Those of us who book lie-flat Business Class seats on 13 hour flights do it for a reason. TBH although technicslly you can’t insist I’d have tried very hard for s reroute on a flight in the right class plus any needed extra night’s accommodation. 13 hrs is hard enough.

  • Zain says:

    Reading through the comments here, it’s clear no one wants a dodgy politician’s opinion re this. It would’ve been way better to try and get a C level exec at a large or mid sized business to comment on how this may alter their corporate travel pattern.

    • Andy says:

      +1 Well said

    • Tiger of ham says:

      Especially as he’s not going to be bothered by this with his life status.

      Keep ya head down when the status will have been earned via the tax payer. Which I have no issues with. Just read the room skills are lacking.

      Just like I don’t go into my office telling people how bad this will be for me. When I don’t actually use my cash to get these benefits. The people desk bound will think I’m a right tit

  • Andrew Halket says:

    Not sure Evan’s is the sort of person who should be given airtime given the inconveniences to travellers that one of his policies has caused. Not to mention the untold harm that policy has caused the country.

    Not a good look Rob. Lots of us here aren’t in to pointless carbon creating “tier runs” like Evans is – can’t think of anything more stupid if we are at all worried about the planet – and many of us aren’t afforded the luxury of any significant amount of business funded travel (who knows who paid for Evans’ gold status). Instead we collect and spend Avios – this loyalty thing makes no difference to many or even most of us. It’s all a bit self interested…

  • Sally says:

    My good friend, a civil servant who has to travel internationally with her job, is banned from collecting airline points. Seems as if it’s one rule for the politicians…

    • Andrew Halket says:

      I expect much of Evans travel was paid for by 3rd parties who were paying him to influence him…

    • memesweeper says:

      Banned , but an unenforceable ban I think you’ll find, as there’s no way to opt out of receiving points with BAEC, sadly.

    • LittleNick says:

      That’s a very petty pathetic rule as the points are given out regardless if they’re claimed or not

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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