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Lufthansa reopens its lounge in Heathrow Terminal 2 – and it looks good

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After a three month closure, the Lufthansa Business Lounge at Heathrow Terminal 2 has reopened. It is, dare I say, better than expected.

The lounge is the latest Terminal 2 facility to be refurbished in the past year; Singapore Airlines, Aer Lingus and Air Canada have all been smartened up. Only the United Club and Plaza Premium lounges haven’t had their 10-year makeover – could they be next?

The lounge has a capacity for up to 350 passengers, making it the largest Lufthansa lounge outside Germany. It continues to offer a ‘lounge within a lounge’ with the Senator Lounge accessed via a door at the rear of the Business Lounge.

Lufthansa lounge Heathrow Terminal 2

A lighter touch seems to have been taken in the Business Lounge, with some classic Lufthansa-brown furniture either re-used or replaced. Here is how Lufthansa describes the changes:

“The elegantly refurbished lounge boasts a stylish modern design, with substantial upgrades to flooring, lighting, and furnishings. Workspaces have been reimagined with the addition of chain curtains to enhance zoning and privacy. In the Business area of the lounge, highlights include two private phone booths with upgraded wall panels for better acoustics. The Senator section of the lounge has also seen significant improvements, with redesigned workspaces, enhanced seating, and a new locally inspired design of elements and decoration.”

Lufthansa lounge Heathrow Terminal 2

The Senator Lounge is classier and seems to nod more heavily to British design than it does to the recent refurbishment of the Lufthansa lounge in Newark – part of an ‘Allegris’ refresh to its lounge design.

Take, for example, the chesterfield-style central seating island in British Racing Green (or very close to it, at least):

Lufthansa lounge Heathrow Terminal 2

Sven Thaler, Senior Director Sales Northern Europe, said:

“We are delighted to reopen our refurbished lounge in a prime location just after the security checkpoint. As the second largest airline group at Heathrow with more than 360 weekly Lufthansa Group flights, we are committed to investing in our premium customer experience and our long-term presence in Heathrow Terminal 2. We welcome our valued customers to enjoy the enhanced lounge experience.”

Lufthansa Heathrow Terminal 2 lounge

There’s no mention of any investment in food, which has always been the lounge’s weak point. At breakfast this tends to be a fairly spartan selection of fruit, yoghurt and pastries, with an odd mixture of hot items.

We will try to get along in the next few weeks to see it for ourselves – we also need to visit the new No1 Lounge whilst we’re there …. and possibly the refurbished Air Canada space too!

The Lufthansa lounge in Heathrow Terminal 2 is open from 4.15am until 10pm daily.

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PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Category

Airport Lounge Reviews (UK), Lufthansa and Miles & More

Comments (39)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Kaye says:
    22 Jan22 January 06:16

    I would 100% have glossed over this article previously. Thinking ‘interesting but I won’t be using it as I fly OneWorld.’ Now I’ve read the article and thought ‘oh that looks lovely. I’ll have to book a Lufty flight at some point.’ Anyone else realising exactly how sucked into the BA ecosystem they’d been, or just us?!

    • Andrew says:
      22 Jan22 January 07:16

      Agreed… I have several LH flights coming up – previously they would all have been BA – so I look forward to trying out this new lounge (for me!)

      • Bmr Benjamin says:
        22 Jan22 January 14:14

        Quite like the odd LH and Austrian flights – always decent, and actually find changes in FRA not that bad and can fly from Birmingham. LHR t2 is nicer than T5 too – and the lounge is less busy for LH than Galleries!

        • Lady London says:
          23 Jan23 January 03:40

          And T5 will get worse as the satellites are developed as well – all lounges whether airline or otherwise there have simply been taking the p1$$ on entrance fees and not even trying and everything in alk T5 lounges has considerably degraded since they were opened.

          And BA’s lounges really went to a low point when Baxter Storey were brought in and tgat time would be regarded as a high point now

    • Cicero says:
      22 Jan22 January 07:24

      I thought exactly the same thing!

    • yonasl says:
      22 Jan22 January 09:19

      Same here, also waiting for more reviews of Lufty, ANA and the likes vs. OW.

      I read the new IB review yesterday and was like “baaah, won’t be using them anymore unfortunately”.

    • Throwawayname says:
      22 Jan22 January 09:31

      Cue angry comments about lounge overcrowding from long-standing HONs.

    • John says:
      22 Jan22 January 17:53

      Lufty is just as crap as BA, but you don’t need to fly Lufty to use this lounge.

  • Tony says:
    22 Jan22 January 07:00

    Could this accessed with the AMEX platinum? Or is that only German lounges?

    • Paul (another one) says:
      22 Jan22 January 07:11

      Yes (with LHG ticket of course).

    • Rob says:
      22 Jan22 January 08:11

      Yes, if flying Lufthansa / SWISS / Austrian (Brussels?) in economy you can get in with Plat. Need to redo that article.

      Eurowings is NOT included.

      • John says:
        22 Jan22 January 08:24

        Please include a breakdown of which FRA lounges are included in the Amex Plat deal, and their locations, as there seems to be a multitude and it’s a confusing place.

        • Rob says:
          22 Jan22 January 09:14

          It’s all laid out in the Amex Platinum Lounge Directory!

          Google Amex Global Lounge Collection UK. Be very certain you have the UK version.

  • Xmenlongshot says:
    22 Jan22 January 07:09

    Yes as long as you have a Lufthansa ticket for the day

    I’ll be there Monday to check it out, looks good

  • Paul (another one) says:
    22 Jan22 January 07:16

    For those readers who did the SAS status match, does anyone know if the lounge access for SAS now reverted back to this lounge?

    (See https://www.flysas.com/gb-en/travel-info/at-the-airport/lounges/)

    • AxT says:
      22 Jan22 January 08:00

      I flew SAS on 2 Sep 2024 immediately after the airline switched alliances. Premium and status passengers were all sent to the LH lounge and no other Star lounge would have me (tried SQ). I did find the LH Senator lounge-within-a-lounge concept funny – there was almost no difference between the two rooms. Decor and food were identical. Think only the spirits were marginally better (Gordon’s gin vs Bombay) in the Senator bit and it was a liiiiitle less busy. Did have a proper laugh at the time. At least now the design language of the two is different.

      • ADS says:
        22 Jan22 January 11:22

        “LH Senator lounge-within-a-lounge … there was almost no difference between the two rooms”

        I came here to say this!

        will be interesting to see if the refurb has now differentiated them!

      • Dubious says:
        22 Jan22 January 11:26

        I think the Senator lounge had some relax chairs at the far end. I am not sure if they had those in the non-Senator part.

        I’m sure in the past some of the hot food items were different. Except that I found the ones in the non-Senator part better than in the Senator – so I’d back and forth (the non-senator being quite busy at times…but on at least one occasion it was the other way around)

    • The Original David says:
      22 Jan22 January 10:23

      Looks like it – the SAS page you’ve linked to now shows Lufthansa again, a couple of weeks ago it said Plaza Premium. Nice improvement if so, that T2 PP lounge is pretty dreadful these days, despite being ‘award-winning’…

      • Rob says:
        22 Jan22 January 10:56

        Don’t expect this to last long now that SAS is in SkyTeam! I suspect they will move to Plaza permanently or No1 once they launch short haul business in October.

  • BA Flyer IHG Stayer says:
    22 Jan22 January 07:38

    Those tables are so close together than even Twiggy would have problems getting through!

    • AJA says:
      22 Jan22 January 08:01

      Good point! I hadn’t noticed that until I read your comment. Good luck squeezing through if you have any hand baggage. Looks like they ordered too many tables or put all of the available tables in the one photo. And that colour is British Racing Green???Umm no…

  • James Wyatt says:
    22 Jan22 January 08:14

    04:15 opening is an improvement for those awful 06:00 flights. It opened at 05:00 last time I went.

    • John says:
      22 Jan22 January 17:57

      Does security now open earlier? The last time I had an early flight from T2 I arrived at 0450 and there was a long queue because security had only just opened.

      Once airside there was another long wait to get into this lounge as the people who had passed security at 0450 then had to wait until 0500 to enter

  • Lee says:
    22 Jan22 January 08:30

    I agree that their F&B was a weak offering.

  • Anne says:
    22 Jan22 January 08:46

    Thank you for the review. I’m looking forward to trying it out in a couple of month’s time, now I’m EB Gold with SAS.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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