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Is this the sweet spot for using Virgin Atlantic credit card vouchers?

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The move to dynamic pricing for Virgin Flying Club redemptions last October effectively killed off any hope that most people had for flying in Upper Class.

There is virtually no Upper Class reward availability at a sensible price (ie a price similar to that charged before last October.)

There are, for example, literally ZERO days when you book Upper Class from Heathrow to Cape Town at a Saver rate. The four return tickets we have booked for December for 540,000 points under the old system now cost 1.56 million points for the same flights.

The same goes for other key leisure routes. The only slivers of light are on US East Coast routes and India.

After five months, however, a sweet spot – of sorts – has appeared for anyone with a Virgin Atlantic credit card voucher and who is travelling alone.

As a reminder, you earn a voucher each year when you spend:

The voucher is valid for two years and for flights in all cabins.

The voucher is worth:

  • 75,000 Virgin Points if you have no Virgin Flying Club status
  • 150,000 Virgin Points if you have Silver or Gold status in Virgin Flying Club

You can use the voucher to:

  • upgrade a cash or points flight for yourself
  • buy a companion ticket for the same cabin and flight if you already have a cash or points ticket

Here’s what you CANNOT do:

  • use the voucher to pay or part-pay for a reward flight for yourself

If an Upper Class flight to New York is 110,000 Virgin Points, you CANNOT use your 75,000 points voucher to pay just 35,000 Virgin Points.

However ….

You’ll see from the rules above that you CAN use your credit card voucher to upgrade an existing points booking.

The one good thing to come from the Virgin Flying Club changes – although it doesn’t appeal to those HfP readers who prefer premium cabins – is that economy redemptions can be incredibly cheap. They can be as low as 6,000 Virgin Points each way, and this pricing is surpringly easy to find.

So …. this is what you do:

  • You find a day with a cheap economy redemption on Virgin Points, which you book
  • You call Virgin Flying Club and upgrade it, using your voucher, to Premium or Upper Class

Here’s an example to New York, for a four day trip in September, picking one of the daily flights.

Outbound on 9th September:

Return on 13th September:

As you can see, an Upper Class return ticket will cost you 145,000 Virgin Points + £586 + $494.

(Note that it is virtually impossible to get an Upper Class flight back to the UK from New York for under 110,000 points one way. The super cheap tickets are only available outbound.)

However, if you have a 75,000 Virgin Points voucher from the credit card, you can get this down to 70,000.

This is what you do:

  • Step 1 – book, for Virgin Points, an economy ticket for this trip – it will cost you a total of 12,000 Virgin Points + £216 + $75
  • Step 2 – ring Virgin Flying Club and use your credit voucher to upgrade your existing economy Virgin Points ticket to an Upper Class points ticket

In this example, Upper Class would usually cost 145,000 points return as I noted above.

However, the cost of the economy ticket is deducted from this, leaving a total to pay of 133,000 Virgin Points + £370 + $419.

You CAN use your 75,000 Virgin Points credit card voucher because it is an upgrade transaction.

The cost of the upgrade comes down to (133,000 – 75,000) 58,000 Virgin Points + £370 + $419.

The total cost of your Upper Class return flight is 70,000 Virgin Points + £586 + $494.

You have managed to use your credit card voucher to save 75,000 Virgin Points on the ticket, even though the rules don’t allow you to take a direct saving on a ticket for one person. Clever!

The only time that this loophole fails is when the price difference between economy and Upper Class is less than 75,000 points. In such a case, you wouldn’t get the full value of your voucher because the upgrade cost would be less than 75,000 points. However it is very unlikely you would find such flights.

You can confirm that this approach (upgrading a points ticket using even more points) works if you read the Flying Club T&C here. The key lines are:

5.2.1 Flying Club reward vouchers can be used either as an upgrade reward or a companion reward. You can choose how you wish to use it at the time of redemption.

5.2.2 A reward voucher can only enhance a primary booking with an upgrade or the addition of a companion seat. The primary booking can be paid for with money or Virgin Points (or a combination of both), and the reward can be added at the same time as the primary booking is made, or at a later date.

You cannot use a voucher to book a redemption flight alone; the reward voucher can only be used for an upgrade or companion reward.

Comments (90)

  • Luca says:

    Do you have to fly within the vouchers validity or book within validity?

    • Rob says:

      Fly, but it is 2 years.

    • Paul B says:

      I completely understand it’s ‘fly’ but just to note I have on a couple of occasions successfully booked within voucher validity to fly outside this time range (after voucher expiry). On one of those occasions call centre staff advised me of the rule yet agreed to break it, on the second it was processed without comment.

      • MarkMD says:

        Depends very much on the agent. I’ve lost a voucher quite recently as they wouldn’t give me two weeks grace (booking before expiry date for a flight two weeks after expiry)

  • Callum says:

    What’s the benefit of looking for the cheap economy fare? Surely in that example, any economy fare priced at 70,000 or less would give you exactly the same end result?

    And how is this a loophole? It’s specifically advertised as being able to be used on points bookings.

    And finally, I know their advertising says rates start at 6000, but I’ve seen loads of intra-Caribbean flights for 2000 (obviously a waste of an upgrade voucher on such a short flight though!).

    • Rob says:

      In this example, yes, obviously.

      It’s a loophole to the extent that it lets you use the voucher for a ‘straight’ 75,000 points discount on a ticket even though this is specifically blocked in the rules – as long as the ticket costs at least 87,000 points return (because the Y ticket will be at least 12,000).

      I don’t think anyone could care less that you can get an intra-Caribbean flight for 2,000 points in Economy and I doubt anyone except you believes that both we and Virgin should rewrite all of our content to say that 2,000 is actually the lowest Y fare.

      • John says:

        Well I learned something that might actually be useful. This is why I read the comments of articles that are otherwise of no interest to me.

        Might even be worth searching for my long lost VS account details… how much do I need to spend at Tesco to get 2000 VS points?

  • BJ says:

    “Here’s what you CANNOT do:

    use the voucher to pay or part-pay for a reward flight for yourself
    If an Upper Class flight to New York is 110,000 Virgin Points, you CANNOT use your 75,000 points voucher to pay just 35,000 Virgin Points.”

    I’m a bit baffled by this, unless I’m mistaken there have been a number of comments from readers in recent months suggesting that we CAN do these two things?

    • Mike says:

      The vouchers are worth “up to” 75k/150k.

      The confusion is in how they apply the voucher now. They credit the points that are gonna be used for the redemption. So if the companion is 50k. They credit your account with 50k and expire the voucher.
      They never just give you 75k unless your redemption is 75k+.
      People have misinterpreted it and spread it falsely.

      Overall the new process is a positive as they’ve done it to get everyone onto the same booking reference. Before I’d have 3/4 different booking references is I use 1 or 2 vouchers for my family. Now I get 1.

    • Rob says:

      No.

      The rules quoted at the bottom literally say that you can’t do that.

      • IanT says:

        It’s exactly what the agent did in my example below.

        He credited my account with the points for the pair of Upper Class seats (58,000) and cancelled the voucher.

        It’s a mess, obviously.

      • Louise says:

        I might be being really confused but yesterday I called up to book a flight in UC LHR to Cape Town. I’m Silver. Outbound was 140k return 74k. I used a voucher and overall the balance of 62k was debited from my points. What am I missing – as it sounds like this isn’t ‘allowed’? They did exactly what’s described elsewhere- it’s shown in points activity – credited me 150k and debited 214k points

      • Marc says:

        That’s not correct. I did it four weeks ago using two rewards vouchers for two in upper class from LHR to JFk return. Call centre just took 75k value for both vouchers.and I paid balance in points plus the ridiculous taxes obviously.

  • IanT says:

    I’m not sure whether it was a mistake by the agent, but when I contacted Virgin to add a UC return to an already booked economy (reward) outward leg, he said that the voucher covered all of the points required for the return seats, so there was no more points to pay. As a reference the outbound was LHR-MIA (13500×2), and the UC return was ATL-LHR (29000×2), so the total I was charged was 27000 points. 13500 each for outward economy, and inward upper Class.

    This seemed an obvious mistake to me, but having read the article I’m now thinking it possibly wasn’t. I’ll keep schtum, mind.

    • Mike says:

      Yeah. Should’ve been recalculated as a bogof. They would’ve recalculated the outbound though so maybe that came down a bit but overall should’ve been 42.5k with the figures you mentioned.

      Virgin reps are always rubbish though. 50% of the time they’d get things wrong before the changes, and that was when things were simple and fixed price!
      It’s all a manual process their end, so it can really work in your favour if you get someone who doesn’t know how it actually works. Obviously correcting them if the mistake isn’t in your favour!

  • Neil says:

    I’ve been collecting Virgin points for years. I’ve got nearly half a million points and was hoping to use them for the two of us to go UC to Cape Town. Is there any point to keep collecting? Is there a better way of using them such as on a Sky Team airline? I get a voucher each year and don’t know what to do now.

    • Nick says:

      Direct with Virgin I’d say not worth it given the points you need. Some better availability to Johannesburg but still poor. I burnt my remaining balance with Kenya Air to Johannesburg via Nairobi, slightly more hassle but much better value. Like many others I’ve canceled my virgin credit card and given up flying with them.

    • ExpatInBerlin says:

      I recently used up my (much smaller) Virgin points stash on ITA flights back from Milan Linate to LCY on Easter Monday when the cash prices across the board, LCCs included, were exorbitant and we had to fly that day, so got decent value for them. Very easy to book online via Virgin.

  • Matt says:

    It’s worth pointing out that if you are planning ahead when booking Virgin flights in order to maximise future vouchers (ie, obtaining silver status and making them worth 150k points each) then by initially booking an economy seat and upgrading to UC, you would only get 25 economy tier points per leg and not the 100 points you would earn if you booked UC.

    • Charlie says:

      If you upgrade a cash booking, you’ll only receive the tier points for the original cabin, but if you upgrade a reward booking you’ll receive the tier points for the cabin you actually fly in.

  • Mankhool says:

    Can someone please suggest .I need to book a flight to Mumbai in Economy with return in PE for three people. It comes to 240k or 300k plus Taxes. Can the voucher knock off 150k in my scenario being Gold.

    • Matt says:

      I dont think so. Its worth 150K points as a companion ticket. Assuming, that your flights are 240k/300k for 3 pax, ie 80k/100k respectively, the voucher is worth UP TO 150k for your companion.

      So in your example the voucher would bring it down to 160k/200k.

  • Yorkie Aid says:

    I had to speak to Virgin and BA yesterday and the difference was night and day (literally too!). It was an absolute joy booking a Virgin redemption at 5pm with ANA between Sydney and Tokyo. Easy process and friendly knowledgeable agent. I then had to wait up until 1am to speak to BA to book the Tokyo to Manchester flights with a 241 voucher. I rang at 12.50am using the usual US number 1-800-247-9297. The first agent told me that she was unable to book Avios redemptions and gave me a random US number to call which just went to an unintelligible private voicemail. So I called back the 800 number. By this time it was 12.58am. The agent that answered then told me that her shift was about to finish and I needed to call the USA number. She had an American accent and would not accept that I had actually called the USA number. She told me to call 1-800-452-1201. I did this immediately to be greeted by a message saying the office had closed at 8pm EDT! Of course when I then checked online all the BA seats had already been booked so I just capitulated and booked the Finnair flights instead costing me an extra 61000 Avios and £100 extra cash.

    I had also called BA on the same number the previous night but that agent although very helpful didn’t bag the seats quickly enough so there was only one left in business instead of two.

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