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Firstly, many thanks indeed for reading this. It’s greatly appreciated.
My Aussie wife is flying home alone on Tuesday on the MAN-DOH-ADL route with QR (booked with AA miles). She has a near-3.5 hour lay-over in DOH and she has never been to this airport before. The whole fare is on one PNR, so I assume that her luggage will automatically be put onto her DOH-ADL flight so that she would only need to transfer/connect at DOH (rather than having to collect her suitcase and check-in for flight 2).
My question is: as my wife is a nervous passenger, when arriving at DOH after her MAN-DOH leg and with 3.5 lay-over hours to kill, is it reasonably straightforward to work out how to transfer from the arrival gate, head through Hamad airport, in order then to locate the Al Mourjan lounge for her DOH-ADL flight where she could spend the bulk of her lay-ober there?
Any tips or help would be sorely welcomed. Many thanks in advance.
All the best.
Yes, transferring in Doha is very easy and fairly well signposted. Bags should be checked in at Manchester all the way to Adelaide and automatically transferred in Doha.
Also, as your wife steps off the aircraft in Doha, there will be many purple uniformed QR staff there to help and direct transfer passengers to the lounge or gate, usually via an extra security check. There are also many QR staff as well as airport staff (in turquoise) throughout the terminal, all of whom speak good English. The distances can be quite substantial but it is all easy.
For what it’s worth, there are now two Al Mourjan lounges, the original on Concourse A (escalator up to it is quite near Harrods!) and Al Mourjan – The Garden in Concourse C and the staff can advise which is easiest for the onward connection.
As JDB says, there are tons of staff hanging around everywhere in that airport; never seen so many in one place. They are all well trained in customer service.
Tell your wife to ask for information from any of the airport staffMinor point of order – please can we not do asterisks (or other attention-grabbers) in thread titles? It’ll just turn into race to the bottom with everyone trying to out-compete, which will devalue the forum. Stick to the words, no need to shout “look at me!” 😉
With that lay over I’d be inclined to have a walk round the garden before visiting the lounge. Great to stretch your legs and see some real greenery, in what is otherwise a long boring journey. The airport is well laid out, so it’s easy to find your way around.
If she has access I’d recommend the Al Mourjan Garden lounge as highlighted by JDB above, it’s a fabulous and relaxing space.
There’s also a small train inside the terminal that runs above the main concourse, taking passengers between terminals – as has been mentioned it can be a lot of walking!
JDB — as ever, thank you so, so much for your insight: this is superbly helpful and very much appreciated. I shall certainly let my wife know all these details, especially the colour-coded uniforms, which will no doubt prove very helpful indeed. The new Garden iteration of the Al Mourjan lounge may also be the perfect tonic after a long flight, especially if distances are involved at Hamad.
Thank you again.
Yes, transferring in Doha is very easy and fairly well signposted. Bags should be checked in at Manchester all the way to Adelaide and automatically transferred in Doha.
Also, as your wife steps off the aircraft in Doha, there will be many purple uniformed QR staff there to help and direct transfer passengers to the lounge or gate, usually via an extra security check. There are also many QR staff as well as airport staff (in turquoise) throughout the terminal, all of whom speak good English. The distances can be quite substantial but it is all easy.
For what it’s worth, there are now two Al Mourjan lounges, the original on Concourse A (escalator up to it is quite near Harrods!) and Al Mourjan – The Garden in Concourse C and the staff can advise which is easiest for the onward connection.
Aston100 Thank you for this, too. 🙂 It’s really reassuring to know that plenty of staff are on stand-by to help. As I say, my wife can be quite a nervous solo traveller, so that’s very good to know.
Cheers!
As JDB says, there are tons of staff hanging around everywhere in that airport; never seen so many in one place. They are all well trained in customer service.
Tell your wife to ask for information from any of the airport staffTracey – many thanks for writing this. Fortunately, my wife is very much into her step count these days and would genuinely be interested in stretching her legs during her lay-over. DVT also runs in her family, too, unfortunately, and its reared its ugly head with her mum and siblings over the years with these kind of flights to and from the UK, so the garden might well be the perfect respite for her in Doha.
Thank you.
With that lay over I’d be inclined to have a walk round the garden before visiting the lounge. Great to stretch your legs and see some real greenery, in what is otherwise a long boring journey. The airport is well laid out, so it’s easy to find your way around.
Deek — many thanks for highlighting the Garden lounge as being well worth a visit (like JDB and Tracey). It’s good to know that it’s worth making the effort to visit. I just read Rhys’ HFP review of it, too, and it certainly looks very appealing.
Thanks again.
If she has access I’d recommend the Al Mourjan Garden lounge as highlighted by JDB above, it’s a fabulous and relaxing space.
There’s also a small train inside the terminal that runs above the main concourse, taking passengers between terminals – as has been mentioned it can be a lot of walking!
JDB — as ever, thank you so, so much for your insight: this is superbly helpful and very much appreciated. I shall certainly let my wife know all these details, especially the colour-coded uniforms, which will no doubt prove very helpful indeed. The new Garden iteration of the Al Mourjan lounge may also be the perfect tonic after a long flight, especially if distances are involved at Hamad.
Thank you again.
Just a thought – my departure gate to BNE was a long way from the Garden lounge but as soon as you exit the lifts into the lounge there is a concierge desk on the left with one of the purple uniformed staff, I gave her my flight number and she suggested exactly what time I should leave the lounge, how to get to the train, and where to find the gate at the other end. She even came and fetched me from inside the lounge 5 minutes before I was due to leave. I can’t promise the same level of service, but they’re a very helpful bunch indeed if you are unsure of anything, and worth notifying them.
The service level is amazing. We’ve only done DOH-MAN in Y but as soon as we walked through the airport doors 2 staff members appeared, escorted us to some nearby machines, then weighed, tagged and took the bags away for us.
Deek — again, many thanks for this. That’s very encouraging to hear how high their standards of service are; the concierge desk sounds a great tip, too, if my wife ends up in the Garden lounge.
Thanks again! 🙂
JDB — as ever, thank you so, so much for your insight: this is superbly helpful and very much appreciated. I shall certainly let my wife know all these details, especially the colour-coded uniforms, which will no doubt prove very helpful indeed. The new Garden iteration of the Al Mourjan lounge may also be the perfect tonic after a long flight, especially if distances are involved at Hamad.
Thank you again.
Just a thought – my departure gate to BNE was a long way from the Garden lounge but as soon as you exit the lifts into the lounge there is a concierge desk on the left with one of the purple uniformed staff, I gave her my flight number and she suggested exactly what time I should leave the lounge, how to get to the train, and where to find the gate at the other end. She even came and fetched me from inside the lounge 5 minutes before I was due to leave. I can’t promise the same level of service, but they’re a very helpful bunch indeed if you are unsure of anything, and worth notifying them.
Anna — very much appreciated. That does sound like an incredible level of service. Promising signs! 🙂
Thank you.
The service level is amazing. We’ve only done DOH-MAN in Y but as soon as we walked through the airport doors 2 staff members appeared, escorted us to some nearby machines, then weighed, tagged and took the bags away for us.
Does she get lounge access considering its a miles booking?
Does she get lounge access considering its a miles booking?
Yes, if you do a business redemption you get lounge access (to premium lounges, not just the status lounges).
If however you upgrade from economy to business using avios you don’t get lounge access.
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