‘Soft landings’ are definitely staying at British Airways Club, as 30th April proved

This article is closed to new comments. Feel free to ask your question in the HfP forums.

• Tim S says:

  7 May7 May 10:03

  Can I ask about my first New TP sanfu?
  Travelled LHR to MNL via HK In WTP. Booked well before the change over date ( on a BA ticket code)
  For LHR to HKG correctly gave me 100 old points multiplied up to 1333. For HKG-MNL I have received 15 new points, which is the number that I would get based upon 2% of milage, not 20 times 13.33, I was expecting.
  Has anyone else seen this mistake. Any advice on how best to proceed with correction. I’m not in UK so realistically can’t phone the help desk.

  • yonasl says:

    7 May7 May 10:43

    It seems that BA floghts would be converted but if you are flying with Malasia or other airline you get the new system regardless of when you booked.

    • Tim S says:

      7 May7 May 11:01

      But that’s now how the change was sold.

      I’ve spent the last 30 mins looking for the old claim missing TP link

      It has gone! There is a claims chat bot but it is useless for this problem and as it’s lunchtime in UK all real agents are busy. I’ll need to wait until 6am to try again. That will be 1pm here.

      • Bisonrav says:

        7 May7 May 11:30

        The multipliers don’t apply to all OW airlines, regardless of when they were booked. This was known fairly early on. By all means have a go, but the calculation seems correct.

        • Tim S says:

          8 May8 May 00:50

          Ah yes. I see that now. But I am certain that I didn’t see this discussed previously, otherwise it would have got the response that I am giving now.
          That I really don’t see how this change in T&C for someone who has already bought a ticket can possibly be legal, even if all that is being removed is a “free” perk. Companies have tried that in the past and been legally slapped down for doing so.
          AIH I will only be missing a couple of 100 points which I don’t think will harm my goal in reaching the annual target. But normally I would be sitting on a slew of QR flights to achieve that aim and then I would be seriously disadvantaged. Lucky me. But it shouldn’t be down to luck.

  • Richard Peters says:

    7 May7 May 17:10

    Pushed back twice on a flight with Alaska where only got basic points and not multiplyed up. It was basically we’ve moved the goal posts and we don’t care

• John says:

  7 May7 May 17:19

  Pretty simple, even the incompetents in Waterside realised that their cabins would be empty without soft landings, which begs the question, what will happen in 12months time?

  BA failed to account for the failings in their cost cut core products and non functional customer services on the ground when evaluating customer behaviour, BAEC’s relatively generous terms covered *alot* of gaping voids and made up for them when purchasing. People won’t tolerate the dirty, badly maintained cabins, lack of reliable IT, absent comm’s AND constant cuts while also being screwed on price and then rewards/ points / status

  • Namster says:

    7 May7 May 21:42

    @John in 12 months time , BA will still be running the old ying yang layout in BC as no longer a priority due to to lack of demanding status holders, those who are soft landing next year Happy Blue year to you

    • RC says:

      7 May7 May 23:11

      Worse than that.
      In a year BA has reconfigured 4, yes just four, 787-8. There appears to be no sense of urgency to replace the Jurassic Ying /Yang layout.
      That leaves:
      18 787-9
      2 777-236ER (Hearhrow based)
      12 a380s
      So 32 frames at 5 a year. So that’s 6.4 years.
      So maybe done in 2032. At which point an already old ‘suite’ design will be around 14 years old and due for replacement.
      Of course if the 777-9 don’t arrive on time those could all be optimistic estimates.
      Still a mystery why BA waste money paying for a customer experience manager who seems to deliver an extremely poor experience. (Unless you enjoy a seat design lottery, an unreliable schedule, late planes, broken WiFi, filth, seats filled with food detritus, sauna like cabins, slow service from crew half the age of the 777 fleet, uncontactable ‘customer service’, broken apps, still half not working website, ever devaluing Avios, etc etc)

      • apbj says:

        7 May7 May 23:54

        Not just poor layout, these aircraft don’t even have WiFi!

        • RC says:

          8 May8 May 17:12

          WiFi?
          McKinsey probably told BA there’s no future in it.

This article is closed to new comments. Feel free to ask your question in the HfP forums.