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Bits: huge Eurostar ‘50% off’ premium sale, beware your OneKeyCash expiring

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News in brief:

Eurostar launches a huge ‘50% off’ sale for premium seats

Eurostar has launched a new promotion, and it is well worth a look.

If two to nine people travel together (so no joy for solo travellers) you can get half-price tickets to Paris, Brussels and Lille over the summer.

What’s interesting is the deals covers Eurostar Plus and Eurostar Premier – it is very rare to see Eurostar Premier (which includes lounge access and fast track security) discounted. Both Plus and Premier include a meal.

This is how it works:

  • You can book at eurostar.com, with the call centre or in person at St Pancras
  • You must use code SUMMER25SAVINGS
  • You can only travel to Paris, Brussels or Lille
  • Between two and nine passengers must travel together
  • You can book in Eurostar Plus or Eurostar Premier
  • You must book by 11pm on 7th July
  • You must travel between 22nd July and 4th September
  • You cannot travel on 26th or 27th July or 22nd, 25th or 30th August
  • The code will expire after 10,000 bookings have been made

I assume that Eurostar Premier tickets booked under this offer retain the usual generous cancellation terms of any other Eurostar Premier ticket.

Don’t forget to sign up to Club Eurostar when booking. Our full review of Club Eurostar is here. Remember that you can top up your points after your trip with a transfer from American Express Membership Rewards at 15:1.

Eurostar 50% off sale

Beware of Hotels.com OneKeyCash expiry

It’s roughly a year since Hotels.com started to migrate Hotels.com Rewards accounts to the much-derided OneKeyCash.

What you might not know is that your OneKeyCash may actually have expired ….

OneKeyCash expires after 18 months of no activity.

However – surprise! – the OneKeyCash lump sum you received when your old Hotels.com Rewards credit was converted only has a 12 month expiry date.

A reader got in touch with Hotels.com this week after realising that his cash had expired. He said that he had not received any email notifications of upcoming expiry. This is what he was told:

OneKeyCash usually expires within 18 months when no eligible booking is made, but converted OneKeyCash only expires 12 months from the conversion date because it still follows the expiration date of your [Hotels.com Rewards] rewards nights.

Unfortunately we are unable to reinstate it because we are only following our policy.

Please accept our apologies for any inconvenience this has caused [….] we’re here for you and want to ensure you have a good travel experience.

Ensuring you have a ‘good travel experience’ seems to include, in this case, refusing to reinstate over £100 of credit ….

Comments (42)

  • memesweeper says:

    From their T&Cs:

    OneKeyCash that has been converted from Expedia Rewards points and Hotels.com Rewards stamps and reward nights will retain original expiry dates from those programmes,

    … which, in the case of hotels.com, was never. Taken from https://uk.hotels.com/one-key-terms#expiration

    • memesweeper says:

      … it goes on to say 18 months will apply if you make a booking or a redemption. Following their T&Cs, anyone who does nothing with a hotels.com balance should be protected, surely?

  • BA Flyer IHG Stayer says:

    Thanks for this Rob.

    I don’t use expedia very often so it made me check my account to see what riches are available to me and and I have the princely sum of £4.49 available which expires on 20th August.

    The transaction says it’s the conversion amount of my old expedia balance.

    I do actually have a use for it next week so I’ll get the benefit of it.

  • Alex Sm says:

    well, I forgot to use 1000 Yums on TheFork (an equivalent of £25, for a second!) and begged them to reinstate as my partner started to ostracise me for missing out by 1 day. But computer said no – when it’s gone it’s gone even if you ask nicely 🍽️

  • MikeHi says:

    @Rob, OT but do you have any insider knowledge of how soon Bluechain might get AMEX payments accepted again? I’ve had multiple emails saying “we’re close” …

    • Rob says:

      They have gone very quiet in the last 2 weeks – before that we were getting bullish noises in the background.

  • jannis says:

    nah, I stopped using them completely after devaluation.

  • Imran says:

    This article prompted me to check my account – I knew that I had a balance of around £300 but didn’t realise that it might expire. Account states that the balance was a conversion from hotels.com on 24 July 2024. I made a booking via Expedia and earned £3.40 on 4 August 2024. This is the discussion I just had with them:

    Thanks for waiting, Imran. Upon checking, you have £308.28. The standard expiry of your OneKeyCash is on February 04, 2026 at 02:02 AM.
    You said
    Thanks – is this extended when I make a further transaction?
    Marc Angelo said
    Actually not, Imran. Since this OneKeyCash is only be applicable for a year.

  • AliC says:

    I discovered yesterday that all of my Hotels.com accruals had been removed because Hotels.com considered my account inactive for 12M. But, they had not counted a booking made on Hotels.com in Aug 2024, when they issued me with OneKey rewards instead of the usual program nights. A painful chat with a bot has so far only got me a promise that they will look into it and get back to me within 72 hours…

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