On Business – still no progress!

It’s over 6 months now isn’t it?

Sounds like they’ve had to call in and pay outside consultancy services to try to reassemble some kind of system after a massive data corruption or loss.

For it to take so long it looks like the backups are nonexistent or faulty too going back quite a way.

It kind of feels like they might have started on a technical path for the issue but not on a commercial path. ie to make a decision as to how they are going to handle this with which customers. After 6 months, whether the technical stuff can be recovered or not, it feels like they need a commercial plan to manage this and not the “ostrich plan”.

Balances are growing, but I can’t get a statement out of them at all 🙁

They send email periodically and I can see my new balances. However, you can’t get a statement and see if it’s posting correctly as they can’t see activity apparently.

You can redeem over the phone normally. And it’s always book by just like with Avios.