On Business – still no progress!

[Richard Peters]

Just received email telling me that BA are “working hard” with 3rd party provider to restore. Your points are safe and will continue to accrue and a link (spookily it doesn’t work) to claim OB points for other bookings.

Let’s see how long said 3rd party takes.

[ollyloosemore]

It’s over 6 months now isn’t it?

[Rob]

End of Feb

[Lady London]

Sounds like they’ve had to call in and pay outside consultancy services to try to reassemble some kind of system after a massive data corruption or loss.

For it to take so long it looks like the backups are nonexistent or faulty too going back quite a way.

It kind of feels like they might have started on a technical path for the issue but not on a commercial path. ie to make a decision as to how they are going to handle this with which customers. After 6 months, whether the technical stuff can be recovered or not, it feels like they need a commercial plan to manage this and not the “ostrich plan”.

[meta]

My balance has grown since the last email, so at least it seems they are tracking some flights.

At least now you can also email them via the online form to book flights rather than call.

[ollyloosemore]

Balances are growing, but I can’t get a statement out of them at all 🙁

[saladdodger]

How are you guys able to see your balances increasing? Are you picking up the blower to BA and asking.

Has anyone successfully managed to redeem OB points during this outage through the call centre? From what I recall my points expire end of this year. Is that the date flights need to be flown or booked?

[meta]

They send email periodically and I can see my new balances. However, you can’t get a statement and see if it’s posting correctly as they can’t see activity apparently.

You can redeem over the phone normally. And it’s always book by just like with Avios.