Reply To: Amex Offers and Customer Service – gone to the dogs?

[Travel Strong]

My recent offer experiences:

Morrisons: Credits eventually, but takes some time.

Avis: After waiting approx. 6 weeks for an Avis offer credit – have now been told on chat that the merchant is not eligible (despite simply being a UK airport Avis branch, booked via Avis website, and having credited in the past from the same “merchant”)

BP: I’ve also been told that BP station I used under the BP offer is not an eligible merchant – despite just being a heavily branded stand alone BP station.

Regarding customer service:

Finally – I had come to expect swift and empowered resolution from amex customer services
… but CS have just told me computer says no, you are ineligible, no resolution possible.

I have raised a complaint, and no way I am renewing my amex platinum for £595 with performance like this!