Reply To: Creation Financial Services bashing

[stevenhp1987]

NorthernLass wrote:

So I’ve had a letter from Creation today saying that my original complaint is not justified because of the “business decision” excuse. It refers to the free night certificate but makes no mention of the 37k outstanding points on the account. Can I now take this to the FOS? It’s not even a full response to the complaint!

Out of curiosity does it say it’s a final response (and gives you your FOS rights?).

I wouldn’t be surprised if they’re simply ignoring the full extent of the complaints and not doing their job correctly given how incompetently they’ve handled the entire situation.