Reply To: FTV with an Amex Companion Voucher – how to redeem it?

[tiriavpo]

The codes are not e-vouchers, they are the FTV numbers, which are not quite the same, and just to make it even more difficult they are not the original ticket numbers either.

The email should also have the original booking reference number eg ABCD1E which is all they need on the phone to re-book. You should have the original e-ticket that was emailed when you booked first time round. This will detail the exact amount of avios and cash that you have locked up in the FTV. It will also show the 241 voucher number that you used – which you should also be able to find in ‘used vouchers’ in your BA account.

And, all FTVs were extended from April 23 to 30 September 23 – all travel to be completed by then, unlike the normal 241 which is outbound by the expiry date.