Reply To: BA cancellation – can’t make contact

[Gary]

Found online chat good for chasing refunds. Successfully chased return of two 2-4-1 from summer 21 bookings cancelled by BA. Be clear which element you are most after (eg Amex voucher in my case) as seems different departments deal with different elements (eg Avios & cash not returned except the voucher which I don’t mind for now) & I advised on chat BA are WITHHOLDING voucher (or whichever component you after) without reason and keen to use it! Outline clearly date of refund request and contacts made so far. They they somehow acted/escalated after The chat. Plus everything is documented if you hit Save after chat.