Reply To: Creation Financial Services bashing

[Froggee]

JDB wrote:

@Froggee you are right, but most here seem to disagree. In respect of blocking the card in the two months notice period, that effectively negating or rendering the notice period redundant which cannot be right??

It may not be “right” but it is in the terms and conditions! I don’t think it is fair – particularly not in the case Alex highlighted unless there is something else going on. As I have mentioned before for the Creation white card where they did this to me, under clause 18:

“We may suspend the use of your Card if you are only making the minimum payment shown on
your Statement over a sustained period of no more than 36 months. In addition to our other
rights under this Agreement (including, but not limited to, our rights under clause 12) we may
at any time treat your right to draw down any further credit as restricted or deferred and take
such steps as may be necessary to make the restriction or deferment effective. We may also
refuse to issue a new or replacement Card to you or any Additional Cardholder at any time. We
will notify you in writing of any such decision as soon as possible. We will normally only restrict
your right to make further draw downs if we reasonably consider payment of the Outstanding
Balance to be at risk as, for example, where you have defaulted under any other agreement with
us or any Associated Company.”

Needless to say when the dust settles I’m going to put in a complaint about this as well as my 200 points they did not give me. Whilst caveated with the word “normally” there is no way they could reasonably have considered payment of the outstanding balance to be at risk. I also found it distressing that I was sent several promotional emails encouraging me to use my card after they had blocked it and I am unhappy about the fact that a card is shown as being opened and closed in the same month on my credit report. They took my application and issued me with a card which they let me use. They then changed their mind for reasons they won’t, of course, share with me but it does not appear to be reasonable or treating me fairly.

Amex = serious operators. Creation = not.