Reply To: My flights captain has been pinged by Track and Trace!

[Jamesp21]

Update from BA after me asking if this was their final decision:

“Thanks for coming back to us about your claim for compensation.

I’ve reviewed all of the information on your delayed flight and I can confirm we won’t be offering you any EU compensation for the delay.

The eVouchers that have already been sent to you under case reference ****, are a gesture of goodwill for the lack of hot catering on board your flight. This is the same gesture offered to passengers who travelled in Club World on flight BA0255 on 20 December.

I’ve included the eVoucher details again below:”

I’ll probably go the MCOL route if people believe this is the best way forward. Such a shame that they’re using COVID as an excuse for their failings.

• This reply was modified 55 years, 6 months ago by .