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Forums Frequent flyer programs British Airways Executive Club BA major IT issues and refunding my costs Reply To: BA major IT issues and refunding my costs

SamG 1,735 posts

Thanks everyone for your comments. Luckily a BA rep with Swissport at Gla managed to get a note on the system to alert BA I was heading to London otherwise the connecting flight would have been can cancelled as we’d have been a no show for the first flight. Very stressful but trying to put into perspective.

I’ll take the advice and enjoy the holiday and pursue BA when we get back.

There is a Web form on ba.com and personally I can’t see them being particularly difficult about paying considering the circumstances of the situation – even they said it was “unforgivable”

There was an EU ruling late last year that a departure more than 60 minutes earlier than scheduled counts as a cancellation and you can get €250. I’m not an expert so youll need to do some research but if this also applies in the UK and you had to leave Edinburgh more than 60 minutes early to start your trip you could give it a go.

But please enjoy your holiday first, no rush at all to make a claim

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