Reply To: BA companion voucher problem

[NorthernLass]

So – you’ve taken your flights but been charged the full avios price, if I’ve read this correctly?
You might be stuck here because the Ts and Cs of the BAPP voucher do refer to paying the surcharges with the Amex which generated the 241. We all know that in reality that’s not the case, but BA may well technically be in the right here. BA can do pretty much what they want with avios as well as they remain BA’s property at all times.
It does seem very harsh that you’ve lost avios and your 241 because you used a MC to pay a small amount extra (which I think is what you’re saying), which BA allowed at the time. You can certainly challenge the decision but the Ts and Cs could be in their favour here. You could argue that you paid the original surcharges on the BAPP and no one could have known that your flight would be cancelled so many times.

For future reference, you could have used any Amex to pay the extra charges and BA wouldn’t have known the difference.

NB – if BA cancelled the flight (it’s not 100% clear), you should have been re-routed at no extra charge, so they shouldn’t have been asking for any extra money.

As regards BA, it’s woeful that they have time to implement mean and petty decisions like this but keep people on hold for hours trying to get through on the phone!

• This reply was modified 55 years, 6 months ago by .