Reply To: Hilton credit card delay in points posting

[flyoff]

JerrySignfield wrote:

flyoff wrote:

I called back last week after not receiving the points within 14 days of my last call. The phone rep said she would email the right department. A few days later the points were in my Honors account.

Did it happen to be the same time as your statement as they told me they can only do it when they make the next statement

No, it was processed a few days after the call. I think it is a lottery in finding someone who identifies the right person to email. Initially the person I spoke to didn’t know what the card was but did soem research when I said it was a legacy card that was not currently being issued to new customers.