Reply To: BA ‘all systems down’ again (apparently) at T5

[Paul]

Mouse wrote:

Lady London wrote:

Definitely meals if mealtimes occur during extra wait time if over 2 hours on shorthaul departure should be reimbursed no alcohol £25 pp seems to be the going rate for Heathrow.

Someone else might know if £220 or so compo as well, for delay beyond scheduled time at destination but if so, unsure if 2 hours late is sufficent.

I was reading up on this today – compensation is due after three hours

They could if they wished too. Many of the worlds airlines use the systems of a firm whose offices overlook the runway Many of them buy it off the shelf and run it as intended. BA dont! They have multiple systems in between and it is these that fail. BA’s IT issues are entirely self inflicted and could be solved relatively simply.

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