Reply To: 3DS issues

[kevinchoi]

Thanks Pete, after spending a couple of hours on the phone I think I’ve managed to make it work and add it to Curve!

For the benefit of others facing the same issue, here’s what I did… Call up the fraud team on 0800 318 665 (yes it’s one digit shorter than a usual phone number but that’s the right one) and as Pete mentioned, make sure they do it with you on the phone. But some agents just won’t get it, and I just had to hang up and phone again later to get a different agent to answer. Then the 3rd agent I spoke to said he knew about this issue and manage to fix it after a couple tries. So I guess it really depends on which agent you get connected to.