Reply To: Downgrade via app – “no options available”

[JDB]

smm wrote:

@rob are you able to comment on this at all, we have asked before. Your article clearly stated downgrade was available and I think you said Barclays okayed your copy before you posted it. Everyone’s experience however is that Barclays think they get to tell you the customer what you can have and it’s entirely up to them, there is a very 1950s-esque attitude to their company where they think they are in charge and we the customer should be jolly grateful for what they offer, rather than them seeing themselves as there to meet customer desires wherever reasonably possible.

I’m quite sure that all the information Rob has published has been provided with the utmost good faith, so it is quite unreasonable to harangue him in respect of the execution over which he has no control. You are also asking, or rather rudely demanding, that he should put himself in the invidious position of highlighting to Barclays that some customers are wanting to cut and run after grabbing their welcome bonuses within weeks of launch. Probably not the calibre of customer they were hoping to attract. You need to contact the card provider, not the messenger.