Reply To: HfP bonus 5,000 Avios – post when?

[Aston100]

Ruikis wrote:

You cannot downgrade – i have just been told by their customer services to close my account and re-open a free one after 6 months. Can this be right?

I doubt that is correct.
Probably more evidence of their lack of knowledge.
What is worrying is when the ‘specialist team’ (the people that the phone agents contact through chat, while they put you on hold) are talking out of their backsides. Supposedly subject matter experts, yet full of crap.