Reply To: Card not arrived

[slliw]

slliw wrote:

Similar boat, it took me 90 mins on the phone to finally get someone to mark the card as lost and dispatch another one. They said as the card was new and never activated the option to replace it and auto generate a new one doesn’t exist. Finally got another dept to do it. They said it can take up to 10 business days to arrive.

I never received the pin so maybe add an extra 10 business days to that as well.

The replacement card arrived this morning with the original pin. If you were accepted on the 28th of March and your card hasn’t arrived try giving them a call and see if they can reissue it. I was told lost replacement cards are sent out as top priority (i reported mine lost on the 7th and the new one arrived today the 10th) You should know which card arrives first as the last 4 numbers will change which they should give you on the call.

Registered on the app and website with no issues, just need to do a chip and pin transaction to make sure everything goes smoothly. I Can’t seem to be able to activate the free Apple free trial for Apple News, keeps saying ‘error come back later’ which is the only one I actually wanted