Reply To: Downgrade via app – “no options available”

[ed_fly]

JDB wrote:

@ed_fly – the phrase in the T&Cs “You can check if you’re eligible to change from one Barclaycard Avios card to another” is a long way from your interpretation that it is “promoted with the clear potential that switching between products is possible” and it seem quite obvious that you might not be eligible to downgrade immediately after giving you 25/30k Avios for £20 or £40. The sense of entitlement that Barclays should do this as a matter of course defies belief.

all over the barclaycard website the possibility of switching from one card product to another is promoted. specific reference to the ability to switch between the two Avios cards is mentioned within their faqs for the two products, on their main landing product page, so I do think it perfectly reasonable to suggest that the potential to switch between the two cards is promoted. I did also make it clear that in my view that terminology on the barclaycard website in no way suggests that anyone is entitled to such a switch.