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NorthernLass 8,003 posts

So just had an interesting phone call from FOS person who was dealing with my complaint.

They found in my favour a couple of weeks ago and submitted their decision to creation, they’ve not heard back from creation, surprisingly.

The call this morning wasn’t so much about my account being closed, but more about curve.

I told them right from the start I used the black card with curve linked, but done zero Ms with it and provided all my statements to show it was for quality of life usage, carrying one card etc, and they had no issue with this.

They asked today, in depth, and quite insistently, where I discovered about curve, time first started to use curve, why did I start to use curve, and things like was it promoted to me and how, also how much did I pay for it and why I was on metal vs free.

Not sure if anyone else has had a call like this from them, but seems to be dragging on.

I can’t see any reason for the FOS to be asking about Curve which will bode well for anyone here. I haven’t mentioned it and if they ask me, I will tell then that as far as I’m concerned, unless Creation have specifically mentioned it, then it’s irrelevant to the proceedings. I’m really surprised that anyone has mentioned it, tbh, now we know exactly how institutions have started reacting to it!

  • This reply was modified 54 years, 5 months ago by .

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